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Complaint Details
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Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My social security direct deposit monthly check is being held by Gulf Winds credit union. They are refusing to release my funds due to a charge offed checking account. I was told that I had to make arrangements and pay on this account and i did this. Also the manager of the collections department refuses to call me back aswell as anyone in collections. The call center is tell me complete balance must be paid. This is my SSI direct deposit funds and I feel like they shouln't be able to do this. my funds have been there 4 days now and counting. Also I've paid themon those account in questions several days ago before all of this started.Business response
04/02/2024
Mr. *****,
Thank you for your feedback regarding the service you received at Gulf Winds. We will have our VP of Collections give you a call by no later than the end of day on April 3rd. Please know that we are eager to speak with you and find a resolution to your concerns.
Thank you,
Gulf Winds Credit UnionInitial Complaint
11/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i have been a member at this bank for year and brought them through great effort and lots of my wasted time over 60k they gave me a credit card and then another one tried to increse the limt and they ran my credit and then for the next 3 weeks wasted my time with made up drama and now have closed all my accounts agianst my wishes and now taken back two credit cards and sent some chk that i have yet to see with over 45k because they do not wish to make there errer right and they have went out there way to cause harm to my credit and credit cardsBusiness response
12/13/2021
Business Response /* (1000, 5, 2021/11/22) */ Contact Name and Title: Joanne Hyatt SVP/CLO Contact Phone: 18504799601 Contact Email: [email protected] Gulf Winds has addressed each of the items within the complaint with the member directly and considers this matter closed, effective 11/19/21. Consumer Response /* (3000, 7, 2021/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) no my credit hs now gone down over 30 points and it very convient for them as they closed all my cacccounts agaist my will this is in no way resloved i wish to be made whole and my credit cards put back like they were as well as them be penlized for the damange to my credit they caused
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 12:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.