![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAce Plumbing and Drain
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Ace plumbing come out on a Wednesday because our tub was backing up. They came out tried to snake the drain without putting a camera in first. They got their snakes stuck and left. They did not come back until the following Thursday to try and remove their snake they got stuck. However the guy come back out automatically said that the pipe was collapsed that there was no way to remove the snake. Then the owner of the company come out and said oh let's just move the whole bathroom location. In which he quoted me at 11,000. In which I could never afford to do so. I called another plumber out he was able to remove their snake and determined that my pipe was not collapsed. That the pipe PVC pipe had separated or just come a loose due to them using the wrong snake head to clean the pipe out with. Ace plumbing left us not being able to use the restroom or take a shower for weeks with their snakes suck in our drain. Reaching out to the owner he did nothing as well. The owner stated that they should have to pay for their snake being removed from another plumber because we did not sign a waiver and Ace plumbing knew it was a faulty pipe cuz we made them very aware of it. I continued to reach out to the owner and he was very rude and not willing to help. He said there was nothing more he could do for us.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.