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Find a Location

Special Design Concrete, LLC has 1 locations, listed below.

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    Business ProfileforSpecial Design Concrete, LLC

    Decorative Concrete Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.29/5stars

    Average of 31 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/3/2021

    Years in Business: 5

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1501 S Fairfield Dr, Pensacola, FL 32507-1604
    BBB File Opened:
    2/11/2021
    Years in Business:
    5
    Business Started:
    8/30/2018
    Business Started Locally:
    8/30/2018
    Business Incorporated:
    8/11/2020
    Accredited Since:
    3/3/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    7:00 AM - 10:00 PM
    T:
    7:00 AM - 10:00 PM
    W:
    7:00 AM - 10:00 PM
    Th:
    7:00 AM - 10:00 PM
    F:
    7:00 AM - 10:00 PM
    Sa:
    7:00 AM - 10:00 PM
    Su:
    9:00 AM - 6:00 PM
    Business Management
    • Mr. Tony Louis, Owner
    • Mr. Tony Louis, Owner
    Contact Information

    Principal

    • Mr. Tony Louis, Owner

    Customer Contact

    • Mr. Tony Louis, Owner
    • Mr. Tony Louis, Owner
    • Anthony Louis
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/09/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 11/13/21 I contracted with Mr. ***** to pour a concrete patio and partial driveway. He arrived and put down footing for the concrete. I had to have him correct the footing work because measurements were not correct. He corrected the measurements and poured the concrete. At this time, he had no problems accessing the property through my privacy fence gate. After completion of the work, I noticed the walkway from the driveway to the patio was not correct. The walkway is wide at the beginning then narrows in the center and then widens at the end, due to old broken forms. he said he would fix that by pouring Sakrete on one side to repair that. He never did. Then on 1/9/22 I contracted for him to pour additional patio and driveway areas. This time when grading and forming Mr. ***** put all of the grading materials on my neighbor's yard covering his lawn and sprinkler system. I asked him to remove the debris. He said he did not have the equipment to accomplish this, therefore I had to remove the debris form my neighbor's yard. (I am also handicapped) After completing the pouring of the concrete I paid Mr. ****** When I came home, I noticed he had broken the gate to my new privacy fence, he dumped a very large pile of leftover concrete in my backyard, large black tire treads on the new concrete, there are cracks in the concrete already and I don't believe the second portion was poured correctly. I have spoken to him about this numerous times. He claims that a lot of this is my fault and has promised to meet with me at several appointed times and he never shows up. He is a very fast talker, never listens, and any mistakes made are not his fault. I am sorry that I spent over $ 7,000.00 with Mr. ***** and have this result. Fast talker BEWARE!
    Read More

    Customer Reviews

    31 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Donna R

    3 stars

    05/28/2024

    My recent experience with Tony's arrogant attitude concluded in my willingness to forfeit a $2200.00 downpayment just to get him off our property. The concrete job included a drainage solution using channeling for a total of $4700.00+ cost of concrete. Job was diverted due to a 4" broken pvc pipe. Tony sent his son, TJ, to work on drainage, sprinkler system, well related value, and 4" drain pipes. Tony also recommended and installed a French drain. That job was completed on or about Msy 17. With that completed, I attempted texting Tony about adjusting the total cost, considering the drainage problem had been solved. Thirteen-Eighteen texts and many attempts to contact Tony, including phone calls, resulted in no response. Contract was signed on April 29. He put part of framing up on May 2 but walked off before finishing. He did not show up to discuss adjusted contract til May 24. His verbage abuse and sexual inuindoes was totally inappropriate. His disrespectful, self-centered, arrogant attitude ended when he called me Afromania. I had to look up the word. Watch out. He's a fast talker and won't listen.

    Special Design Concrete, LLC Response

    05/31/2024

    As you can see.buy my Reviews my customers love me and I do what I say I'm going to do ,we did job for Miss Donna in the past and she and her husband were very pleased, but she doesn't want anyone on her premises if she's not present and I explained to her that I can't work like that and keep my others customers waiting, Me and my guys came out and formed up Mrs. Donna Job and was ready to pour it and she stop us saying she had a drainedge problem that she needed to fix and she asked did my company do that and I plainly and simply replied no, she tried to contract other companies to do it and I was there when a company said they did not deal with her because of her continuing switching up and not allowing them to do the work like it supposed to be did , My son can out and fixed her problem and stated that he would never work for her again because she had some guys around who were on drugs and in the way with soars all over their arms and face, I signed a contract with Mrs Donna and I came in and formed up her job and got it ready to pour and she called me and said she needed to pull out of the contract because she spent to much money on the drain system and I clearly explained to her that we don't do that and the down payment was for my crew coming in grading forming and getting her Job ready to pour in which we did , I've did 5 to 6 houses on her block and every customer is satisfied to the fullest, a couple around the corner whom I will not disclose said that contractors always have problem with Mrs. Donna, Her Husband is good and it's not him its.her and if it wasn't for him I was going to put a.lean on her property, Mrs. Donna hire people's on substance user's for cheap and then wants real contractors to come behind those guys and fix up what they have messed up, she talks over you and tries to get you to fall prey to I don't have money to do that saga , but why would you call a contractor for quality work that you know your pockets can't stand, I'm very respectful and love pleasing my customers, I Pride myself on doing quality work and customer satisfaction as you guys came tell by my BBB Ratings, Sincerely Grateful Customers for listening and allowing My Company to do work for you guys, Sincerely Grateful Tony Louis

    Local BBB

    BBB of Northwest Florida

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