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ComplaintsforJ&B Asphalt Pros
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On July 18, 2023 J&B Asphalt came out to pave my driveway. I especially was concerned about the drainage. William assured me his equipment was computerized and it would be done properly. William said, "they ran out of product". He has never returned to finish the job. The driveway does not drain properly and has marks from his machine. I am out $5,000.00 for a driveway that will need to be taken out and completely redone. Issues: #1. Job was not complete #2. Job was not done properly (drainage issue) #3. Marks from their equipment on the driveway This is a company that comes up to Michigan during the hot summer months in Florida and does a very poor job. They should be run out of town and closed down.Initial Complaint
07/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
J & B Asphalt pros completed our asphalt in March 2023 costing $9,000. The guaranteed the work for one year. A couple of weeks after completing the job we saw cracking in the asphalt. We contacted them and told us someone will be by, it is now July we have tried calling and emailing numerous of times and no one has been by to fix the problem. We contacted another asphalt company in hopes they can fix the problem and they can’t. The job was so poorly done that it will have to be completed all over again. We just want the areas fixed.Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In October of 2022 we had this company come and remove some tree stumps and do asphalt on our property. We were promised by John that they would come get the stumps they left behind and also fix the dirt area where the employees dug large holes with the skid steer. Our land was flat and smooth before this job and this company caused 1500$ worth of damage to our property, on April 10th 2023 the owner agreed through ******** messenger to pay southeast land clearing to come and remove the 3 stumps and repair the damaged property and grading work so our property would drain once again. Well to this day the owner of this company still hasn’t paid the 1500$ tab for the removal and repairs so we were left with this bill! My wife and I ended up paying this once the work that John from J&B agreed to pay for and seeing how we are the home owners we got stuck with the bill. We paid 12 thousand dollars for the work to be done correctly and now we are out another 1500$ to repair the damages this company caused! We just want our money back. Also the asphalt that was laid came with a 2year warranty written on the receipt but the asphalt is already cracking and coming apart after less than a year! We want our 1500$ we paid to repair our property due to the damage and the full 12k price we paid for the asphalt that we now need have removed and done correctly!!!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.