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Find a Location

La-z-boy Furniture Galleries has 1 locations, listed below.

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    Business ProfileforLa-z-boy Furniture Galleries

    Furniture Stores
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/1/1994

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5078 Bayou Blvd, Pensacola, FL 32503-2522
    BBB File Opened:
    9/21/1990
    Years in Business:
    39
    Business Started:
    1/1/1985
    Business Started Locally:
    1/1/1985
    Accredited Since:
    8/1/1994
    Alternate Business Name
    • La-z-boy Showcase Shoppes
    • Marks Furniture Co.
    Business Management
    • Mr. Mat Sumlin, General Manager
    Contact Information

    Principal

    • Mr. Mat Sumlin, General Manager

    Customer Contact

    • Mr. Mat Sumlin, General Manager
    Additional Contact Information

    Fax Numbers

    • (850) 479-9801
      Primary Fax

    Email Addresses

    Website Addresses

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/01/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    Receivedchair 1/24/24 called Lazy Boy they sent tech out on Feb26,2024. I explained to him that the chair did not fully recline like the Display model in the store and the several other lazy boys that we have purchased in the past. He said it was due to a design change, and there was nothing he could do. I called the Lazyboy office and talked with them about the chair and they said the salesman Mike Diego would be in touch with me about exchanging it . He/they never called me back. At this point I just want full refund and let them take their chair back. My wife and I both have had several back surgeries between the two of us and we must have a fully reclining chair like the display model in the store . Apparently, the design change must’ve happened after I ordered my chair because This one does not recline like the one in the store .
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Josephine S

    1 star

    06/10/2023

    I ordered 4 barstools in January. It is now June and still having issues with damaged furniture. First delivery one stool was broken three were chipped or scratched. Second time delivered three not put together correctly and one didn't come in because hardware not in the box. Delivery person said it was reordered. Told to keep one of the original damaged stools. June fellows came, different company, to fix stools. They redid and I thought spray painted the legs that were scratched. Chairs put together correctly but didn't know anything about the one barstool. Called the store and customer service and the restore people who don't seem to know anything about the one barstool and the fixed ones are still scratched. I have texted young lady in Customer Service who said would get back with me. It's been a week and have heard nothing. Called store and told me to get with the young lady who works the Customer Care or Service. Called repair service company and they didn't know. Was told to call the store or customer service. One person I spoke with said he couldn't give out that information. I feel like they think I am making this up or being picky. I am at a loss. I wanted the chairs but for 530.00 a piece I want them not to be chipped. I don't think that is asking too much One star is was too high. I wish I could say something nice. I just want good furniture that isn't scratched dented.

    Local BBB

    BBB of Northwest Florida

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