Customer ReviewsforMedical Air Services Association of Florida, Inc.

Registered me for a seminar an I appeared and paid for Lunch that they were suppose to pay for it and no one called to tell me it was changed to another place.After the manager called an I called no one would answer the phone. I t cost me $25. I would like my money back. They put no show by my name when I was never told the place was changed

Our member services department will be reaching out to you with a gift card to apologize for this inconvenience.  We hope you would try to attend one of our seminars again soon.  

I attended a presentation today and then looked for reviews on the internet. I asked to see a service agreement to read because I had heard from a MASA member that there were states they didn't operate in the presenter says "this is not true but you can look it up."(he didn't provide one)I cannot find the service contract anywhere.

I am sorry for your experience.  The presenter was correct that MASA does not have any states that are excluded from coverage.  In fact, some policies cover you worldwide (with a few country exceptions due to government restrictions).  If you would like more information please feel free to call member services at ***************.  

I recently attended a seminar of theirs to get information regarding their product. From the very start of it, the presenter was embellishing facts that were completely untrue about monies taken from ******** to fund revenue from hospitals no longer having ambulance service.They went on to describe necessary documentation for coverage of medical expenses and that physicians have absolutely no part in the proving of a medical necessity, which is completely untrue. The presenter made a very chilling, unreliable, misleading, insinuation that you could be transported by an ambulance unwarranted, and that a physician couldnt help reverse the situation by documenting medical necessity and it take as long as possibly a year, which again is a total lie. I feel very strongly that they should be evaluated for the content of their material that they are presenting to vulnerable and uneducated consumers.

I appreciate you taking the time to share your concerns with us regarding the seminar that you recently attended. We value your feedback and want to assure you that we take your concerns seriously. Our team works diligently to ensure that the information is presented accurately and reflect our benefits. Our goal is to provide our customers with accurate and helpful information to make informed decisions. Your feedback is crucial in helping us maintain the high standards we set for ourselves. We will be conducting a thorough review of the content presented at the seminar and will take immediate steps to address any inaccuracies. 
Thank you again for bringing this to our attention. Thank you, ***********. 

I was invited to a presentation by my neighbors for MASA, a servce they had signed up for and had some further questions. The lead speaker, ***************************, told a story of a terrible event in her life where she would have benefitted from MASA services. It was compelling and I trusted my neighbors judgement. I signed up for a single life time membership. As I was leaving the seminar I googled the company. There were several poor reviews, some being the difficulty getting out of the contract ( you have 30 days) some others also set a red flag for me. I am usually a big researcher so when I got home I denied ********* on my credit card ( my cc bank said it would go thru as fraud, this way it could be done immediately) My neighbors called saying ******* called THEM saying there was a problem with my credit card. Huge red flag for me, very unprofessional and I am sure on some level illegal to share that information without my consent. Then she called them the next day to discuss the negative reviews and asked them to share their conversation with me. And she would be calling me at 3pm. Again, extremely unprofessional. When she called I told her i had concerns and wanted to research the company further. Things quickly escalated (she told me that I didn't offer her " the common courtesy" of answering her call, PS I do not have my phone attached to me and she did not leave a voicemail) with her telling me how big this corporation is, how many members it has, her qualifications etc...I told her when I do my research if I felt comfortable i would get in touch. She proceeded to shout "do not call me I will not be your agent" if this is such a big responsible company and ******* is so highly qualified, why get so worked up over a single membership being canceled? You are right *******, I would never use you or MASA and will share my experience.

I am sorry to hear about your experience.  MASA takes great pride in our company and its products.  Our agents are independent and sometimes do not meet our high standards and we will take this under advisement.  Thank you for sharing your experience.  

I join this about 6 months or more and found out I was already a member to the one here and still had 4 month to renew . Got so much run around until I finally got someone and he started I had to write a letter which I did. They are still taking payments out. Enough is enough ***** Win Member ship #*******

Thank you for taking the time to communicate to us. We have reviewed your concern, based off the information provided. Your cancellation request was received, and the last two payments have been refunded under authorization number ******. Please feel free to reach out to us should you have any further questions or comments. Thank you, ***********.

I recently fell and was taken to the hospital by ambulance. My primary insurance paid some of the bill. I was billed for the remainder. I submitted the bill to MASA. It was paid promptly. I am very pleased.

Hi Joann,

Thank you for leaving such a positive review. We will always be here for you whenever you need us and respond in a timely manner. Thank you for being a MASA member.