ComplaintsforMar Lago Village Associates
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Complaint Details
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Initial Complaint
10/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Me and my mother moved out from ******** apartments in February. My mother and I got sick from Covid and had pneumonia and was unable to pay for rent. We filled out for the program that was helping people pay rent. We had received the checks late and still turned them over to ******** once we received them. The program said that was ever was the overage to give the refund back to my mother. We gave ******** the checks in March or April. They told us in September that they are still working on her refund. No one calls with an update and no one answers our calls. When they do answer our calls they put us on hold and then the phone just hangs up with holding. I have reached out to there district manager ****************** and she hasn't called back and i have left voicemails. We just want to get my mother refund back and no one is giving us an update about it.Initial Complaint
07/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I moved out of this apartment at ************************, ************************************************************** in April of 2022. I have not received my deposit of $600 back. Nor have I received a final statement. A check was given to me- when I questioned the amount and requested the final statement the office staff advised the check was incorrect and would have it corrected- I paid the prorated amount for Aprils rent as requested and the reminder of April's rent was taken from the deposit. The office advised to just leave the check with them and they will redo the check and to date I have not received the corrected check. The check also incorrectly written to include my minor children. I have made numerous attempts to contact the office however I have been advised the property manager ***************************** who is responsible for processing the check is not in or is busy.I have also placed multiple calls to the corporate office ZRS management ************ and left voicemails and a call has not been returned from someone at the corporate level. When I finally got the property manager on the line; She was very rude to me and even hung up the phone on me. The apartment was left in immaculate condition and I was not advised otherwise. This I was able to confirm with the office manager *******. When I requested the amount that will be refunded to me, she advised it is the full deposit. She advised a ticket needed to be opened to reissue the check. Weeks later I have yet to receive a call back after leaving numerous voicemails to check the status of this said ticket.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.