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Business ProfileforCake Credit Repair
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1001 E Baker St STE 202, Plant City, FL 33563-3700
- BBB File Opened:
- 1/4/2011
- Years in Business:
- 14
- Business Started:
- 6/1/2010
- Business Incorporated:
- 6/1/2010
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Rentuntilyouown.com LLC
- Contact Information
Principal
- Mr. Cole Haynes, President/Manager
Customer Contact
- Mr. Cole Haynes, President/Manager
- Ms. Tamarra Weston, Client Service Specialist
- Additional Contact Information
Phone Numbers
- (813) 421-3603Other Phone
- (888) 715-2253Other Phone
Website Addresses
- (813) 421-3603
Customer Complaints
5 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jennifer H
05/01/2024
Cake Credit Repair Response
05/03/2024
Thank you for contacting us. At Cake Credit, we prioritize transparency and integrity in all our dealings. As discussed during our consultation call, welcome call, and in the personal email sent to all our clients, our billing policy is designed to be clear and straightforward. Upon commencement of services, which began on April 1, 2024, an enrollment fee of $94.95 was due. Subsequently, a monthly billing cycle commenced, 30 days later. Please rest assured that our billing practices comply with credit repair laws, and all relevant information is detailed in your client agreement.
Our records indicate that your services began on April 1, 2024, with the enrollment fee payment. Notably, there was a successful removal of a bad debt exceeding $500 as a result of the initial dispute. Additionally, the second set of disputes was mailed out on April 29, 2024. Your billing cycle concluded on May 1st, covering the initial 30 days of service provision. It's crucial to emphasize that billing for monthly services in advance is prohibited by law.
I noticed your request to close your account came only after the declined billing notice was sent regarding the transaction for services already provided. We made attempts to contact you yesterday to address your BBB complaint and one-star Yelp review to clarify the billing matter further, but unfortunately, we were unable to reach you.
Sincerely,
*************************
General Manager
*********************************************
Cake Credit Repair Response
05/03/2024
Thank you for contacting us. At Cake Credit, we prioritize transparency and integrity in all our dealings. As discussed during our consultation call, welcome call, and in the personal email sent to all our clients, our billing policy is designed to be clear and straightforward. Upon commencement of services, which began on April 1, 2024, an enrollment fee of $94.95 was due. Subsequently, a monthly billing cycle commenced, 30 days later. Please rest assured that our billing practices comply with credit repair laws, and all relevant information is detailed in your client agreement.
Our records indicate that your services began on April 1, 2024, with the enrollment fee payment. Notably, there was a successful removal of a bad debt exceeding $500 as a result of the initial dispute. Additionally, the second set of disputes was mailed out on April 29, 2024. Your billing cycle concluded on May 1st, covering the initial 30 days of service provision. It's crucial to emphasize that billing for monthly services in advance is prohibited by law.
I noticed your request to close your account came only after the declined billing notice was sent regarding the transaction for services already provided. We made attempts to contact you yesterday to address your BBB complaint and one-star Yelp review to clarify the billing matter further, but unfortunately, we were unable to reach you.
Sincerely,
*************************
General Manager
*********************************************
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