Business ProfileforKane's Furniture

Dear ***************************, CEO Customer Contact ********************************************* has been known as one of the best furniture stores around for years. And its important to state the quality which is why we purchased our leather *************** set with a lifetime warranty. Our furniture was purchased about 15 years ago and has held up well. Unfortunately, we contacted our local store where it was purchased to have the padding and arms restored. I was told that I would have to be responsible to pay. I understood as this was not on warranty. When I requested that a service person come out and inspect, he wrote up the issue being mechanical. All mechanics work with no issues which I disputed and complained because each employee prior to even seeing the furniture stated the same. We drove to the store and I spoke with a Manager (*****), and was told the furniture basically had its shelf life and there was nothing he could do. I explained that there was a lifetime warranty and asked for a percentage off purchasing something new and/or a military discount? ***** stated no and was very helpful in showing several sets I was interested in. Unfortunately, I wasnt pleased and Im writing requesting for a 25% off the purchase price of something else as stated in the warranty for purchases older than 10 years. Im very pleased with ****** Furniture and its Staff, and we would love to have something thats affordable. Thank you. *****************************