Business ProfileforAir Design Systems, Inc.

My experience with Air Design in Pensacola: Aril 26, 2024 - Paid $195.00 for Preventative Maintenance and was happy to do so...thought I had found a great reliable company. 5 Stars May 21, 2024 - Came to do work and was unable to complete so rescheduled for next day. May 22, 2024 - Paid $791 to replace drain pan and was happy to do so thinking problem as solved. Still 5 Stars June 23, 2024 - Called to report a/c was not cooling, but had been running non-stop for 3 days. Someone came out, added freon, said there may be a leak, but that someone else would have to be scheduled to do that. Paid - $562. (So put in freon, but couldn't look for leaks?) 2.5 Stars June 24, 2024 - Talked with Tammy in office, explained situation, complained about price and that this was not found with initial inspection of unit, was assured that someone would be here the next afternoon to check for leaks, etc. Not feeling so good about company choice now. June 25, 2024 - Someone was supposed to be here this afternoon. No one showed up. I called office and was told he couldn't find us on list, but someone would call me back. Got phone call from another worker who had never been here who told me he was, "Just a worker" Wondered if maybe our thermostat was in wrong place!!! Informed him it had not moved. Still waiting. Hope this is resolved before the expensive freon has leaked out because no one showed up to find and fix it. Star rating decreasing daily.

We greatly appreciate your business and trust in our company. On your Preventative Maintenance appointment on 4/26/24 our technician discovered a cracked drain pan. We came back on 5/21/24 to replace the pan as scheduled and found out our vendor sent the wrong pan...hence we had to return on 5/22/24. We only charged for the drain pan and labor on 5/22/24. On Sunday 6/23/24 our on-call technician went to the home for an emergency after-hours call and found the unit low on freon. The unit we serviced is 16 years old, which is bound to have unforeseen issues during our scorching Florida summers. Our after-hours emergencies are to get customers cooling as quickly as possible, the leak search itself can take an undetermined amount of time depending on the where the leak is located. We do not charge any extra fee for emergency service, we just take care of the emergency event and reschedule other issues for during normal business hours. We do this in order to get as many customers as possible cooling in the summer. We would be glad to speak with you about your calls if you would like more details. We have the recorded pressure readings during the PM call and during the pan replacement service that did not indicate any issues. Please feel free to call Terry at 850-434-5592 for details or any questions at all, we are here to help.