Business ProfileforPinellas Internal Medicine Associates

I have been a patient here for years. In September of 2021 I had a heart attack. In and out of hospital 4 times since then. In January of 2022 I had heart surgery. I was in need of medication refills and left a few voicemails atop portal messages. Never received a reply but one via just recently via portal asking me to verify my address. I did so and asked again, what about my medications? No reply. I then called the office and s/w Crystal who was very nice. She took my message and within a few minutes I received a call from Kali, the nurse. She advised me that I have been discharged due to no show appts. I never no show an appt, however she did not care to listen to my side or explanation. She reported a discharge letter was sent back in November, but returned. So, no one picks up the phone to advise? Another letter was not sent out? Just assume all is well and wait until the patient has heart surgery and calls in herself for medication refills she has been asking for for over a month? Talking to me so rudely. One of the No show I was in hospital, and called. The doctor even saw me in the hospital. 2nd I was at surgeon office and called to advise he was running over. They rescheduled the appt. For that appt I called in and left a VM to cancel, as i was sick. The front office staff did not report it properly. I have NEVER been made to feel so horrible as I have by this office. I do not recommend this office. Poor patient treatment and sour communications. Someone should of called and advised me of being discharged when the letter was returned. Now here I am struggling to find a new doctor in midst of heart surgery with an additional surgery upcoming. Someone should have called or resent the letter. Their mistake.