ComplaintsforHCA Florida West Hospital
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
7/3/2023: I was hospitalized overnight at West Florida Hospital in Pensacola, FL. West Florida Hospital's billing people submitted my bill to Medicare and to ******* BlueCross BlueShield *"*******). Medicare paid its part, and ******* paid $1,600. I received a bill from "HCA Florida West Hospital" on April 9, 2024 in the amount of $1,600. My daughter and I called (844) 974-3800 and spoke with "Ashley G." She told us she works for ********* the billing service for West Florida Hospital. She said that Medicare paid but that ******* didn't respond. Later in the conversation which was being recorded by ********* Ashley G stated that Blue Cross denied the claim. She refused to provide us with an EOB from *******. She said that the only way to keep me from being turned over to collections was to start a payment plan. So I told her I would start a payment plan to keep them from turning me over to collections. She said I did not have to start the plan that day and that they would bill me. In the meantime, my daughter and I called ******* and spoke with Gabby. Gabby told us that ******* had paid the $1,600 bill to West Florida Hospital with payment number 0021521219. Gabby placed us on hold and called Parallon and spoke with "Ashley G." Gabby said that "Ashley G." would have their "Provider Services Department" contact ******* and that Ashley G. refused to transfer Gabby to that department. My daughter wrote a letter to HCA Florida West Hospital on 4/29/24 and enclosed the Durable Power of Attorney form documenting that she has my durable POA. She set out the background of the situation. My daughter told them that they needed to work with ******* to set the record straight and that they should not turn me over to collections. On May 31, 2024, a collections agency called my daughter. I have uploaded the hospital statement as well as the ******* EOB showing that they paid the $1,600. I want West Florida Hospital to correct this and stop collections.Business response
06/03/2024
I have contacted our billing office, to review for a miss-applied insurance payment. Once I receive a response back from them, I will provide an update. ThanksInitial Complaint
03/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The ER had patient insurance info at time of service. Hospital Billing Dept. is negligent in submitting the Hospital Services Claim for payment.Business response
03/18/2024
Insurance information was obtained at time of service, but did not provide insurance policy number. This is not on patient's credit report. The account has recently been sent back to Blue Cross for processing.
Initial Complaint
08/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am Not liable for this Debt with Florida Hospital, I do not have a Contract with National Recovery Agen / Florida Hospital. They did not provide me with original Contract that I requested.Business response
08/11/2023
We do have an account with an outstanding balance. What was the original request?
Thanks, Kathy
Business response
08/14/2023
We do not show anything on your credit report, from West Florida Hospital.Initial Complaint
08/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I visited the HCA Florida West stand-alone emergency room in Myrtle Grove on Hwy 98 last night. All staff but the doctor were very polite and understanding. I have chronic conditions and know my body, and came in because I was in consistent 8/10 pain with a complete inability to move my head from the position it was in because my neck is stiff and completely stuck (sudden onset). The doctor barely spoke to me, did not have me fill out registration or consent forms until AFTER everything happened and I was being discharged, and would not allow me to leave unless I signed them. The doctor gave me medicines I did not consent to, ran 1 test, told me it was regular muscle pain and to take Tylenol. I have a musculoskeletal condition- I know regular muscle pain, as I have it constantly. The doctor implied that I was being dramatic and that this was not worthy of seeing a doctor for.Business response
08/04/2023
Good Afternoon,
I'm in patient accounting, and deal with patient complaints regarding billing. Since, this is a complaint against the physician, I'm forwarding to our Emergency Room Director to review, and respond.
Thanks, Kathy
Initial Complaint
08/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
They lost all my belongings while I was at the hospital. They offered me a compensation but it does not even cover my I phone I am in need of some kind of help. I am a veteran and I did not expect this kind of service.Business response
09/09/2022
The facility originally offered reimbursement in the amount equivalent to the phone that was lost and the individual had agreed to this amount. Additional clothing was purchased and a tactical bag was provided to the individual as well.
The individual then called the facility several weeks later requesting reimbursement in excess of what was originally offered and agreed upon. The facility is unable to fulfill this additional request.Customer response
09/09/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Maria at this facility has from the beginning chastised me. I told them they lost all my most valuable documents and information. They left my valuables unattended in their nursing station. I had a I phone 12 and valuables that could not be replaced. The negligence of this facility needs some kind of justice. I'm a veteran of this country and this hospital treated me like I was a substandard person. What I was subjected to was a here you are and take this and leave. I still have not recovered from this due to my PTSD. So kind of justice would be nice. Sincerely. Lynn ******
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Contact Information
Customer Complaints Summary
6 total complaints in the last 3 years.
5 complaints closed in the last 12 months.