Business ProfileforDHI Title of Florida

If I could give a zero or a negative star, I would for this review. I received ZERO (O) responses and communication from both DHI Title and the Escrow Officer (Sophie Denise Sumner) throughout this home purchase transaction. From the time that the purchase Contract was signed to the time that the purchase was closed, the Escrow Officer never contacted me for anything and everything. She did not bother to ask how I would like to set up the mobile notary service or to provide closing document in advance for me to review. On the day of closing, I did not even know that I was supposed to close on that day because the Escrow Officer never contacted me to give me a heads up or inform me of the transaction. However, the only two times that she ever responded was 1. switched the lender and 2. provided me the "Wiring Instruction" immediately after I requested the info, and ZERO communication after that. Really???? I was very frustrated and disappointed in how I was treated as a Customer. I felt like DHI Title and the Escrow Officer did not value me as a Customer, but yet they still wanted my business. The work ethic that the Escrow Officer portrayed throughout this purchase transaction was lacking professionalism and poor customer service representation skills. She failed miserably in her communication skill with her Customer. I have never experienced such a horrible Customer Service as I did with this company as a whole, and the Escrow Officer specifically, in my home purchase experiences in the past. No apologies, no follow-up after closing, NO COMMUNICATION WHATSOEVER. I hope you will take my feedback and retrain your staffs to be on top of every single transaction, treat and respect the Customers, make the Customers feel important and value, and PLEASE PLEASE DO COMMUNICATE WITH THEIR CUSTOMERS regardless of small matters or big matters, it will make a lot of difference, if you still want to do business with your Customers.