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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Dropped off a large amount of dry cleaning and it took them 3 weeks to get all the items cleaned. They lost 3 pairs of dress pants and it has been over a month that they have been "trying to find them". I've been asking to speak to the owner for two weeks and they told he is out of the country. When I asked him his name they said it is "Mr. Mike". I asked if "Mr. Mike" had a last name, they replied they only know him as Mr. Mike? When I told them I wanted to be reimbursed for the pants they said I needed to produce receipts and the age of the pants, like who has those from years ago? For a company that supposedly has been in business since 1946, I would think they would know something more about customer service.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.