Business ProfileforThe Solar Guys, Inc. DBA Compass Solar Energy

I contacted the original installer, Compass Solar, to repair my warrantied solar panels at the end of May 2023. A tech came out and worked on the panels and told me that only 13 of 29 panels were working and that he would be back with some parts. The tech then came out with his boss and they worked on the panels for 3 hours and told me they had to get more parts and that they would be back. They informed me that they disconnected the 13 panels that were working because of some problem. They said they would return. 2 weeks went by and on July 14th Matt said he had it scheduled for Wed. the 19th. On the 19th he said he had to let go of his tech and said he should be able to get out in a couple of weeks. On Aug.8th he said he was still the only tech and that maybe I should try to find someone else. in the meantime they have sent me a bill for $1550.00. My biggest bill even with only 13 panels working was $130.00 and since they dismantled my system my bills have been $400.00 for a partial month, then $602.00 and then $598.00. I have tried to find someone else but haven't had any luck because this was warranty work and no one else wants to touch it. I even offered to pay the $1550.00 plus $500.00 more when they showed up in my driveway but they have ignored every plea.