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National Imaging Specialists has 1 locations, listed below.

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    Business ProfileforNational Imaging Specialists

    Diagnostic Testing

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6600 66th St N Ste B, Pinellas Park, FL 33781
    BBB File Opened:
    10/3/2022

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    10/03/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I contacted this company about scheduling an MRI wanted by my doctor. I gave them my insurance information and scheduled the appointment. I asked the receptionist on the phone if they took my insurance and if they were also a participant of Healthcare Blue book which is a program within Pinellas County Schools that lists providers that offer additional discounts on certain tests. I confirmed with Bluebook Providers the discounted "fair"price for an MRI was $50. The receptionist said she had to ask her office manager and billing as she was new. I was put on hold for about 20minutes. She then came back to say yes, the price would be $50.00 for the test and I would need to pay at the time of the appointment. I asked if I needed to provide any additional paperwork and she said no, just bring the script and payment of $50.00.. I confirmed again on the day of appointment as I was paying the $50.00 that this was all I owe as you could definitely tell she was new because she also had my appointment time wrong and ended up waiting an additional hour. Why at the time of appointment would I only pay $50 and not $250 if their policy is payment in full prior to the test? I got the bill and called as there was a mistake that I was now being billed an additional $200. The office manager apologized and said the receptionist was confused and they were taking care of it. Again the receptionist said all was approved with both the manager and billing. When I made the payment at the desk with the other receptionist he turned to her and said this is $50 and she replied yes. This has been authorized and collected by my payment on 6/9/2022. I have also reported this to Aetna and **************** office that wrote the script so they can let future patients know the fraud that is taking place. Quoting a price, collecting payment and then sending a bill collecting more money. I had several providers to choose from and would have cancelled if the price was $250. Documentation provided.
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    Customer Reviews

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