ComplaintsforImmanuel Construction LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
on April 7th, 2022 My Mother hired *********************** Contractor DBA Immanuel Construction license number ********** ( please note on his emails he states his license is ******** To do remodel on her kitchen, floors and some other areas. The job was completed approx. May 9th, 2022. My Mother made multiple attempts to contact ***************** about her floors by leaving phone messages. On May 2nd she sent a text to him letting him know that the wood floors he installed and were paid to do so were warped and buckling. ***************** to date has no bothered to come see the floors. He made one offer and that was for My Mother to buy all new flooring and pay him AGAIN and he would have them installed. Our problem is that the floors are in this condition because the employee he hired to lay the floors and told us was experienced did not do the job correctly. The boxes had directions in them that all the flooring had to have a liner installed when being done on concrete. They did not follow these instructions and at no time asked that we purchase this. They are supposed to be experienced and Contractors are responsible for who they hire. My Mother is a SR ******* and this is a very dangerous situation for her with the floors being uneven. Also, she paid **************** a total of $33372 for the work he did. It should not be her responsibility to have to pay again due to sub par installation by his Employee. On behalf of my Mother I have requested him to replace this. He stated his insurance won't pay because My Mother bought the flooring. This does not seem accurate. Please note that he told my Mother to go pick out her flooring and purchase and he would install for an additional cost of which is included in the total she paid him. The original estimate was $25697. I tried to get this handled in a professional way with all opportunity given to him to make this right. Of which he has not done. We would like him to pay to replace the flooring and pay for labor.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.