ComplaintsforCrown Honda

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We Took our 2015 Honda accord to fix a problem with the vehicle leaking fluid, and a burning smell coming from the vehicle in December 2023. Crown Honda stated that it was a cracked manifold, and that the part had to be ordered. Crown first stated that the part would come in on April 21, 2024. To this date Crown still says that the part has not come in yet. We had this very same problem in December 2021, when we took it to the vehicle into crown to repair it, They claimed that they fixed the problem then, and named it something else. They did not fix the problem because oil and a burnt smell was leaking out of the car, and onto my garage floor. Now we seem to be stuck with same problem the oil leaking on my garage floor. Out of all the issues we have had with this problem, this one is the most disturbing. Our vehicle had one year left on a 10 year warranty we purchased when I bought the vehicle. While we are waiting on the part to come in our warranty is declining and ends in January 2025, they should still fix the vehicle without any cost to us, since we started this process a year ago. I want Crown to pay me to have my garage floor clean of the oil spot, that i may not be able to get it up, I also want them to put a priority on reparing my vehicle. Crown Honda point of contact is ******* the Service Manager, phone number ************

  Business response

  05/09/2024

  I have spoken to ****** and his wife on multiple occasions about the status of the back-ordered part for his 2015 Honda.  I spoke to ****** himself after receiving this complaint.  I explained how we have done everything in our power to get the part, but it the *** from Honda of America has changed several times.  We even contacted the one dealership in the ** that showed 1 in stock (in *************, **.). They would not release the part, as they had a guest who had been waiting even longer for the part. 
  I explained the process of fixing oil leaks (starting with the top most leak, clean, and reinspect) and the guest acknowledged that was the best method, and that was what we had done on his Accord.  I explained how we felt bad that we could not fix his vehicle,but without the needed part, we were stuck.  I reminded the guest of the major supply issues worldwide and we are no exception to that. 
  I reminded the guest that while we sell and service their vehicles, and represent them in every way possible, ultimately,we are not the manufacturer nor the supplier.  The guest understood, and reminded me he was a ********** tech back-in-the-day.
  While discussing the issue with the guest, I put him on hold to check the latest update from Honda, and was informed the newest *** was next week.  I left it with the guest that I would contact him next week with any further updates.  I assured the guest that the repairs on his vehicle of utmost priority for us. 
  The guest agreed and was not aware that we had reached out to another dealer to get the part and thanked us for what we are trying to accomplish for him.

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am deeply disappointed with the service I received from Crown Honda during a routine maintenance visit in November 2023. Despite entrusting them with my vehicle, they made a critical error by overfilling the transmission fluid, which resulted in significant complications and financial loss.The day after the service, while on a road trip, I encountered a warning light indicating high transmission temperature merely an hour into my journey. Despite my attempts to contact Crown Honda for assistance, including reaching out to the service manager, I received no response. Forced to seek help at a service station, I was informed of the dealership's mistake the transmission fluid was overflowing.I finally heard back from Crown Honda on Friday (2 days after the incident, 3 days after the transmission fluid error), they offered no support or solution. Instead, I had to seek assistance from an automotive service center, incurring an additional $400 to rectify Crown Honda's error.Despite providing documentation from the mechanic that completed the repairs and texts from their technician admitting fault, Crown Honda has refused to acknowledge their mistake or offer a refund. I have escalated the matter with ***** but as of March 2024, the issue remains unresolved.My next course of action will be to share my experience on social media platforms to caution fellow car owners against trusting Crown Honda with their vehicles. All I wanted was to be reimbursed for the costs incurred due to their negligence, but their lack of accountability is unacceptable.I urge others to think twice before patronizing Crown Honda, as their sloppy workmanship could result in significant damage and financial loss.

  Business response

  03/20/2024

  Thank you for the opportunity to respond to Ms. ******** concern.
  
  We have tried multiple times to contact ****************** and left messages for her to contact us to resolve her concern.  To date, we have not received a return call. 
  
  We will continue to call ****************** to communicate our resolution.
  
  
  Kind regards,
  
  ****************************
  General Manager
  Crown Honda

• Initial Complaint

  06/01/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Continue to have problems with used vehicle I purchased from Crown Honda.

  Business response

  06/10/2023

  BBB,
   Crown Honda contacted the Price's the day after we got your complaint. ************** had not brought his car back to our shop to get repairs. After contacting him, he brought the car into **.
  Our Used car mechanic shop found the problem. We have corrected the problem and the engine is not spreading belts anymore. ************** is picking up his car today 6/8/23. They will be happy with the performance anymore. I have attached the repair order of the work that we did. Thank you and if you need any more information contact me
  
  *****************************
  General Manager
  Crown Honda
  

  Customer response

  06/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  *********,
  
  *********************

• Initial Complaint

  12/08/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On or around October 28th I went and looked at a Toyota RAV4 that I had wanted, I told the man selling me the car I did not want it because the rust on the tires, he told me it was all powder because it had not been driven.. makes no sense, but I went forward with the purchase because I really needed a new car. Less than a week later I notice the breaks were making a weird rubbing noise when I was pulling out, I called them and they told me it is normal for the breaks to sound like that in the morning. I told them the issue is reoccurring not just in the morning, the car was driving weird as if the card did not have the wheel aligned as well as the tire pressure light had come on. They made and appointment for me to get it checked out. When I got there they told me the car had come from another dealership so they did not have any maintenance history for it. She told me I would have to pay for the oil change and that the breaks were at like a 2 and they do not change them until they are at a 1.5. She then told me the next time I come in for a oil change I would most likely have to pay to get these things done to the car. I told her, well if I just got this car less than 30 days ago and you see the issue why not fix it. She then told me that it was not up to her. She then expressed how the oil in the card was "dirty", but instead of replacing the oil and doing a full change, she told me she was going to top it off. They put break fluid and told me that should help with the noise of the breaks, it did not. & less than a week after the air pressure light came back on, I took my car back and she told me the reason it was on is because there is a nail in the tire. It is very hard to believe that was not always the issue. She then told me I need to replace the front breaks on my car, change the tire, get a wheel alignment and rotate the tires as well. I do not feel as if I should be responsible to fix this many issue with a car I have had less than 60 days.

  Business response

  12/21/2021

  Consumer Response /* (2000, 11, 2021/12/20) */ It has been full resolved. They contacted me directly and resolved it thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩