ComplaintsforAbeka

• Initial Complaint

  08/04/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered the Abeka homeschool DVD kit for Kindergarten and 2nd grade. I also purchased a bunch of charts and extra items for homeschooling. After a week and a half, we decided the DVD curriculum was not for us and I returned all the items I purchased. I received the refund for the DVD curriculum, but it has been since the last week of April (so over 3 months now) and I still have not received my refund of $217.82 for the extra items. I have lost count of how many times I have called in and was told that someone would get back to me. They never call me back and every time I call in, it's always the run around with them trying to figure out what is going on with my account. I'm always on the phone for over an hour just for them to tell me someone will call me back. There is never a supervisor to talk to and I have left several messages with so-called supervisors and still no return phone calls. It has been confirmed that these items were received by their office, but yet I have not received my money back. I don't understand what the issue is!

  Business response

  10/03/2022

  Business Response /* (1000, 5, 2022/08/05) */ We have refunded this customer for their returned items. Consumer Response /* (2000, 7, 2022/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  07/25/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have been ordering homeschool DVDs plus accompanying books from abeka since 2019 and I order them in July and they arrive by August but this year someone keeps telling me it's the policy to not ship DVDs until three months after they're ordered.They are being paid over $200 a month for the school work lessons and this year they won't send them til December!My kids won't be finished with school til next September!I don't believe whoever is sending the email because last year it wasn't like that or the year before.Can someone professional see what gives?

  Business response

  10/03/2022

  Business Response /* (1000, 5, 2022/07/27) */ Abeka's policy is to release the first two sets of DVDs to a customer which will provide access to lessons 1-120 if the customer elected to pay for their enrollment with a payment plan. The third set of DVDs will be held until the customer has made three payments on their payment plan and is three months into the enrollment.

• Initial Complaint

  06/15/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  June 15, 2022 I purchased two video lesson enrollments for my two sons through the Abeka Academy on 2/10/22. After daily fighting and crying from my sons to get the rather long video lessons accomplished I called to cancel the videos and just teach from the books myself instead. When I called to cancel the enrollments I was informed that we would continue to be billed the $218 per month for both my sons even though we had cancelled since it is their policy that they still charge you no matter what after the 90 day period. I ask the agent to speak to a manager in which I explained that we had only used 60 days of the videos and asked her to log in to my account (which they can see online) to verify we had not in fact used the product for 90 days since we had to take off time during the enrollment period for a family situation with my mother. All of this fell on deaf ears as she just continually repeated their policies and didn't seem to care about keeping me as a future customer of parent led curriculum. I told her I thought it was unethical and immoral of a Christian company to continue to bill a customer $218 a month for a product they only used 60 out of 180 videos and canceled. Our original enrollments for both sons came to over $2300 and we put a down payment down and were scheduled for 10 payments at $218 each. We have paid 6 of those payments already.....so over$1300 for a program we have only used 1/3 of and have canceled. I was planning to continue with Abeka for math and grammar each year and possibly re-enroll for high accreditation and graduation when my kids were older and could handle more video time in a day but I feel this company does not value customers anymore and has moved towards a dollar first mentality. Please have a manger or employee with the authority to actually make decisions instead of spew policy and procedure look into my account and stop taking payments from us for a product we weren't happy with anymore and don't use anymore. Thanks

• Initial Complaint

  05/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I enrolled my son in Abeka academy online curriculum in 9/7/2022... it wasn't until 3 weeks afterwards on 9/28/22 that we received the school books and supplies. This put us behind in our already busy schedule but we toughed it out as much as we could. After being ill with Covid for a few weeks and having lingering symptoms it was in the best interest for my family to no longer use Abeka curriculum. I contacted customer support via email on 1/17/22 and spoke with Madyson. She explained that I had two options which was to cancel or change enrollment type to a single semester enrollment. I asked what the difference was and she explained that with canceling no refund was given but if we switched to a single semester enrollment I would be given a "credit or refund" of $296. On 5/19 o received and email from Joshua Springs stated that my account was past due. I explained to him everything that I spoke with Madyson about and sent him a copy of the last email. He or someone I. The office proceeded to debit by cc for another monthly payment of $118 which I was notified of by my cc provider, and Joshua states that I still owe for two more months. This is completely false and very disheartening that this religious institution does not hold true to the values of what they claim by not educating their employees on the policies and procedures of the institution. I was told two completely different things by two people and I should not be held accountable for that. I want my account to be settled with no debt owed and the $118 for May to be refunded back to my cc.

  Business response

  07/08/2022

  Business Response /* (1000, 5, 2022/05/23) */ This issue has been resolved in our system. Customer is being refunded remaining balance of $102.96.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered online streaming for K4 which included a teachers manual last year at the beginning of the school year. I requested to cancel the streaming around a month later and returned the teachers manual. I was told that I would receive a refund but did not. I addressed this issue about 4 times, maybe more since then and keep being told I will receive a refund but I don't. It has been almost a year now and now they are telling me that my online school was never cancelled in the first place. I was never told that. I was told it was cancelled when I cancelled it back in 2021.

  Business response

  05/16/2022

  Business Response /* (1000, 8, 2022/04/13) */ We have refunded Mrs. ******** for the K4 enrollment that she purchased.

• Initial Complaint

  02/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I called Abeka Feb 25 because I had an academic question. The woman that answered mumbeled her name and when I asked her the question didn't say anything for 20 to 30 seconds and I could hear her moving around then she hung up. I called back and spoke to a rude guy that told me a supervisor was not available, the he tried to cit me of by saying is there anything else? I told him I still had a question, he went on and on saying he couldn't help me because he doesn't work in that department. I finally told him Im not adking you to and he said what do you want me to do then? I said transfer me to someone who won't hang up. He transferred me to a woman that told me only incorect answers. I have to make up 3 history tests and she told me tests are 5 to 20 questions. The manual says 25. She said it can be on anything in the manual also incorrect, it says what sections to use questions from. I asked her if it can be hand written and she said yes, probably incorect also. At first she just told me to look in the manual, yes I can do that I have questions that are not in the manual. These are 3 tests that if I put 5 questions like she said my child would fail the semester maybe the entire year. I have had problems with customer service since day one. They ate rune and unknowable. They think our kids education is a joke. Im paying good money for this and all I get is disrespected. I have made numerous complaints and never heard back from anyone. I want someone to listen to the conversations to see what they ate telling customers, and I want to mske a formal complaint on all 3 representatives.I want someone in charge of all departments to contact me by email, not just a supervisor, I need to the head of abeka. I like the curriculum but customer service is horrible and will never be using abeka again or recommending it.

  Business response

  05/13/2022

  Business Response /* (1000, 8, 2022/03/18) */ This issue was resolved with the customer the day after she logged the complaint. We looked into the issue. The rude call in question, where the customer thought we hung up on her, turned out to be a disconnection not a purposeful hang up. The misinformation was a miscommunication. The customer was asking about a test and the agent thought she was asking about a quiz. We regret the inconvenience for this customer. Consumer Response /* (3000, 11, 2022/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response becouse it is incorrect.The rude representative did not say a word for 20 seconds, not even , give me a minute. It is rude to not respond to customers questions and just be silent and then hang up.The other representative couldn't have thought that I was talking about quizzes because I said tests more than once, she wasn't paying attention. And it was not resolved the next day because I was told that someone would look into it and contact me. no one has contacted me. I see excuses but no apologies for their mistakes. This is a great way to loose customers

• Initial Complaint

  11/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have received multiple books with missing pages, incorrect books being resent to me, and I've asked to have a manager call me regarding these issues and have not received a call as of yet

  Business response

  12/08/2021

  Business Response /* (1000, 8, 2021/11/30) */ We did attempt to send the correct book however the next replacement apparently came damaged, so we sent another. We reached out to figure out what she needed, to which she said that she already copied our books (violating copyright, though I did not mention this), so she did not need the book anymore. Interesting to note, the book she mentioned was never brought up in all the phone calls that I listened to. I gave her a credit for the full price of the book, but after listening to the calls I decided to issue an additional $25 credit. Consumer Response /* (3000, 10, 2021/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) My son is almost 1 month behind on class work, I did reach out to a friend so that I can copy the spelling words that my son needed, if I had to wait it would put my son farther behind than what he already is. The book that I did need I did call in and ask for to which they sent me an incorrect book, I'm not sure why that call was not found, further more I am not willing to accept just $25 because that only rectifies 1 book, not the customer service I received, not the countless times I have asked for a manager which I never got a call and all those requests should be on the calls or the 1 month that my son is behind. Abeka is responsible for their horrendous customer service and failing to inspect their books before they are sent out as this would have eliminated a lot of headaches. Business Response /* (4000, 12, 2021/12/01) */ We have attempted to rectify the situation, offering replacements, credit for the book, and credit for the trouble. Customer copied our books anyway, before we could address the spelling book. Customer also did not contact us for one month (September 15th - October 22nd) to address any other issue after we sent two replacements of the math book. Consumer Response /* (4200, 14, 2021/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not have any issues September through october until I got to the lesson where the pages were missing, but this is the customer service I am speaking of, the pettiness of no issues through this date to this date, I didn't realize I needed to call every month and update, as well as all of sudden they can't find the call where I am asking for the spelling book, so as I have stated before the horrendous customer service is nor rectified and neither is my son being behind due to the representatives sending incorrect books 2x and the books missing pages 2x, as well as failing to inspect the books they are shipping out, so my position still stands a $25 dollar credit does not rectify my son being a month behind, horrible customer service, and the countless times I requested a manager out.

• Initial Complaint

  10/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was excited to find curriculum and ordered home school materials through Abeka. I decided to spread payments out over the 10 months. I gave them my credit card information and was charged for half my purchase in August 2021. The other was on back order and arrived weeks later and was charged. Immediately upon receiving the materials, I sent them back because it was not for my child it was for a parent. I made an error. I paid $57 to send materials back within the 7 days. However, I continue to be charged every couple weeks and every time I call they say "the return is in processing". I cancelled my credit card on 10/9/2021 to prevent them from taking additional monies. They however hacked my new account and charges occurred on my new account. I have no idea how they got my information because I did not give it to them. They have been very fraudulent with this whole transaction. But continue to say "be blessed". I think they are using the disguise of Christianity to commit fraud.

  Business response

  11/03/2021

  Business Response /* (1000, 5, 2021/11/01) */ Return posted to account on 10/21 and refund issued on 10/21. Consumer Response /* (2000, 7, 2021/11/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am hoping that they can correct their issues with billing and product returns. I know that I will never order from this company again.

• Initial Complaint

  10/09/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On September 2, 2021 I contacted Abeka and ordered books only with teacher keys, quizes and tests for 7th grade for our granddaughter. There are 2 issues to deal with. #1 I was told the books would arrive by the 28th of Sept. but if I wanted them BY the 7th of September, I would need to pay an additional $195.84 which I did. When the materials did NOT arrive as promised, I contacted Abeka who responded that they were not responsible for delivery delays. If they had said that there was no guarantee of delivery, I would have purchased a complete curriculum and waited for the delivery. My letter to Brain Kosa, Principal, received NO response. #2 When the materials arrived, they included not 1 but 3 Grammar and Composition Quiz and test keys. I contacted them and requested a mailing label to return the books I DID NOT ORDER. I was required to PAY to send these books back and no calls from me have resolved anything or received a credit for my payment

  Business response

  11/04/2021

  Consumer Response /* (2000, 9, 2021/11/01) */ after more calls, they finally did release a credit for the 2 books which I did not order, but the length of time it took was ridiculous and it should be noted.. thank you

• Initial Complaint

  10/05/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a full parent kit and child kit from Abeka in March 2021. I called in on August 2, 2021 to see if I could return the 4th grade parent kit and some 4th grade books my daughter wouldn't be using. Abeka agent stated I could return items, however I wouldn't get a full 100% refund but would get something. She created a return slip and I mailed items to Abeka. I received an email that my items were received and a credit would be issued. Abeka then issued a $0.00 credit. When calling to inquire about it the agent said it would take up to 4 weeks to see the return. I called back to check on it and they stated they would have someone email me in regard to the refund. I received no email. I called today and was notified that they would not be issuing a refund and cannot return my books. They also would not give a company credit. Asked to speak to multiple supervisors and they said their hands are tied.

  Business response

  11/19/2021

  Business Response /* (1000, 8, 2021/11/01) */ Return check issued on 10/5 for the amount of the returned materials, $479.78.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩