Business ProfileforDoodlebuggers Fireplace, Grill & Outdoor

We purchased an electric fireplace insert from Doodleburger,in Pensacola. We made an appointment to go pick it up. At home when we unpacked it and out of the box, we discovered it is not the one we ordered. Plugged it in to see if maybe we could make it work. But the unit was not working correctly. We returned planned to return it. We put it in the same box, packed the same way as it was when we picked it up. So after several attempts to contact them with no reply. We took it back to their show room only to be confronted by a very aggressive, rude and loud manager. When I question the 15% restocking fee for an item we did not order plus it did not work) he became very angry. Among other comments, he let us know that “this is not a Walmart!” And “ I”I have to refund something just because you didn’t like it.?” He is going to issue a refund, less 15% restocking fee and it’s going to be at least two weeks before my card is credited. I don’t feel we should’ve paid the 15% and we most certainly did not need to be talk to you like that. If he had to approached the matter differently we might have considered re-ordering the correct one or may be a different one. But it wasn’t long till we realize we do not want to do business with company (that won’t return calls) or this extremely Rude man.