ComplaintsforBeyond Rental Cars
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Complaint Details
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Initial Complaint
01/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I rented a car from this company on Dec 9,2021 orinagally the charge was $249.91 I was told that I need to pay $150.00 Depsoit. so 12/9/2021 my cards was charged $399.91 and was promised my refund back after I returned the car on 12/12/21, I was told by the owner Troy Planter Jr that I would recieve my refund back within 5-7 days, I wrote the owner and he stated that my refund was sent out and could verify. I have messages and screenshot of talking to both of the owners and they are refusing to give me my money back at all.Business response
04/19/2022
Business Response /* (1000, 11, 2022/02/16) */ ***Document Attached*** Upon further review of your inquiry, we've found a reservation matching the reservation in question & our records indicate the $150.00 refund was processed on December 14, 2021 to the card ending in 3096. Though the name of this consumer was not listed on the reservation it was reserved under the name of kadiedra ******** if this is the same customer as dequaris ***** we are 100% positive that deposit was in fact returned. Consumer Response /* (3000, 13, 2022/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) We never received the $150 back at all and the card ending in 3096 has no record that the refund was issued. I can provide bank statements to prove so.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.