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Review from Mike L
1 star10/28/2023
Ace Kahn was our Realtor for my home in Pensacola, FL, our house sold in June 2023. He tried to get me to take any offer that he had; i.e.; replace the Natural Gas water heater & then take a contingency on the other Person's House being sold! This was a bad deal I needed to sell my House ASAP! After that he just ignored US. However, we did sell the house with no continency and no new water heater! He did little to nothing to help it was always his Assistances who helped with the majority of everything. So I just wanted every one to know that He is anything but an Ideal Agent. I did call Ideal Agent to let them know of my opinion of the real estate agent, I don't believe he works with them anymore.
Keller Williams Realty Response
10/31/2023
Dear ****, We appreciate you taking the time to share your feedback regarding your experience with Ace Kahn as your Realtor. We take all feedback seriously and use it as an opportunity for improvement. We are truly sorry to hear about the challenges you faced during the process of selling your home. It is never our intention for any of our clients to feel pressured or uncomfortable with the terms of a sale. Your concerns regarding the suggested changes and contingencies have been duly noted, and we apologize for any inconvenience this may have caused. We are pleased to hear that you were ultimately able to sell your house without the additional contingencies and without replacing the water heater. It's important to us that our clients are satisfied with the outcome of their transactions. We sincerely regret any instance where you felt ignored or that the level of support provided by Mr. Kahn or his team fell short of your expectations. Your feedback regarding the involvement of Mr. Kahn's assistants has been duly noted, and we will address this matter with the appropriate parties. Once again, we apologize for any inconvenience you experienced, and we thank you for bringing this matter to our attention. Should you have any further questions or concerns, please do not hesitate to reach out to us. Sincerely, KW Realty Gulf Coast
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