ComplaintsforSavino Wonderland
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Complaint Details
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Initial Complaint
10/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In March 2022, I ordered some rings for my daughter from their website. The total came to $7.97. During that order, they added a membership to my cart that I did not notice or request. They began charging me $15.95 per month on the first of April 2022. Unfortunately, I did not notice this charge until October 1, 2022. I attempted to contact the company but the phone number on their website was not active. I sent an email through the website to cancel any memberships that they signed me up for. I did not receive any acknowledgement back. I also contacted my bank. My bank advised that they could not credit me for these transactions. I have since gone back to the company website multiple times since 10/1/2022 and it is no longer active. I canceled my debit card and got a new one so that this company cannot continue to charge me. I was charged $15.95 per month from April through October 2022 totaling $111.65.Initial Complaint
09/08/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I ordered some rings for my girls. Nowhere did the order for the rings advise that I would be enrolling in a membership of $15.95 a month. I tried canceling the "membership" thru their website link multiple times and the message claims that I would be contacted before the next billing cycle and I have not been contacted and money keeps being withdrawn. I attempted to call the number on their website and it says the number has been disconnected. This is a scam and there is no one to talk to or anyone responding to emails.Initial Complaint
07/01/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
They have a subscription service that is deceiving my daughter bought a ring from the site and somehow we are being charged monthly fee now I have submitted several requests to stop but no answer and we are still getting charged. This is a bit of a scam.
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BBB Rating & Accreditation
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.