Business ProfileforFisher's Tire & Service, Inc.

Don't risk using this place. Maybe fine if nothing goes wrong, but if it does... I took my vehicle in for an alignment. They broke the font adjustment sleeve! Took it in for a $69.00 alignment and they wanted $500.00 to fix what they broke! When it first happened their alignment guyu stated it did not want to loosen up, so he put his "Break it loose" cheater bar on the tool he was using and it "Broke it loose" - emphasis on BROKE. Later they claimed it came in that way and was all "wallowed out" and that was why it had to be replaced - nope - I had it in a different shop a week or so earlier and we had rotated the tires, changed the fluids etc. It was recommended I get it aligned then - that shop did not have the equipment to do alignments. It wasn't broke then. Took it back to the other shop and they changed the part out, but it was not wallowed out. Couldn't tell for sure how stuck it may have been - since they part was broken, but did discover it was a reverse thread - have to wonder.... Either way they broke it and expected their customer to pay for their error. I can't believe anyone does business that way. If they were having issues getting the part loose why not just come to me - I was on site, and explain there was a problem and there was a risk of damaging the vehicle if they proceeded? If I had agreed on the risk - OK - that's on me. I firmly believe their alignment guy tried to turn it the wrong way, couldn't get it to "loosen" and then tried to force it until it broke. Even I know if something doesn't want to move, you should investigate further before just applying more force. That's what breaks things. Also, FY, I don't know if they can, but this was not a computer alignment. It was completely old school -which in all honesty would have been ok with me had it been successful, but now my $69.00 ($74/75 TTT) has turned into several hundred and I still have to take it somewhere and get it aligned - but not here again - ever! Buyer Beware - they take no responsibility for their mistakes and some dishonesty is not out of the question.

I understand the customers frustration. No one wants to spend more than they expect when they take their vehicle in for repairs or maintenance. Unfortunately when the technician tried to adjust the alignment, the adjustment sleeve was rusted solid. Our recommendation was to replace the rusted parts in order to make the proper adjustment. We didn't cause the rust. This is our thirtieth year in business at this location under the same ownership. We do our best to address our customers needs and make repair cost as reasonable as possible.