Complaintsfor9th Avenue Auto
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a 2016 Mazda CX-5 on May 18th of 2022 with 112,755. On May 29, 2022, I took the vehicle to be maintenanced and ended up having to replace the brakes and rotors, oil changed, and have the fluids changed. On June 06, 2022, I took the vehicle to Mazda in FWB due to the engine overheating. After the inspection it needed brake fluid changed, transmission fluid changed, spark plugs, A/C evac, and recharge, and found t-stat to be stuck closed part way. I've had to replace the thermostat, water pump, and temp sensor, amongst other ridiculous things. I had to do an engine flush even though I was very meticulous with maintenance since I got it. Now I am having to replace the engine and I don't even know if the warranty company will approve the work. I am requesting that 9th Avenue Automotive make this right. I have service receipts from every visit I have had to make at the dealership and service shops and can provide if necessary.Customer response
02/21/2023
I have attached the warranty and gap insurance coverage.
I am asking that 9th Avenue Auto pay for the replacement of the engine and all fees incurred at Mack's Repair Shop (who currently has my vehicle) and I am asking that they pay for a rental car since I am not able to go to work or go to my oncology appointments. This has really caused a lot of issues and could have been avoided if they had did an inspection of the vehicle before selling it.
Thank you so much for your time and attention to this matter.
Customer response
02/22/2023
I spoke with Mack's Auto Repair and they said after going back and forth with Superior Protection, they are not going to cover repairs. They said that the previous owner did not maintain the vehicle according to Mazda standards thus causing damage to the engine. Therefore, the repair will not be covered.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.