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ComplaintsforFive Star Custom Tile
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Complaint Details
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Initial Complaint
11/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
we were recommended to Five Star by ProSource for tile work on our new build. They were very sweet in the beginning, but then in the end did not do quality work on the details and completely screwed up our master shower, cut tile incorrectly, not straight or clean cuts on stairs, trim and caulk very sloppy. We had to buy a lot more tile than was originally estimated and they wasted a lot - we don't think they have ever done this large format tile work before. Lots of areas where the grout was not put in or there are holes. ProSource and other tile professionals have come in and looked at the work and were very surprise at its poor quality. Vagner from Five Star did not help at all, he just wanted to get out. He offered no solutions to make us happy and did not finish the work - they took so long to complete. We held money back from what they didn't do and now we have to pay double to have it redone correctly. The bigger issue is that they cut the tile and mixed the grout directly on the balconies on the side of our house and let all the grout and tile debre harden and dripped under the decks and all the way down the side of our house. It has now hardened and we can't get it off. It is going to cost us $3000 to repaint the sides of both areas and under the balconies. We want them to pay for this. We reached out and they have not responded at all. They need to take care of their mess!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.