Business ProfileforAbeka

Good morning, Brigittia, 

After researching your issue, I saw that the work for your children's grading period was received on 4/04. Abeka credits our customers as having submitted their accredited work based on the date work is received rather than when we are able to review the work for completion. Due to the large volume of work that is received at the end of the traditional school year, processing time for the review of incoming student work is often elongated and may take 1-2 weeks for initial review. This accounts for why the fee was not assessed for work received on 4/04, and which was due on 2/29, until 4/17. Because you had reached out to Abeka immediately after the automatic notification of the fee was sent, your account was notated to not assess the late fee for your second child's work. This explains why the fee was only assessed for one child even though the fee was due to be paid for both children. Ultimately, upon escalation to a supervisor, this fee was waived and removed from your account on 4/22. 

I am happy to have been able to resolve this situation for you. Please reach out to our team with any further questions!