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Complaint Details
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Initial Complaint
06/24/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I started an account with them paying $**.99 a month. I decided that I can&#**;t afford this and called to cancel it. They refuse to cancel my account and are continuing to charge me. I got a call where they said they just charged me and then was told I would have to cancel it by email. I did this and when I called again they said it was not supposed to be an email. It was supposed to be in writing and sent by mail. I would like to end my contract with them and for them to stop charging my account.
Business response
07/15/2024
Thank you for taking the time to describe your issue. We take every issue seriously, and will get more information and get back to you ASAP. I apologize for your inconvenience. Thank you!Business response
07/18/2024
Thank you again for allowing us the time to review your concerns. After review, the refund in that amount of $120 has been issued back to you and we have canceled your plan with MASA. We apologize for the inconvenience this has caused you.
Initial Complaint
03/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We signed up for a policy with this company on 12/28/23 after a seminar. We put a $1020 charge on our card after being told we had 30 days to cancel for a full refund. We investigated further with the BBB and decided to cancel. Despite acknowledging the cancellation they continue to try to get payment from out credit card company and the dispute is listed as open. You have many similar complaints on your site.Business response
04/02/2024
Hello,
We received this complaint via **** mail on 4/1/2024, the portal will not allow me to respond. Any assistance with this is appreciated.
Thank you.
Business response
04/02/2024
Thank you for taking the time to express your concerns regarding the cancellation and refund process for your membership with our company. First and foremost, we sincerely apologize for any inconvenience or frustration this situation may have caused you. We understand the importance of timely resolution and strive to ensure that all our customers receive the highest
level of service. Upon reviewing your account, we have found that the delay in processing your refund was due to credit card disputes that were filed with your financial institution.
Unfortunately, these disputes can result in a prolonged resolution process, as they require thorough investigation and deliberation between the parties involved. However, we are able to
inform you that our records indicate that the credit card dispute in question was updated on 3/22/2024. This means that your credit card company will be providing the refunded amount
back to you. While we regret any inconvenience caused by this delay, please rest assured that we are committed to ensuring that you receive the refund owed to you as soon as possible. We appreciate your patience and understanding throughout this process. Thank you for bringing this matter to our attention. Thank you, ***********.Customer response
04/03/2024
After three months of a dispute with my credit card company this business finally ceased its effort to get more than $1,000 from me. This came despite the fact that they earlier had acknowledged I had cancelled the contract well with the 30 day window that promised full money back if cancellation was made within the time frame. Thank you for your efforts and willingness to help.Initial Complaint
08/01/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
When I became a member (#*******) with this company through their representative, **************, he gave me his cell number and said to call or text him with any concerns. I called him in April, 2023 and left a voice message to cancel my membership. The following month I was billed yet another $49. So I called him again on *** 19, but since his mailbox was full, I texted him and requested a refund. I followed up with emails to the member services rep ********************************* and supplied a copy of that text, which she requested. Although my membership was discontinued, my request for a $49 refund for *** has repeatedly been ignored, both by ******************** and by ***************************. In the last email response from ******************** I was told all cancellation requests had to be done in writing. My argument to that...**************, who said to contact him with all concerns, should have called me back in April at the time I told him I wanted to cancel and advise me to put the request in writing. He did not. I should not be penalized for his lack of response, as he represents this company. This complaint settlement will be satisfied with a deserved refund of $49 to my account.Business response
08/08/2023
We appreciate you taking the time to reach out to us. A refund of $49 has been issued to your credit card, authorization number 09571C. Please feel free to reach out to us should you have any further questions or concerns. Thank you, ***********.Initial Complaint
09/21/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Transaction Date 09/08/2021 with MASA Medical Transportation Service. Signed for membership applying $1080.00 to start Membership with a 30 day Money Back Guarantee for any reason. Membership # XXXXXXX. On 09/10/2021 I spoke with Rep. Amanda ext.8258 to cancel membership. I have checked on reversing $1080.00 on the Visa Card and have left messages 3 times and no return call or e-mail. I spoke with Jason Mazur on 9/10/2021 the Sales Manager we joined with at the seminar to tell him verbally we were canceling the membership. He assured me that our refund would not be an issue.Business response
09/22/2021
Business Response /* (1000, 6, 2021/09/22) */ *****, We processed your refund on 9/20/21 and you should expect to see the amount appear in your bank account in the next 10 business days. We have also mailed you a cancellation confirmation letter on 9/21/2021. This should be arriving to you soon. Thank you for reaching out with your concerns, we are sorry to see you leave!
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Get a QuoteCustomer Complaints Summary
8 total complaints in the last 3 years.
2 complaints closed in the last 12 months.