ComplaintsforDrip Parlor
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Complaint Details
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Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This matter is simple, 1. Drip parlor charged me money for a service they refuse to render. 2. Their justification for not rendering the service is due to an alleged "verbal agreement" not in the written contract in which I signed. 3. Drip parlor charged my credit card and did not render the service advertised; so I believe this to be fraud. 4. This matter could be resolved by one of two things: A. Refund me the $100 charged to my credit card B. Renter the service that I was charged for.Business response
10/04/2022
Business Response /* (1000, 5, 2022/08/29) */ This consumer has been apart of our membership program for 8 months. The membership includes 1 free drip (per the members monthly billing cycle) and an additional discount of 20% off any additional add ons or drips. When signing up for the membership the consumer was notified of our agreement verbally and consented to an automatic withdrawal payment every month. By signing a printed receipt he understood the terms and conditions of our membership policy and continued to use our services for the last 8 months. The consumer tried to use his "free" July drip prior to his membership payment draft date. We explained that we could accommodate him by changing his payment date early so he could use his free drip early, or he could receive his membership discount of 20%, or suspend his membership. An appointment was made and the consumer did not call to cancel, and did not show up for his appointment. 6 weeks after his July withdrawal date he decided to contact us about using his "built up credits". We explained to him since he did not show up for his July billing cycle that he has lost the drip. This consumer was given multiple ways to contact us including phone, email, text, and in person. The consumer failed to show up to use his membership drip within his billing cycle and did not call to even suspend it to prevent him from losing it, or call to reschedule his missed appointment. Our membership rules are explained verbally in person before rendering any services, and printed on our website. We strive to keep our consumers happy and healthy and have hundreds of satisfied members. This is not fraud due to us trying to accommodate him on multiple occasions and him signing up for a recurring automatic payment withdrawal that he did not show up to use and has rendered the same service over the last 8 months.Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This matter is simple, 1. Drip parlor charged me money for a service they refuse to render. 2. Their justification for not rendering the service is due to an alleged "verbal agreement" not in the written contract in which I signed. 3. Drip parlor charged my credit card and did not render the service advertised; so I believe this to be fraud. 4. This matter could be resolved by one of two things: A. Refund me the $100 charged to the credit card B. Renter the service that I was charged for.Business response
10/04/2022
Business Response /* (1000, 5, 2022/08/29) */ This consumer has been apart of our membership program for 8 months. The membership includes 1 free drip (per the members monthly billing cycle) and an additional discount of 20% off any additional add ons or drips. When signing up for the membership the consumer was notified of our agreement verbally and consented to an automatic withdrawal payment every month. By signing a printed receipt he understood the terms and conditions of our membership policy and continued to use our services for the last 8 months. The consumer tried to use his "free" July drip prior to his membership payment draft date. We explained that we could accommodate him by changing his payment date early so he could use his free drip early, or he could receive his membership discount of 20%, or suspend his membership. An appointment was made and the consumer did not call to cancel, and did not show up for his appointment. 6 weeks after his July withdrawal date he decided to contact us about using his "built up credits". We explained to him since he did not show up for his July billing cycle that he has lost the drip. This consumer was given multiple ways to contact us including phone, email, text, and in person. The consumer failed to show up to use his membership drip within his billing cycle and did not call to even suspend it to prevent him from losing it, or call to reschedule his missed appointment. Our membership rules are explained verbally in person before rendering any services, and printed on our website. We strive to keep our consumers happy and healthy and have hundreds of satisfied members. This is not fraud due to us trying to accommodate him on multiple occasions and him signing up for a recurring automatic payment withdrawal that he did not show up to use and has rendered the same service over the last 8 months.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.