Customer ReviewsforAir Design Systems, Inc.

On July 24th my air conditioner stopped working and as we all know, going without air in this weather for Any amount of time is very dangerous. A call was put in to Air design and within an hour I was already getting a call, that Mr. Leslie was on his way. And soon as he got here, he went right to work and figured out the problem and had it fixed within 30 minutes. he also was kind enough to take the time to clean out the whole system, which it was very much in need of. I was very impressed with his knowledge, kindness, and overall attitude. I definitely know who I will call next time and Will refer to anyone I know. Thank you very much for your help. Elouise ******

Thank you so much for taking the time to share your recent experience with Air Design Sytems. We are proud to have employees like Leslie, that care about our customers. We make sure that our team takes the time to do "what is right" to help make sure that our customers are satisfied and COOL! Thank you again for taking time out of your day to share on the BBB site, we appreciate you.

Alex Mendoza performed a routine preventative maintenance on our HVAC system and provided exceptional professionalism customer service.

Thank you so much for letting us know that Air Design Systems took great care of your maintenance issue. We are proud to have professional technicians like Alex ready to take care of our customers and go the extra mile to make sure that you are COOL for the summer! Thank you again for taking the time to share with the BBB community - we greatly appreciate you.

My experience with Air Design in Pensacola: Aril 26, 2024 - Paid $195.00 for Preventative Maintenance and was happy to do so...thought I had found a great reliable company. 5 Stars May 21, 2024 - Came to do work and was unable to complete so rescheduled for next day. May 22, 2024 - Paid $791 to replace drain pan and was happy to do so thinking problem as solved. Still 5 Stars June 23, 2024 - Called to report a/c was not cooling, but had been running non-stop for 3 days. Someone came out, added freon, said there may be a leak, but that someone else would have to be scheduled to do that. Paid - $562. (So put in freon, but couldn't look for leaks?) 2.5 Stars June 24, 2024 - Talked with Tammy in office, explained situation, complained about price and that this was not found with initial inspection of unit, was assured that someone would be here the next afternoon to check for leaks, etc. Not feeling so good about company choice now. June 25, 2024 - Someone was supposed to be here this afternoon. No one showed up. I called office and was told he couldn't find us on list, but someone would call me back. Got phone call from another worker who had never been here who told me he was, "Just a worker" Wondered if maybe our thermostat was in wrong place!!! Informed him it had not moved. Still waiting. Hope this is resolved before the expensive freon has leaked out because no one showed up to find and fix it. Star rating decreasing daily.

We greatly appreciate your business and trust in our company. On your Preventative Maintenance appointment on 4/26/24 our technician discovered a cracked drain pan. We came back on 5/21/24 to replace the pan as scheduled and found out our vendor sent the wrong pan...hence we had to return on 5/22/24. We only charged for the drain pan and labor on 5/22/24. On Sunday 6/23/24 our on-call technician went to the home for an emergency after-hours call and found the unit low on freon. The unit we serviced is 16 years old, which is bound to have unforeseen issues during our scorching Florida summers. Our after-hours emergencies are to get customers cooling as quickly as possible, the leak search itself can take an undetermined amount of time depending on the where the leak is located. We do not charge any extra fee for emergency service, we just take care of the emergency event and reschedule other issues for during normal business hours. We do this in order to get as many customers as possible cooling in the summer. We would be glad to speak with you about your calls if you would like more details. We have the recorded pressure readings during the PM call and during the pan replacement service that did not indicate any issues. Please feel free to call Terry at 850-434-5592 for details or any questions at all, we are here to help.

Of course AC's break at the worst time, after hours and the day before vacation! But when I called, the contact person was very pleasant and understanding and even though they couldn't come out that night, they were able to get us up and running the next day. This is our 2nd experience with Air Design and this is the reason I called them again and will in the future. Thank you.

Thank you so much for sharing your experience! We always have an after-hours emergency team available, but in the Florida heat they can get stretched pretty thin! Thank you for understanding and so glad they got you up and running quickly! We try our very best to prioritize and handle emergencies as fast as possible, AT NO EXTRA CHARGE! Just call us when you need us...202-COOL!

Thank you for my new AC system install at Highpine Place. Great job! The Air Design team provided excellent service. They were prompt and thorough and took time to explain the process to me. I would highly recommend Air Design Systems for other prospective customers. Randy M

We are glad to be of service. Thank you for letting us know that our team did an outstanding job and that they took the time to communicate with you throughout the process. We pride ourselves on exceeding our customer's expectations, and we will be here if you need anything. Just call 202-COOL and we will be on the way!

Truly the most professional, courteous and efficient organization in Pensacola. We purchased a new HVAC system 2 years ago and it has been flawless, great investment. Today Alex came to do the annual maintenance checkup. Great employee! Explained thoroughly what he was doing and why. Could not ask for any better customer service!

Thank you so much for sharing such a glowing review. We are very proud of our team and are so pleased that Alex represented us so well. We stand behind our work and will be here for you whenever you need us. Just call 202-COOL!

Thank you for the quick response. I called for service and Riley showed up about 20 minutes after scheduling service. He was professional, knowledgeable, and efficient. He showed me everything he was doing and explained his troubleshooting. He quickly found and repaired our air conditioner, just in time for the predicted hot weather. Thank you, Riley, for the quick response and professionalism.

Thank you so much for taking the time to share your experience through the BBB. We are proud to have Riley on our team. Our technicians are all skilled in their trade, having the people skills to help explain the issues to our customers in a way they understand is a true blessing. Thank you for taking time out of your day to review Air Design Systems.

Had a new a/c and gas furnace installed. The guys (Matt & Mikah) did a fantastic job. They where knowledgable, courteous and friendly. I would most certainly have them back to do work again.

Thank you so much for taking the time to review our services. We are glad to hear that our team did a wonderful job and left a great impression. We are a local company with the same ownership since 1977 and greatly rely on our customers to spread the GOOD word. We are here if you have any other HVAC or plumbing needs. Thank you for your business. We will be sure to praise Matt and Micah!

Highly recommend! Quincey was our technician and did a fantastic job. Service with a smile and very knowledgeable. We were impressed with his willingness to resolve the issue without hesitation while keeping us informed of his progress. Thank you for your hard work and dedication, Quincey!

Thank you so much for taking the time to review our company and our service plumber, Quincy. We are so glad that you had a great experience. We are proud of our team and their dedication to our customers. We will be sure to recognize Quincy at our next team meeting. Thank you again for taking time out of your day to share your experience with the community.

AirDesign sent John and Kevin to install my undermount sink plumbing,new faucet,baskets,and drain lines.They called said on the way and showed up on time for scheduled appointment.(very important to me) Theses two individuals couldn't have been any nicer.They were very polite , yes and no sir. It's very rare to find this quality of employees today.They worked in harmony with each other anb very professional.It was an honor and privlege to have them in my home.

Thank you so much for your BBB review of our plumbing team. We are a very traditional company that emphasizes quality and value. We are always proud to hear that our team is respectful and mannerful which is our standard. Thank you for your business and for taking the time to complete a review. If you need us just call 202-COOL!