Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2012 ***** 3 from Byrider back in June 2024 and initially, I was happy with my purchase until a few days later I started to have issues with it. Being that I barely had the vehicle for a week or so, but this turned out to be an ongoing thing. I missed whole days of work unpaid and still made all my car payments on time. Although frustrating, I made the trek from ********* to Pinellas County each time. I missed one appointment window but got the vehicle to the quickly. This last visit was very unpleasant. I was fed up with the car and the excuses. I decided to return the car to them on 10/31/2024. On this day, I had yet another visit in the short span I have had this vehicle. On this visit, I had the following reoccurring issues and maintenance requests: ****** change. The car not starting after putting gas in it(they replaced a sensor on a prior visit). Breaks going out partially. Check engine light. New problems that I made them aware of: ***************** steering fluid. Problems they resolved: Replacement starter(warranty covered, no deduction charge), deflating tire(not part of the warranty but they fixed it in good faith) ** all of this, although I expressed my frustration, and had missed only one appointment window, I still gave them chances to resolve these problems. The straw that broke the camel's back was I was accused of ******* them on past visits. I was told it was because of me that the technicians did not have enough time to fix the problems and my unwillingness to leave the vehicle with them for more than one day. Mind you, on each visit, this same person handed me the keys to the vehicle and paperwork on what was resolved. Never was there a mention of this and I was surprised at this attempted gaslighting and lies being spewed towards me when I was nothing but accommodating even though I was getting the short end of the stick and vehicle that is barely 6 months in my possession having all of these problems. No more of my money again.

  Business Response

  Date: 11/08/2024

  In the case of Mr. ***** ********** complaint number ********, we have investigated the matter with the full cooperation of the franchise-owned Byrider.  Mr. ********* filed a complaint regarding mechanical issues he has experienced since purchase.
  

  Mr. ********* purchased a 2012 ***** 3 on June 8, 2024 from the franchise-owned Byrider location on **************************************************** ********  The vehicle is covered by a 36-month, ****** mile limited warranty, whichever occurs first.  
  

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  

  Service records indicate Mr. ********** vehicle was in service a total of 5  times since purchase.  Mr. ********** warranty covered $167.13 (starter).  Byrider covered $1094.22 (tire replacement, purge valve, EGR valve, canister vent valve, sensors).  Mr. ********** total out of pocket expense was $53.50 (warranty deductible).
  

  On October 31, 2024 during Mr. *********** most recent service visit, he brought the vehicle in for a steering rack.  Byrider found the steering rack leaking and in need of replacement.  This is a job that requires approximately 3-5 hours to complete; therefore, Mr. ********* was asked to leave the vehicle overnight.  Mr. ********* expressed his frustration and the sales manager came back to speak with him.  Mr. ********* asked to be put into another vehicle.  The sales manager spoke to upper management and determined that this could not happen since the vehicle was able to be fixed.  At that point, Mr. ********* decided to voluntarily surrender the vehicle.   
  

  At all times, Byrider has honored the limited warranty and made good faith efforts to resolve Mr. ********** mechanical issues.  The costs of all repairs eligible for coverage have been covered by the vehicles limited warranty and in a gesture of goodwill, the cost of repairs not eligible for coverage were covered by Byrider.  
  

  Byrider apologizes for any inconvenience the repairs may have caused Mr. ********** but they cannot adhere to his request to be released from his contractual obligations or refund any money paid.

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22503797
  
  I am rejecting this response because:

  The response by the business is not truthful. Other than the tire, I was told by the attendant each time that the warranty covered the repairs, and that the goodwill gesture was that I didnt have to pay the deductible of $53 dollars on 3 of those early visits, I paid $53 dollars on to other occasions and have the bank statement to prove it. The same attendant attempted to blame the steering issue on me, saying they already fixed the issue back in April and that I was somehow aggravated the issue again, but i replied to her that I bought the car in June and she fumbled her words afterwards. Bottom line, is that this establishment knowingly sold out a lemon vehicle on their lot and passed it off as functional. They have the history of repairs documented from the previous owner who probably did the same as I did in returning this faulty vehicle. And to their point regarding constant maintenance, a vehicle that is well maintained should not have back to back issues that I have had in just 5 months of purchasing. If they are going to take me to court, they will have trouble convincing a judge that this was a good business deal. Ive saved every piece of paperwork and will gladly go through litigation if need be.
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 11/26/2024

  We stand by our original response. At all times, Byrider has honored the limited warranty and made good faith efforts to resolve Mr. ********** mechanical issues.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our car serviced at ****** in *********************, **. They did not disclose all charges upfront and over charged us for services that they should have checked for free. They changed our transmission and it was not working correctly the day we got it, so they had us come back, but it took 3 weeks for them to see us again, and they charged us 2 hours of labor, $75 each hour, to look at it but it should have not had a charge. They kept our vehicle fitly while it was there and not it also has rats, which it did not have before that.

  Business Response

  Date: 10/09/2024

  In the case of Mrs. ****** *******, complaint number ********, we have investigated the matter with the full cooperation of the franchise-owned Byrider.  Ms. ******* filed a complaint regarding service at a franchise location in ********************** Park, *** 
  

  ************** ******* purchased a 2008 Jeep Commander on October 12, 2018 from a company owned dealership on *********************, ***  They also purchased an optional service agreement effective for 48 months or ****** miles, whichever occurs first. The service agreement has expired. 
  

  The independently owned and operated Byrider where ************** ******* took the vehicle for service  charges a labor rate of $75 per hour to work on non customer cars, meaning customers who did not purchase at the ********************** Park **********************.  On their initial visit with the location, an error was made and they were only charged $55/hr for diagnostics and repair, the rate that is available for customers of the ********************** Park location. 
  

  ************** ******* had to have their vehicle towed and the tow company damaged the transmission. *** ******* and the Byrider service manager worked with the insurance company to get the transmission replaced.  *** ******* was in communication via phone and email during the coordination of the repair and insurance claim. He was given an estimate for a remanufactured transmission or a used transmission.  *** ******* verbally approved the estimate for the used transmission because the insurance would only approve that option. The repair was completed, *** ******* approved payment for repair and the vehicle was returned to the McClains. 
  

  A few days later, the vehicle was returned for an unrelated issue with the air conditioning.
  The diagnostics required the technician to remove items from the glove box. Those items were placed on the seat. The technician worked under the dashboard where he discovered what he thought were rodent droppings on the floorboards. As a courtesy the findings were conveyed to the customer. The technician did not remove or disturb any other items in the vehicle. 
  

  Byrider inspected its service center and found no signs of rodent activity in the building or in other customer vehicles undergoing repair. The company has ongoing preventive measures, including contracting a pest control company for monthly inspections and treatment, as well as placing bait stations around the building and there have been no other reports of such findings.     
  

  Byrider strives to achieve the satisfaction of every customer. As a gesture of goodwill will, ********************** has agreed to reimburse *** and Mrs. ******* $501.98 for the service performed on October 1, 2024. We apologize for any inconvenience these issues may have caused ************** *******.
  

  
  

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from byrider on December 31st 2022 i was told that the car was detailed and ************ and nothing was wrong with it plus i had a warranty on jan 1st my car wouldnt start the whole car died i had to pay for the tow they looked at the car and said it was the cluster i got the car back then the car kept having the same problem as if it was the transmission I kept telling them it was the transmission and then they said it was the coil I brought the car back for the same problem 4 times paid over *********************************************************************************************************************************************************** ************** i got the car towed and they said i had a bad transmission i called the dealership and they said it was nothing they could do and my warranty dont cover that my warranty didnt cover anything she was extremely rude and everything I spent so much money paying the note as i never missed a payment before it broke down and i even paid 2 months of car note before i left and they didnt care at all they got away with all of my money

  Business Response

  Date: 02/07/2024

  In the case of ************************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  *************************** is aggrieved by the mechanical difficulties she is experiencing with the vehicle.  
  *************************** purchased a 2008 **** Escape on December 31, 2021 from the franchise-owned Byrider location on Park *************** in Pinellas Park, *******.  The vehicle is covered by a 36-month, ****** mile warranty, whichever occurs first.  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  *************************** first notified service the car was overheating on January 3, 2022, then on February 11, 2022 she advised service that she had to go under the hood to mess with the cables to get the car to start. It was determined there was a faulty ground wire which was repaired. Byrider was notified on July 1, 2022 that the vehicle was involved in an accident while at a stop light. *************************** is enrolled in our collateral protection program, however, she never filed a claim to have repairs completed. We encourage *************************** to contact us with any concerns at **************.
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value *************************** as a customer.  We look forward to our continued relationship.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2009 Jeep Patriot from Byrider located at **************************************************** Park, ** on 04/19/2023.Less than 30 days on May 10th the vehicle shut down while I was driving with a minor in the passenger seat in the middle of traffic. May 12th vehicle was released back to my possession after being repaired for the first incident.May 15th I was forced to be resigned from my employer due to the vehicle was not reliable to guaranteed perfect attendance during the 90 day probation. My employer gave me 30 days to get a reliable means of transportation in order to return and reapply.On May 19th the driver door of the vehicle would not close. When I brought it to there attention ***** had someone picked up the vehicle for repairs;However in sales department they would never speak to me over the phone they would rather text in a very childish tone. Shown in the screenshots the employee of Byrider stop texting me once I mentioned the BBB. I hope this helps someone in the future with this company because this vehicle is a death trap and should not been sould to no one at all.

  Business Response

  Date: 05/24/2023

  In the case of **********, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider and have been in contact with ********** since the filing of this complaint.
  ********** purchased a 2009 Jeep Patriot on April 19, 2023 Year from the franchise-owned Byrider location on Park *************** in Pinellas Park, *******.  The vehicle is covered by a 36-month, ****** mile limited warranty, whichever occurs first.  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use. Ms. **** vehicle was towed in on May 11, 2023. The vehicle was promptly inspected and diagnosed. It was found that the ignition coil 3 for cylinder 3 misfired and was replaced. The vehicle was repaired and returned to *********. The repair was covered under her limited warranty.
  On May 19, 2023, ********** called and stated that her driver door would not shut properly. The vehicle was once again inspected. It was found that the door check is broken and the spring that should be on the door check is sitting on the driver's seat. The door had to have been pushed too far open for spring to come out. The location contacted ********** by phone on May 22, 2023 she stated that she did not know how the door was damaged. The door had been hyperextended open which caused the spring to break and the door to move out of alignment. The part was ordered and is scheduled to be repaired at a local body shop. ********** did not know how this happened but the door was not damaged when it was repaired and returned to ********** 
  This repair is not covered under Ms. **** limited warranty.  The cost of the repair was $175 and was completed today May 24. ********* was contacted and will be picking the vehicle up on May 25. 
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value ********** as a customer.  We look forward to our continued relationship.
  
  

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20082176
  
  I am rejecting this response because: Byrider failed to admit that the spring came out when their tow truck driver touch the vehicle. As much as dislike the practice of this company I am stuck with this contract. Once the vehicle is back in my possession I'll will use it for to save for another car from a private owner the 2009 Jeep Patriot will not take the lives of me and children over a contract our lives are worth more than the car. 
  
  Sincerely,
  
  **********

  Customer Answer

  Date: 05/31/2023

   
  Complaint: 20082176
  
  I am rejecting this response because:
  

   

  Hello I wanted to reach out to the BBB to inform of the business of Byrider. 

   

  A month ago I paid for my registration for the 2009 Jeep Patriot. I was told that in 72 hours that it will clear and can pay for a new plate at the **** I went to the *** on 05/26/23 and was told that the dealership has no cleared and the *** can not issue me a plate until the dealer had done their part. This was two weeks after I paid for the registration. They refuse to call me to tell me if they had cleared my registration and I have had the paper plate still on my car. It expired on 05/18/23. I am going to call the authorities if no can tell me why I can't get my plates after paying the $106.34 for the registration. I feel entitled to brake the contract if I can drive the car with a expired plate due to the dealership that is not competent to do their job.

  
  Sincerely,
  
  **********

  Business Response

  Date: 05/31/2023

  We stand by our original response, the damage to the door did not happen in the care of the Byrider service department. ********** has picked up the vehicle as planned. 
  
  

  Business Response

  Date: 06/21/2023

  ********** was issued a temporary tag upon purchase. She opted at the time of purchase to keep a custom plate which she wanted transferred to her new vehicle. The title work was processed on 5/10/2023. It was Ms.Als responsibility to pay the transfer fee to the custom plate as a dealer cannot do so on behalf of the customer. Per the **** this was done on 5/17/2023. The dealer processed the title within the required time frame. We cannot adhere to ************** request to release her from her obligations.

  Customer Answer

  Date: 06/21/2023

  Complaint: 20082176

  
  

  I am rejecting this response because: this complaint is old and the business has not address the complaint that was submitted a few days ago.Plus I have a signed paperwork stating I did not have the tag with me nor on me so to the woman who lived to my father saying that I never told that I didn't tell you that I didn't have the tag you should be fired from not being accountable for not doing your job. I also would like to address the fact an associate forge my handwriting to make my step father a contact for my payments (shown in the photo) when I was told he is to be only for a reference. You can tell they forged it because I have know him for over 35 years and never once made his middle initial with an "A" when it is an "E". The fact that this company can get away with using other people personal information without consent baffles me. They call me while I am at work trying to get me fired from a second job over $48 threatening to take the car over that. Emailing me during my grandfather's funeral at the beginning of June for a car payment that they try to take out the day before I get paid. The fact the charge me every two weeks for car payments when I was told I was going to be charged once a month once I pay off the $1000 which I have paid that off. And can show proof that I have paid off the $1000. But still being charged every two weeks they have lied since the beginning. How often the payments are taken out. They have fix which day of the week to charge me because I can pay them on a Thursday when my new employer pays me on a Friday. They are going by the old employer they got me fired from while making so many phone calls, the car not working shortly after purchase then the car driver door being broken. Now that I have a new employer they are still calling and emailing during my work shift I have ask them to stop because if I get fired from this job how would I pay them? I would like for the business and BBB to address just the forge information of my step father to be grounds to dissolve the contract. 

  
  

  
  

  
  

  Sincerely,

  
  

  **********

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting act. The account below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****.Account Name: CNAC Account #: ********* U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C ****c. (a) (5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. ****s-2 (A) (1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.The following below is all inaccurate information on my credit report under the Account Name: CNAC. I would like it to please be remove immediately. There has been an attached document with more details supporting the inaccurate information below.Date Opened:High Credit:Last Reported:Date Last Active:Date of Last Payment:

  Business Response

  Date: 04/12/2023

  ************ is not a customer of the local **********************. He purchased from a location not affiliated with us. We suggest ************ file in the proper area to receive the assistance he needs.

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2013 Chrysler 200 but having nothing but problems with it since last year when I purchased a vehicle is still under warranty its been having the same exact problem with the charging system lost two weeks worth of work. Plus the cost of 2 tows contacted the dealership they do not want to take any kind of responsibility they are not taking care of the problem

  Business Response

  Date: 03/29/2023

  In the case of ***********************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned ********  ************** is aggrieved by the mechanical difficulties he is experiencing with the vehicle.  
  ************** purchased a 2013 Chrysler 200 on June 11, 2022 from the franchise-owned ******* location on National Road in ********, Indiana.  The vehicle is covered by a 24-month, ****** mile service contract, whichever occurs first.  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  Upon receipt of this complaint we contacted ************** to resolve his concerns. ************** brought his vehicle in for repairs covered by the service contract and it was returned to him on March 22, 2023. 
  ******* strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value ************** as a customer.  We look forward to our continued relationship.

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,My name is ***************, now CNAC and Byrider in ************* lied again, I called them not too long a week or so after I got the car and asked my plate had come in they said no I then called in the middle of to the end of November and asked if my plate came in, and again I was told no then a couple days ago right before my plates to expire they tell me my plate came in and I owe $394 they knew this for a month and never told me so that I would have a way of making payments to pay it off instead they tell me days before my tag is going to expire that I have to pay this all up front I was told that they were going to put 250 in towards the loan for towards my tags then ****** who's with CNAC I talked to her and she was rude as hand basically called me a liar and said that wouldn't happen and said that I can't get my plate till it's paid I told I need a new plate because of something that was on my old plate with an attitude I've been paying my deposit I've been doing what I work out here in ******* now so I need my tags and my plate I think that CNAC and Byrider have to eat half of the cost and allow me to have my plates due to the fact that they lied to me again. I don't want to have to write you on this at all I don't even know what to get want to get you guys involved but what's going on my plate expires after the 10th at midnight and I was told only a couple days before it expired that this is what I would owe now one time like I said when I called before those times before was I told I would owe for a plate and they would have known what I owed for a plate for a while considering they can't get a plate without paying the money so why wasn't this told to me sooner so I can make payments to get it paid off instead of being told I owe $394 in a couple days this is getting a little Hope to be hearing from you soon on this matter.Sincerely,***************

  Business Response

  Date: 12/14/2022

  
  
  
  In the case of ***************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  ********** is dissatisfied because she has not received the tag for the vehicle yet.  
  ************ purchased a 2013 Chevrolet Impala on November 11,2022 from our Byrider location on **************************************************************************************. The franchise owned Byrider has documented sales and titling policies and procedures. ************ was made aware at closing both orally and in writing that the cost of tags was her responsibility. Upon filing the application with the state, the location found outstanding violations and fees that were owed to the **************** by ***********. The location immediately communicated to ************ that payment of the fees had to be made before her own tag could be transferred. Because of the violations a new tag had to be issued at a higher price . The location has worked out a payment plan for the fees to be paid and application for pates to be completed.
  At Byrider we strive for the satisfaction of every customer.  We apologize for any inconvenience the delay in the title has caused, and we value ********** as a customer. We look forward to our continued relationship. 
  
  

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to JD Byrider in ************* ******* to get a car I picked out the 2013 ***** Impala everything was ok took it to work and then back to where I stay. Went to work to*** and on my way to my friend's house the car started overheating and having problems. Got the car stopped and parked safely near a repair shop and to have it cool down. The mechanic saw I was having a problem and ask to look at it. I told him I just got the car and they said it was mechanically sound with no problems. The machanic said there was no way that was possible cause u could tell the radiator had been replaced and that u could hear a ticking noise when u went from heat to air conditioning. The machanic said they should never of had this in their lot for sale cause it wasn't ready for sale. I have messaged them to see about fixing or giving me a different car off the lot to make up for selling me a car that should not have been sold to me. I have only had the car for max *** & half when this happen and I didn't go a lot of places with it. I am worried something else might be wrong they are not telling me. I almost missed work over this cause I had to find another way to work and put the car at a safe location to sit till I could see them on Mon***.

  Business Response

  Date: 11/29/2022

  In the case of ***************, Complaint Number: ********, we have investigated this matter as the franchise-owned Byrider and CNAC..
  
  ************ purchased a Chevrolet Impala on November 11th 2022 from our Byrider location on Park Ave. in *************, ******* The vehicle is covered by a 36-month, ***** mile warranty.
  
  We received a complaint from our Byrider **************** in ******* Indiana on 11/14/2022. We reached out to the customer the same day and advised the radiator and hose need to be replaced. The customer agreed to the repairs and the location covered those items and repairs at no cost to the customer.

  Customer Answer

  Date: 11/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:10/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a car from here and they finance their own cars. I dont know much about cars but they sold me car way over the worth of the car an the car been breaking down sense Ive had it an they wont let me out of the loan even though the problems with the car is keeping me from work.I even was thinking if trading it in but its so over priced that I can only get **** on a car that they making me pay another ***** on as of right now. The estimated price Ill be paying over the years is *****the car is a 2008 Saturn outlook

  Business Response

  Date: 10/19/2022

  In the case of Ishmael ******, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider. Mr. Mercer is dissatisfied with some mechanical issues he has experienced.
  
  Mr. Mercer purchased, not leased, a 2008 Saturn on March 18, 2022 from the franchise-owned Byrider on **************************************************************************************. The vehicle is covered by a 36-month, ****** mile warranty, whichever occurs first.
  
  The franchise-owned Byrider has honored the terms of the service contract and acted in good faith to address ****************** concerns. All eligible repairs have been covered under the service  contract, and in a gesture of goodwill, repairs not eligible for coverage were also covered, totaling over $500. Mr. Mercer has incurred no out of pocket expenses towards service work. Currently the vehicle is awaiting an engine replacement.  This could take a week or two to complete.  
  
  In regards to Mr. Mercers payoff, the payoff amount was calculated for a date way into the future. That causes the computer to assume that no payments will be made between now and then and adds accrued interest to the payoff.
  
  The franchise-owned Byrider apologizes for any inconvenience the repairs may have caused Mr. Mercer and remains committed to reaching a resolution through the repair of his vehicle.

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a purchase a car from byrider making monthly payments 300.00 for like 7-8 months last December 15, 2021 was in a car wreck which wasn't my fault . The person insurance company which is progressive paid call off . Anyways I had someone contact from byrider that I was owe 3,000 something dollars back and I needed to come pick up my check. I called the next day to let them know I was coming and they acted like no one told me that. I ask to to talk to finance and they gave me a number to contact in Jacksonville which was the whole person. Called back the following day they gave me a email which emailed the person several of times so reply. Now they are saying I owe them . Can please resolve this matter cause I couldn't thank you and good bless

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/07/28) */ This seems to be a miscommunication. customer reported accident on 12/27/2021, at the time she was 31 days past due. her insurance refused to pay the claim. about 30 days later the third party who caused the accident accepted responsibility. by this time, her account was 70 days past due and she requested no more phone calls. eventually the account was charged off to bad debt. when the insurance proceeds arrived, a balance of $3300 still remained and still does. this is not a BBB dispute, because there is no favorable resolution we can offer our customer.