Business ProfileforAlan's Air Conditioning Service, Inc.

In June 2023, I discovered that Alans Air Conditioning never obtained a permit for an ** installation at my home in late September-early October 2021. The entire job was handled poorly, with minimal communication, piecemeal installation, technicians showing up without notice, trash left in my garage and failure to haul away my old unit until I called three times. However, the current problem is probably the reason the company did not pull a permit as required by state law: Apparently, a dedicated electrical line is required. The installer said something about electrical work while he was installing the new unit and gave me a number to call (which I did twice, at the time of installation, but no one called me back). When no one returned my call, I called Alans and a woman there told me the electrical work was included in the estimate. A couple of weeks later, two ****'s technicians showed up unannounced, asked to get in my garage, and installed something in the breaker box with no explanation to me. I thought the work was finally done. Instead, after I discovered this month that no permit was pulled and made several phone calls to ****'s, a company representative finally told me today (June 26) I have to find and pay for an electrician to do the work so the ** unit installed by Alans can pass the city inspection it should have had over a year ago. A technician from Alans who came to my home on June 13, 2023, found, in addition to the electrical work problem, that no safety switch was installed. He said Alans always pulls a permit unless the homeowner requests otherwise. I certainly did not ask for an unpermitted ** installation, which would not be legal. My desired resolution for this complaint is that Alans pay for the required electrical work that was not mentioned in the estimate for my ** replacement and never adequately explained to me at the time the installation was performed, much less in advance, as it should have been.