ComplaintsforSelectricity

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My whole house was rewired inside & out .It was wired WRONG & blew up my appliances new Refrigerator & food in frig ,washer,ceiling fan in master bedroom ,kitchen light & many light bulbs.He did replace the frig & light in kitchen .He refuses to reemburse me for food ,washer & light bulbs,that I had to replace at this time .Plus we have paid for this job in full !!!

  

  Business response

  11/21/2023

  So here is how things actually went. First off for the record we did not completely rewire her house inside and out she is incorrect with that statement. We did a partial rewire for her 8 years ago in 2015 and everything went great with that job, which was permitted and inspected by the county.

  The job she has an issue with we contracted with her a month ago to replace her 40 year old outside service panel, the sub-feed cable that was in terrible shape feeding from the outside service panel to the inside sub-panel, added an RV outlet on the front of the house and some outlets in the soffit for 
  Christmas lights. Everything seemed to go fine with this job until we had the power disconnected to replace the outside service panel. When FPL reconnected the power to the new service some sort of power surge occurred and the next day she contacted us stating her fridge is no longer getting cold. 

  So I rushed right over there to see what was going on and my guys were still there working to finish the rest of the job. After investigating the situation I check the fridge and discover a bad control board, however I never found any signs of where it was burnt up such as black marks or any kind of burnt smell like there would usually by if something was burned up. Customer then states she has the extended warranty through Lowes. So I get the warranty info from her and contact ***** to schedule a repair technician. Soonest that was available was Monday and this was a Friday afternoon. She did not want to be all weekend without a fridge and I do not blame her so I offered to go buy a fridge right then and bring it back  for her to use until this one gets repaired. I also looked up the control board and located a brand new board for $120 that I could easily replace. In the meantime she tells me not to worry about the food because there was barely anything in there and that she is about to go grocery shopping. I even offered to bring a cooler and some ice immediately until I could get a new loaner fridge in place, but she said do not worry about doing all that. I asked her if there was anything else not working and she stated the kitchen LED ceiling light along with several light bulbs went out. I asked if she had any light bulbs, she gave us some and we replaced them. There was one bulb in the ceiling fan located in the master bedroom that had broken off in the socket when we tried to replace it. Other than that everything seemed to be working fine. I get a call from Myra a couple hours later stating she is at ***** and found a brand new fridge and she wants me to pay for it. So I agreed to just buy her another $2,500 fridge to make her happy and moved the old one out and hauled it away. I also told her to get another kitchen light and replaced it for her. She finally gave me a check for payment but said to wait until Monday as they used the wrong debit card and had to transfer money. Weekend passes and everything seems fine, county inspection passes and permit gets closed out. She then text me and says that her washing machine is not working now. So I go back over there and check it out and its probably a 10 year old washer, but the control board is bad on it as well. I look it up and find one for $50 brand new online. I informed her I would order and swap it out for her. Later that week the check she gave me gets returned unpaid from the bank. Contact the bank and they tell me a stop payment was placed on the check. So I contacted her to let her know and she says well you need to pay me $500 for my washing machine, $250 for my food that I threw away and buy me a new ceiling fan for the master bedroom. I let her know I already ordered a new control board and it would be here in 2 days. She informed me there is no need for it and that she already bought a brand new washing machine that I need to pay her for NOW. She also told me I need to get her a new ceiling fan for the bedroom NOW and come replace it Friday and then she will pay me whatever is left of the check she placed a STOP payment on after I paid for her new fridge. The ceiling fan has one of the three light bulbs broke off in the socket. The fan and other two bulbs work fine. I'm thinking that they don't actually have the money to pay for the work and looked at this as a good way to get a brand new fridge, washing machine and free electrical work. I am not even certain that this was totally our fault because nothing even seems wrong but with the timing of things I took responsibility for it and did everything I could to make it right but she just keeps wanting more and now did not even pay us. Not sure what more I can do as I feel that after I do more stuff she will come up with something else to avoid paying me for the work we completed.

  Customer response

  11/22/2023

  
  Complaint: 20901574
  
  I am rejecting this response because:
  
  Sincerely,
  
  Myra *****

• Initial Complaint

  10/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Selectricity dropped and broke lightbulb and installed switch backwards. Meaning to say switch is up when it’s off and down when it’s on. It is a single switch meaning no other switch controls light. I was refused any refund or compensation for busted lightbulb. I was told office manager would contact me. Never happened. I’m entitled to full refund for substandard work and subsequent treatment

  

  Business response

  12/02/2022

  I apologize for delayed response the original notice went to my spam folder.

  I do see where we went back out to the customers house at no charge and flipped the light switch over. Nothing was mentioned about being compensated for a broken light bulb. Not sure if it's a specialty bulb of some sort or how much it cost to replace it. 

• Initial Complaint

  05/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We got a quote, promptly sent in our deposit of nearly $700, and scheduled an appointment with Selectricity. On the appointment day they said they'd be there at 8am, we called around 10 when no one had showed or called, we were told another hour. Again, no one called or showed up until around 1pm and he had no idea what he was doing, why he was at our house, and had no materials for the job. So, we took a day off work to be around the house for nothing to be done. After this, we called and canceled after they wasted our time and we were told by the manager he'd cancel it and send our money back. It has been a week and no one will refund our money or even call us back about the status of our refund. We just keep being told by the secretary that that owner isn't in and she's left messages for him to contact us and get it done, but nothing. We want our money back and to be done with you people.

  

  Business response

  07/26/2022

  Business Response /* (1000, 13, 2022/07/12) */ The business notified BBB the consumer was refunded on 05/25/22.

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/29/2021 I received a quote after calling your company about installing a box for an RV and a grinder pump On 1/6/2022 I approved the quote for installing and outlet for an RV and connection for a sewage pump. $3220.00 On 1/31/2022 Mike the service tech and his helper arrived to install requested items. At no time was a permit mentioned or hung outside as required by state law. on 2/15/2022 you were paid in full, and a receipt was issued. on Saturday 4/8/2022 while draining the holding tank for the RV the tanks started overflowing and leaking. I immediately stopped and called the plumber who arrived the next day. After inspection it was found that the alarm, as well as the pump was not working After inspection from the plumber, it was found wired incorrectly, a breaker in the upgraded box was extremely loose, and not making contact. It also appeared used. I then have called every morning for the last 4 days with raw sewage leaking in my yard. I have been repeatedly told i would get a phone call, it was being handled etc. Well, it has not been.

  

  Business response

  07/21/2022

  Business Response /* (1000, 12, 2022/05/27) */ So my estimator originally went out to provide Mr. ******* an estimate and was told to quote a 50 amp RV outlet and a 20 amp 120 volt circuit for a grinder pump with a GFCI outlet. Here is the link to the quote we provided that was approved and signed by Mr. ******* before we even scheduled the work. https://heavy.getjobber.com/quotes/XXXXXXXX.pdf We came out and installed exactly what we quoted on January 31st and was not told anything different at the time. We then got a call months later on April 11th that the new grinder pump isn't working. I sent my electrician Mike out there the next day on 04/12/22 to check it out. That's when he discovered the new grinder pump was actually 240 volt with a control panel and required a neutral wire as well which means a whole new wire has to be ran across the house back to the service panel and buried underground. So at this point I provided Mr. ******* a new quote to install a 30 amp, 240 volt 4-wire circuit to the pump control box. I even discounted the quote to try and help him out some and that is when he said he isn't paying anything to have it redone. As for the permit we do have a permit, whereas the plumber he hired does not have a permit meaning he will probably get fined for working without a permit. Our county permit number is XXXXXXXXXEL The only other permits on this property are for a roof and a partial rewire that appear to never have had any inspections either. Our job is ready for inspection but will not power the pump that was installed. Seems like maybe the plumber installed the wrong grinder pump at this point.

• Initial Complaint

  01/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Selectricity came to my house on September 20,2021 to run power to my brand new hot tub that has just been delivered. Despite a previous quote of $2140 they then upcharged us another $510 because they miscalculated the diameter of the piping and had to install new piping. We enjoyed the spa but felt it was a little disappointing in terms of strength, the jets seemed weak. On Approximately November 10th we discovered our spa was showing an error message and the first of two motors would not start. The motor that would not start is responsible for filtering and heating the tub. The hot tub repair man came and immediately knew that the breaker that was installed by selectricity was fried and they had connected the wires incorrectly to the tub. As a result the first motor had become warped and almost welded in place. He was able to dislodge the fans on the motor but they would not operate correctly. I contacted Selectricity and informed them that the breaker they installed was fried and had damaged our spa and they said they would send someone out. After a day we still had not heard anything and called them back, they informed us that the tech entered it back yard without informing us and replaced the breaker and took video of the spa as he operated it and claimed there was no issue. I informed them that there are two motors on this spa and that one of them is now broken. I offered to show their tech to educate them on the situation but they would not send anyone out to us. I sent them a quote from the spa repair tech for $913.35 for the motor and $149 for the service call and selectricity sent me a check for $149 but would not pay to replace the motor. The owner refuses to speak with me and will not answer emails or calls so I can show them that the is clear damage.

  

  Business response

  03/08/2022

  Business Response /* (1000, 8, 2022/02/03) */ Contact Name and Title: ****** ******- CEO Contact Phone: XXX-XXX-XXXX Contact Email: ****************@GMAIL.COM This is Dustin the owner. After reviewing all the info I am a little bit confused as for the time frames and the series of events that occurred. First off I have never refused to talk to any customer, ever. Especially if there is a problem with the job or something we did I always make things right even when it cost more than the job we completed. Like she stated we sent someone out to look at the issue and found a faulty breaker. These things happen, occasionally we have electrical items faulty right out of the box or within a couple weeks to months and that is why we have a one year warranty on our work. It shows the hot tub technician came out on November 8th stating the motor was bad and my electrician came out on November 15th to replace the bad breaker. The breaker was losing one side of it causing the tub and heater to only receive 120 volts instead of the 240 volts it needs to operate the heater. All the pump motors in a hot tub like this one run off of 240 volts except for the circulation pump which is the tiny pump that keeps water flowing constantly across the heating element to heat the water. After he replaced the breaker he turned on the tub and all the jets which I have video of the spa running with the jets going. He put a amp meter on the main feed and it was drawing the correct amount of amps to show that all the pumps were running and the heater was working. The hot tub repair man, which in no case an electrician or trained in any way to be an electrician states that there is too much power going to the tub. That is impossible to happen in a residential dwelling as the max voltage ever present in a house is 240 volts no matter what. There is no possible way to get a higher voltage then 240 volts on a single phase, residential electrical service without utilizing a step up transformer. I have worked on tons of hot tubs myself and replaced motors, heaters, control panels and whatever else there may be. I have also seen a lot of issues with brand new tubs including my own. I purchased a brand new high end 8 person spa for my own house a couple years ago and have had issues left and right for the first year. It seems they are no longer using quality parts to build these hot tubs which causes them to prematurely fail. That being said I also know for a fact that 120 volts will not damage a 240 volt pump ever. Nor will it provide enough power to actually make the pump work. So when the spa technician states the pump is totally fried and warped on the 8th, how was it working fine on the 15th when we replaced the breaker and tested the current draw to make sure all the motors were running and it showed correct. Still feeling bad about the situation I offered to pay for the Hot Tub company service call and I sent her a check for the $150 to cover it. My educated guess and experience tells me the motor itself prematurely failed and the spa company is trying to avoid replacing the motor under warranty by saying we sent too high of voltage to it causing the motor to burn up. Again, it is physically impossible to send more than the 240 volts to anything in a house. On top of that everything in a spa of that size is rated for 240 volts. I have no problem meeting over there and showing all this to the owner. I can even replace the motor if need be which would cost much less then the Spa company is trying to charge. But I honestly think it was simply premature failure of the motor and the spa warranty should cover it along with the labor for replacing the motor. Last but not least if it was something wrong with the way we connected it there would have been immediate issues and it would of certainly damaged the sensitive electronic control board at the very least. This damage would also occur immediately as soon as power is sent to the spa control board which is where the wires connect to the spa . I can attach the video if need be but I do not see a option so just let me know and I can email it. Consumer Response /* (3000, 10, 2022/02/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes I would like you to come here and speak with us, that's what I've been asking your secretary for. Please contact us to set up a time Business Response /* (4000, 12, 2022/02/17) */ Ok I will contact you today

• Initial Complaint

  09/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  August 3 the company came and rewired my house to remove aluminum wire. since then my refrigerator has been tripping 5he circuit. we currently have it running on an extension cord to the laundry room where it does not trip the circuit. I have contacted them many times to address this problem . i am told some time in october. Today I asked for a specific date and was told that the only person who scheduled things was out sick till next week. It's hard to function with an extension cord across the kitchen floor.

  

  Business response

  10/01/2021

  Business Response /* (1000, 5, 2021/09/17) */ Contact Name and Title: Dustin Oliver Contact Phone: 8503465639 Contact Email: [email protected] So I looked a the notes on the job and this is what I see : This is from August 27th where we sent someone to fix the sheetrock. ***** Arrival Location **** ******** ** Pensacola, FL XXXXX Track ******** Progress For concerns about your job, please call Ace Handyman Services Pensacola: (850) 455-6600 This is the note from my electrician that went out on August 24th to address the breaker issue : No apparent issue on arrival. Changed breakers out for randomly tripping My question is did they not fix the breaker issue and is the hole in the ceiling repaired ? I paid someone to take care of both issues so it should be handled.

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