Business ProfileforPinch-A-Penny

Pinch a Penny installed my pool liner in April 2021 and provided me with a 2 year warranty. The owners continue to refer me to their employee, Robert. I've dealt with Robert in the past about our pool issues and he has come back to our property at least twice since installation to tuck back in the liner. It immediately started sagging approximately 4 months after this company installed the new liner. The part that tucks in is not very lengthy so I can see why it's not staying in place. Not sure if that is a manufacturing defect or if they are all very short. However, there is also a manufacturing extended warranty as the product as well. My conversation with Robert to rectify the issues did not go well. He was very defensive when he returned my call and said, "I cannot keep coming back to your house to fix your liner. If you want it to stay in place then you need to pay $250.00 and purchase linerlock." I told him if that was something that needed to be installed then that should have been discussed with me upon receiving my quote and invoice back in April 2021. Robert said he was 6 months out in service calls so it will take some time before he could get to me. I mentioned the liner warranty and he said that you all do not cover the coping. My response was as a homeowner I'm not sure what coping is but yet again should have also been discussed prior to removing my liner or installing a new one. Robert continued to raise his tone with me and talk over me. Robert was being very unprofessional and rude while representing this company. I've had casual conversations with others in the community have used this business in the past. They have also dealt with Robert and are not satisfied with his results. All I would like is for this company to correct my liner from sagging in 6 places and would like it to stay in place for at least 2 years.