ComplaintsforH B Landscaping Inc
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Complaint Details
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Initial Complaint
01/19/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
HB Landscaping built a retaining wall that has cracked in two places and have refused repairs along with all communications. Currently having foundation experts evaluate the damage and related cause. They will be providing estimates. If further information is needed please contact me directly anytime.Business response
02/10/2023
Business response taken verbally by BBB:
This customer wanted the job done as cheaply as possible, which includes using the cheapest product which is unreliable. Unfortunately it sounds as if the retaining wall failed due to poor product.
Customer response
02/14/2023
Complaint: 18833519
I am rejecting this response because:Complaint: 18833519I am rejecting this response because: There is absolutely no truth to the statement that I asked for cheap materials or workmanship or anything else indicating a cost cutting effort. Additionally, there is a problem with a company who would knowingly construct a wall destined for failure. Construction codes would certainly protect consumers and prevail here. Properly constructed, a wall of this type should never fail under normal circumstances. Two separate companies identified this issue to foundation failure as a direct result of an inadequate foundation. Both companies conducting their inspection concluded that the wall would need to be lifted into its original position or entirely replaced.
I did meet with HB Landscaping supervisor, *****, today to discuss what they would do to facilitate the necessary repairs. A return visit was set by HB for February 25, for a crew to complete repairs to the damaged wall by alternative means. I am willing to allow them to complete the repairs and evaluate the results. If this should prove unsatisfactory, raising the foundation to its original position will become necessary. Any additional charges would be unjustified to complete repairs resulting improper foundation construction.
Sincerely,
*******************************Customer response
03/29/2023
HB Landscaping came out yesterday 3/11/23 with a refund check off $3,500.00 for the wall they installed. Unfortunately it will take another $2,000.00 to complete foundation repairs. I believe this is a fair compromise since HB Landscaping is not equipped to properly perform foundation repairs involving jacking the wall back up to its proper position. I will contact Helicon Monday to schedule this repair. This will conclude this complaint and I would like to thank the BBB for their efforts in my behalf.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.