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ComplaintsforDigiPro Media, LLC
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Complaint Details
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Initial Complaint
12/26/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have an account with Digipro. We haven't used their services in over a year. We have called, emailed numerous times to cancel this account. We are still charged on our credit card even though we have requested to stop.Business response
02/16/2022
Business Response /* (1000, 11, 2022/02/01) */ Hi there, this is Jamie Walker with DigiPro. We are working with the client to resolve this directly. The correspondence that they were sending requesting the closure of their account were being sent to email addresses that were with the previous ownership and other correspondence was being submitted to an email address that was no longer active. That is the reason that we did not receive the request to close the account. Once we received your notification we reached out immediately to resolve the issue. We have already processed 4 months of refunds electronically.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.