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            Business ProfilePrestige Spa Covers

            Hot Tub Parts

            Contact Information

            2875 McI Dr N

            Pinellas Park, FL 33782-6105

            Get Directions
            Visit Website
            (727) 576-8600

            Customer Reviews

            2.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            2875 McI Dr N, Pinellas Park, FL 33782-6105
            BBB File Opened:
            5/3/1993
            Years in Business:
            32
            Business Started:
            1/1/1992
            Business Incorporated:
            4/11/1989
            Type of Entity:
            Corporation
            Alternate Business Name
            • Prestige Spas, Inc.
            Business Management
            • Mr. Wesley J. "Jim" Wiley, President
            Contact Information

            Principal

            • Mr. Wesley J. "Jim" Wiley, President

            Customer Contact

            • Mrs. Kelli Clarke, Customer Service Manager
            • Mr. Wesley J. "Jim" Wiley, President
            Additional Contact Information

            Fax Numbers

            • (727) 576-5050
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/09/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            Hot tub cover purchased with hot tub as part of package from distributor. Within a year of use, cover ripped at the seam ( clearly manufacturing defect). I contacted the store, who collected information on the problem. Eventually I was put in touch with Predtige ***************** to resolve warranty issue. After several weeks of dicking me around, offering to replace foam inserts ( not the problem) then telling me they would replace everything, waiting until 1 year warranty period was up then I get another email saying that since the cover is now out of warranty they will not replace anything. .
            Read More
            Read 6 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Neil W

            08/24/2023

            I purchase a new hot tub cover in November 2022. This month I noticed sagging in one corner. On inspection the foam insert had deteriorated however the remaining 3 inserts were fine. Therefore, there must be a material defect and should be replaced under their 5 year warranty. I contacted the company and sent them photos and description of the issue. Their response was "Take out the affected foam insert and flip it over" I stated that there must be an issue of why the foam failed and as a company they should be concerned that their product is faulty. Their response was they can supply inserts for $25 plus $104.61 shipping!I highlighted that if this is their idea of covering their product with 5-year warranty then it's not worth the paper it's written on. Why didn't they go for a 50-year warranty as it doesn't really matter if they will not warranty their product.
            Read 2 More Customer Reviews

            Local BBB

            BBB of West Florida

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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