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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Roof Install April 2024 I paid $16,044.52 for a brand new roof for my home in Orlando Florida. The roofing company had an incident while onsite putting my roof up. The broke a pipe FROM the roof, which busted through the ceiling of my first floor bathroom. The roofing company stated they fixed the pipe, but they did not. They pushed the broken pipe back up in the ceiling and patched the hole closed. This pipe was attached to my second floor's bathroom TUB. The broken pipe has cause category 3 water damage to both my bathrooms and renovation will be required. I have had to file a claim with my insurance company to get this resolved and reached out to the MySafeFlorida Program for assistance with next steps for this concern. I have also been told, just today- June 24th, that the roof is lifting on the sides :(Business response
07/26/2024
Thank you for bringing these concerns to our attention. Since receiving the initial complaint, we have reached out to both Brandi and her insurance company to help rectify these issues accordingly. We are actively working on a solution and are committed to resolving this matter to your satisfaction and appreciate your patience as we work through this process. Please feel free to contact us directly if you have any further questions or need additional assistance.Customer response
07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21896115, and find that this STATEMENT TO HELP WITH resolution is satisfactory to me.
Sincerely,
Brandi ******Initial Complaint
12/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Part of the fascia is still damaged. We have tried to contact the company numerous times in order for them to repair the issues.Business response
01/03/2022
Business Response /* (1000, 5, 2021/12/10) */ Contact Name and Title: Brian Ward - President Contact Phone: 8503044620 Contact Email: [email protected] Hello, Our staff was made aware of the referenced fascia metal and we indicated that there was no fascia metal included within our contract, on the estimate or, within our written scope of work. While we never had any obligation to do so, our production manager agreed to take care of it, at no charge, but requested a bit of patience as we continue to work through the Hurricane Sally backlog. I spoke to the production manager this morning and asked that we aim to have this completed within a week. Considering that we have offered to perform the requested work at no charge and that the requested work was not part of our contract or scope of work, I would respectfully request that you withdraw your complaint. Thank you,
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Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.