Business ProfileforVick's Cleaners

A lady's pants suit was taken into Vicks cleanser on March 18, 2023 for cleaning. I was told that it would be ready within three days (March 21, 2023). However, when I returned to pick up the suit, I was told that the suit was not ready but to come back in two days (March 23, 2023). I returned to pick up the suit in two days paid for the cleaning and took the suit home. On March 23, I tried the suit on and discovered that the zipper of the blouse was broken, the pants were wrinkled on one leg and snagged near the zipper. The next day, March 24, I took the suit back to the cleaners and showed them the damage. I was told that those areas were damaged when brought in but that was not true. I left the suit with Vicks with the intention of Vicks repairing the damaged areas. I have yet to receive my suit. Dates of retuning to pick up my suit and told that it was not ready are April 10 and April 17, On April 27, I spoke with Carolyn and was told that the suit was no longer at that location. i was also given a number to call. I went to the location on Navy Blvd. and spoke with the supervisor Mina. I was then told that the zipper on the blouse was already broken, but that was not true. I was also told that the snag on the pants near the zipper could be repaired. I returned on May 1, 2023 to pick up the suit but was told that the suit was not ready. On May 16th, I received a call from Alley and was told that the suit would be repaired (she would take care of it). I attempted to call Alley on several occasions but was told that she was not available. As of today, June 21, 2023, I still do not have my suit (pants and blouse).