Customer ReviewsforState Farm Insurance John Shaffer

After my first six months, they attempted to increase my premium by more than 20%. I then personally visited their Creighton Road office and spoke with the manager there (a nice lady named Cathy, can't remember her last name; she has left the company since), and had my premium reduced to about $87.00 per month, but, instead of starting a new six month contract, they only set the lower payments for a couple of months. After that, they emailed me notices that my premium was going to go back up to over $120.00 per month. I then bought a policy from another company, sent a cancellation notice, and asked for reimbursement for the remainder of the month) They then asked for a copy of my new declarations page and claimed that they needed this in order to reimburse me for the rest of the month (which I had paid in advance). They also claimed that the cancellation notice that I sent them was not forwarded to their office, LOL! I will never do business with John Shaffer or any of his agents again! Here is their reply to me, verbatim: "Our last note is from May stating that you would be shopping around, but we never received your new declarations page. If you signed a cancelation notice with your new carrier, those don't usually come through to our office. Please send me the declarations page for your new policy and we can make sure your policy is canceled and any refund is sent to you."

We, too, are frustrated with the rising costs of everything and especially insurance in Florida. We have tried to help him manage these costs (which helped initially). Asking for his new declarations page was to get the maximum refund by backdating the cancelation to his new policy's issue date but even this continued to frustrate him. We are glad he was able to find insurance at a cheaper rate, but we sincerely hope he did not lower his coverages too much to do so

The way they do business is the worst I have ever had to deal with when you call for a quote they give a reasonable quote to get you to join and then after 1st payment you don’t get a phone call you a letter saying they misquoted and your premiums are raised much higher it seems to be the biggest con of insurance companies and should be stoped don’t do business with State Farm

We dropped the ball on this customer and have been trying to reach him. I want to apologize for the experience he has had with us. It is NOT the norm and want to make this right. We had two calls from him that we missed (one was missed due to a simple error we made but the other was someone not doing their job and is very unusual for that team member). We (leadership) have been trying to reach him since getting this feedback. We take it very seriously. To be sure: neither my agency nor State Farm ever quotes someone with the expectation that the premiums will be different once issued. Sometimes new information during the underwriting affects the rates and we call to explain or clarify the discrepancy. We are sincerely sorry for the frustration this has caused him and are addressing it to make sure to avoid this in the future. Thank you!