284 Customer Reviews
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Review from Michael O
1 star07/30/2024
I need to have solar panels removed for a new roof. The company does not respond to calls and messages. This solar was installed after the big storm Sept 28 2022, The damage was so severe to the roof, the panels have not have been installed in the first place. Even the permit was pulled j7st a few days after the storm. I really need these panels removed and don't want them reinstalled. I've been calling every day for a couple wks and not getting anywhere with this company. Roof needs do8ng ASAP. Roofer just waiting to remove solar panels.Review from Joseph G
1 star07/23/2024
If you are considering purchasing solar with Meraki who is now Freedom - STOP!!!!! Please reconsider. We purchased panels with Meraki and currently need to have them removed and reinstalled for roof replacement. I have made MULTIPLE calls, different quotes, random invoices, requested to speak to a human being and always told they are in meetings and will have them return your call. I has been 2 weeks and I still have not received a return call. I cannot get my roof repaired until I can speak to someone at Meraki/Freedom to get issue resolved!!! Meraki has gotten their money and now I mean NOTHING to them especially now that they are Freedom!!!Review from Darin W
1 star07/16/2024
We have had nothing but issues from Meraki from being lied to about the tax rebate/refund to being sold a system that does not cover the entire electricity bill and then two years later Meraki coming back wanting to selling us more to cover the electricity bill. Not to mention the reliability of the current system going down constantly with various problems from the communication of the cellular device to the connection of the inverter and its production or a few panels here and there. Also we had to pay almost twice as much as some of our neighbors for almost the same size system as our neighbors just in different installed years. Never going to recommend them as their sales representatives lie to get sales.Review from Teyana G
1 star07/15/2024
Horrible company!!!! We have been dealing with them since March. The whole process was very sketchy. And now we are paying for both a huge PNM bill plus a huge solar bill!! No one contacts us back what so ever. DO NOT GO WITH MERAKI. very unprofessional ppl to work with. Funny thing is before it was installed, several different people were calling me back to back trying to schedule me!Review from Stephen R
1 star07/12/2024
Im very disappointed because once again our solar isn't working. I feel we shouldn't have this many issues. I noticed my bill for FPL which made me look and found out our solar wasn't producing. I called meraki and they said they showed and alert on June 2nd and nothing was ever done. Don't sell product if you don't stand behind it. I should have been contacted about it so it gets fixed. I'm starting to regret going with meraki.Review from Kathy D
1 star07/10/2024
2nd year after installed…Once installed Meraki customer service is nonexistent. We found our inverter was defective by a box being delivered. We’ve been trying to find out more information with no response. We called the number on the box which was only a recording saying we know your system is down. When you call the company’s phone number you get a recording claiming that someone will be with you. I was placed on hold three days in a row over an hour each time when I attempted a phone call. Their online website contact request does not work either. This is very frustrating and not at all how our salesman claimed their service would work. Not only is our monthly electric bill higher than we were lead to believe it would be, we now have a system that isn’t functioningReview from Barbara S
4 stars07/08/2024
I've had my solar panels since November 2022. They seem to be generating as much power as I typically am using - I have had to pay Florida Public a bit in the winter. And there is still a connection fee and local fees just to be part of the grid. But on the whole I'm pleased to generate most of my electricity and my payment to the finance company is about what I had been paying for electric in 2022. I imagine that would continue to go up. I have been using the tax credit and that's been the real savings. Could the guys be better at explaining the difference between a rebate and a tax credit? Probably but it's buyer beware right? I'd be interested in hearing how durable people's panels are. Mine are churning out the watts so far. Fingers crossed!
Meraki Installers, LLC Response
07/19/2024
We are happy to hear you are pleased with your solar. We sincerely appreciate you taking the time to leave us valuable feedback.Review from James S
5 stars06/27/2024
I couldn't be more happy with Meraki solar panels. They work beyond my expectations! Looking forward to possibly getting roof work in the future. Thank you Noah for your consultation/knowledge.Meraki Installers, LLC Response
07/19/2024
Thank you for this awesome review! We are thrilled to hear that your panels are working beyond your expectations. Give us a call when you are ready for your roof work!Review from Derek D
5 stars06/22/2024
Vince a great man a good communicator Meraki is a great companyMeraki Installers, LLC Response
07/19/2024
Thank you for your review, Derek! We’re glad that you had a great experience with us!
Review from Charles C
1 star06/21/2024
Customer service poor. Do not return phone calls. Very disappointed. Go with another company.Meraki Installers, LLC Response
07/19/2024
We're sorry to hear you had a disappointing experience, but we really appreciate you bringing this to our attention.
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