ComplaintsforJery Tools
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Complaint Details
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Initial Complaint
03/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
March 14, 2024, I searched Google for 2 inch foam board insulation to complete repairs to my mobile home. Local businesses did not have this. An ad for www.jerytools.com came up. They had exactly what I needed plus payment option was through PayPal, which I have never had issues with before. Any dissatisfaction through PayPal could be resolved through their Resolution. I paid $137.70 for the sheets of insulation. An invoice was sent to me from PayPal. Since I had not updated my information to PayPal, I accepted this and made the payment using my debit card. Later, PayPal removed the invoice from my PayPal account stating possible phishing or fraud. Thus, I was unable to file for resolution through PayPal. I attempted to contact the company, but my emails were returned as the email addresses listed do not work. Quote: "Your Message couldn't be delivered to [email protected] because the remote server is misconfigure."Business response
03/27/2024
Please tell me your order number and payment method
I will handle it for youCustomer response
03/27/2024
Transaction ID 84872180SS059473L
Invoice #2403150641137006
Payment method debit card through PayPal
Total $137.70 for 2 inch foam board insulation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.