Customer ReviewsforWorld Ford Pensacola

While examining my husband's account for a Mazda he purchased from this dealership, I noticed several excessive fees, notably a $599 charge labeled "Pre-Delivery Service." Dealerships often impose unnecessary and questionable fees, attempting to extract extra money from customers. Unfortunately, this dealership is guilty of such practices. I urge everyone to research thoroughly and consider alternative options. I recommend watching Chevy Dude's YouTube channel for valuable insights. Avoid dealing with this unethical, greedy, and dishonest dealership at all costs. It's essentially "extortion." Labeling it as a pre-delivery fee is just another method of exploiting the buyer. The response from the owner to my husband via email was simply, "That is a fee that a dealership charges." That says enough about this company!

I purchased a brand new 2022 Ford F-150 Black Ops limited edition truck from World Ford of Pensacola Florida. At the time of my purchase I was an employee at World Ford in the service department. I have been in the Automotive service industry for over 25 years. It's all I know. I was able to use the "D" plan that Fotor Motor Company extends to their employees. I wanted to represent the brand I was working for so I decided to trade in my 2016 GMC 2500HD Denali. Nothing wrong with it at all. Like I said, I wanted to represent the brand I was working for. I decided that if I was going to buy a new truck I'll buy what I wanted and price wasn't an issue. Here's the skinny. From the very first day there were issues with the vehicle. From trim concerns, to electrical concerns, brake concerns, and so on. You would think that because I work at the dealership I would be able to have concerns addressed quicker. And it's a BRAND NEW TRUCK. But my salesman blew it off. Oh it will be ok. Just gotta let everything settle in he said. So I went with it. The truck I purchased had all kinds of cool upgrades to it. The truck was a beast. I had to ask several times about the warranty of the truck. I was assured by everyone I spoke with that everything is covered for 3years/36000 miles. 100 %. The deal is that the upgraded eqp is actually warrantied through another company that did the work. I wasn't made aware of that. In the days and weeks to come the issues that were there were worse. And new ones started. One of which is my overhead speakers turned into shower heads. My truck got soaked, speakers shorted out. I was furious. So I made an appt for service. It took 30 days to get an appt. And when I arrived at the shop for the appt I was told by the service advisor it's going to be another 3 plus weeks before it even gets touched. I don't have a lot more space to write. The short of it all is that my truck has been at this dealership 83 days as of 2/20/2023. This is the worst dealer!!!

i had a accident and state farm is my insurance company well world ford is on their recommend list so i call them and doug tells me that their is no waiting so thinking that they should fix my 2009 chevy silverado pretty quickly i let them do it. after 30 days i finally get my vehicle back now the damage i had was my bumper hood and maybe front of the dog house left panel. i did notice that i had a a leak of antifreeze, now i did not have any mechanical issues and i was able to open and shut all doors regularly meaning no issues with anything. also i had a receiver for towing my trailers on my truck. my wife picks up my truck and she starts to head home she gets a warning saying low oil pressure shut engine off. she call doug and he tells her it’s a safety feature that she should be ok. well she finally makes it to me where i was working after she being stressed from this issue, i get in the truck and first thing i say what happened to the door latch can’t open door from inside of truck secondly engine light is on service air bag is on oil pressure gauge saying 40 which is where it stays at i start to drive home and oil pressure goes to zero and warning light come on low oil pressure stop engine, now i did not have these issues before the accident and now i am which should be token care of by the insurance company which they would have but world ford did not do so. they told my insurance company that i had a oil leak ok but my oil pressure gauge never went to zero or i never got a warning saying stop engine and my door all worked fine, now why did this occurred only one response is the accident that happened, cause these issues, now to the repairs that was done all they did was the cosmetic repairs oh and why would someone change a headlight assembly and leave the other one not working properly? and where is my receiver for my trailer? and why is my door not working? why is my engine light on? why did you all tell state farm that you repaired the truck and didn’t

I was given an appointment to have my car serviced because it will not start. I had to pay $156 to have it towed to World Ford. Once they received my car they called me and told me it would be 3 weeks before they could even look at it. It seems like kind of a scam to give someone an appointment for a car repair and then, after you have paid $156 to have it towed, they tell you they can't even look at it for almost a month.

My car has been in the shop for over 3 weeks after I had it towed to the car lot. When I got it back thier was a suspension fault so I had to give it back. When I gave it back the had me wait in line for 2 weeks before they ever even looked at it the gave it back telling me thier was no fault I drove no more than 5 miles and the fault came back it has sat in thier shop for another week before they looked at it again. Friday I went to puck up my car to take it somewhere else to be worked on the very next morning they called and told me I'd be next to be looked at after 8 hours of the next day they told me that they had to sensors that they had to replace and one was a day out ordered and the other 2 or 3 days out. After 3 days I call back and they said they would go check on it and they said 5he part just came in and they will see when the technician will be able to work on it. Now mind u I have had a car for about a 3 weeks now and I'm still jot priority to be worked on. They gave my car back 3 times and told me the car is good to go and it hasn't been it has had this fault popping up over and over,mind u after bringing it back the service manager keeps telling me I have to wait for other people to be worked on first. I asked them for a rental car and they acted like they didn't want to give me one. I payed for the extended warranty that covers rental cars and they still gave me a hard time. After going back up thier to talk to the boss lady manger I got one the next day when I went to pick it up it was the bottome line cheapest car they have I got a 70k car from them and they put me in the bottom line p.o.s. I am very disappointed and damn sure will not ever bring my car back thier to be serviced again. Mike is the name of the service manager that Handel my car and I want it to be known that Pensacola ford has no morals as to priority. Once I had to bring car back I should have had been first right away to be looked at why was I penalized and made to wait after th