Restaurant Supplies
Sleeve SupplyInformation and Alerts
Alert Details
This business has 1 alert.
Alert
BBB files indicate that this business has a pattern of complaints concerning delivery issues; specifically, customers filing complaints are alleging delayed delivery of orders places online.
In December
2023, BBB submitted a written request to the company encouraging them to
address the pattern of complaints.
The
business responded with the following:
“We are not
experiencing any issues with delays in customer orders. Like any company, we are not perfect and it's
possible that a mistake can occasionally occur but that is by no means the
norm. If an order ever is delayed it is
most frequently due to us either waiting for a customer to submit artwork for a
custom product or waiting for a customer to approve a proof that was sent.”
“The sole cause of the increase is the
fact that our BBB listing is displayed far more prominently than any other
business. If customers choose to submit a claim with the BBB prior to
attempting to contact our support team, there is nothing we can do to stop it.”
“There isn't a whole
lot we can do to eliminate the complaints because as mentioned above, many are
not "complaints" they are routine inquiries about order status.
Our customer support team continues to be available to respond to all
customer inquiries every day and we try to make information regarding product
lead time, etc. as clear as possible on our website.”
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