ComplaintsforCentury 21 AmeriSouth Realty
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Complaint Details
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Initial Complaint
04/01/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I, a 40 year old woman, live with and take care of my elderly mother. She was orderd to sell her house and give her ex husband half. My mom signed the contract with century 21 after being promised that she would not be left homeless and that would find us a house to purchase before selling the one we are in. They pressured her to list the house 20,000 lower than market value and pressured her to sign multiple contracts they admitted to not reading, the broker called and said he knew all about her divorce and was in contact with her exes lawyer qns laughed at my mom repeatedly. They refused to show us even 1 house to purchase and when mom attempted to pay the 500 cancelation fee on the contract they refused to accept and called my moms exes lawyer who filed a motion to hold her in contempt for trying to switch realtors/brokers to Keller Williams who had been showing us houses to buy. When she asked her realtor where she was going to live if she signed the contract he called 50 times to pressure her into signing he said hopefully you will find something.Business response
04/29/2022
Business Response /* (1000, 5, 2022/04/15) */ Contact Name and Title: *** Gullahorn Contact Email: www.dangullahorn.com Our response: The seller contacted us about potentially listing her home for sale. After several months and after interviewing multiple agents CENTURY 21 AmeriSouth Realty was hired to list the property. We were told on our first visit that the property was being sold as part of her divorce and that the judge determined the fair market value of the property was $150,000. This was the price we initially agreed to list the home at. The seller later decided she wanted to list at $179,900. It was explained to the seller that this price was at the very top of the market comparables and that homes selling at that price had been updated / remodeled, this one had not. After signing the listing agreement at $179,900 we were informed that she wanted to increase the price another $10,000. When it was explained that since her home had received no cosmetic updates, had a 17-year-old roof, an old HVAC, old water heater and a non-functional pool with a ripped liner our professional opinion was that we didn't feel that her home would appraise at that value. She stated she agreed with us, so we left the price where it was. When we began scheduling showings we were immediately met with resistance. We were informed there could be no showings on the weekends (which is the most popular time to show homes) and that the only time during the week that it could be shown was between the hours of 8am and 12pm. Those times were further reduced to 9am -11am after the first week of showing. Because of how restricted the times were, we were forced to decline as many showings as we were able to approve. If we had been able to accommodate more showings, we would have increased the properties exposure and undoubtedly receive more offers than we did. Despite the hour restrictions we still received multiple viable offers on the property that were at or above asking price that would allow the seller to remain in her home 60 days after closing. This was to ensure she had the funds to move and ample time to find a new home. At no point were we asked to show the seller homes to buy as she was working with another brokerage/agent for that. Despite the obstacles that the seller put in our way (wanting to overprice the home, limiting showings days, limiting showing times, requesting that she be able to stay in the home after the sale, etc.) we were able to bring her multiple offers that met her needs. After the first contract fell through (because of deficiencies found during the inspection) the seller refused to accept any other offers presented to her. We felt that the seller was working against us the whole time and only trying to maximize her time in the home. The seller had no desire to sell her home. She had been in it since 1989 and was being forced to sell it as a result of the divorce decree. The whole issue became evident to her ex-husband's attorney as well, so apparently a motion to hold the seller in contempt of court was filed. Century 21 AmeriSouth Realty made diligent and continued efforts to sell the home in accordance with the listing agreement. The seller agreed to compensate Century 21 for procuring a buyer who is "ready, willing and able to purchase the property" and we did that more than once. The listing agreements reads that if the "Seller refuses or fails to sign an offer at the price and terms stated in the agreement" that she is still obligated to pay a commission and we intend to enforce this and therefore will not be relinquishing the listing to another brokerage. There are numerous other inaccuracies in the complaint, however we have chosen to respond directly to the biggest issue which is the SELLERS complete lack of cooperation with the sale and the multiple contact breaches by the SELLER.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 2:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.