ComplaintsforRAS LaVrar, LLC

Collection Attorney

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Initial Complaint
05/23/2024
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
Received a summons from this company regarding a debt with Citibank in the amount of *******. Civil Action #**SCA4032. Summons was received on May 9th. Call was placed to Ras Lavrar offices on May 17th to request original supporting documentation for the debt and discuss settlement options. Settlement agreement for options was supposed to be emailed, however, I never received an agreement form from their attorney's nor did I receive proof of ownership of this debt. I have sent multiple emails in regards to settlements without any replies. I am not in agreement to begin payment on this debt until this has been verified and I have received written notice from the Attorney's that the agreed upon settlement is accepted by both the Attorneys and Citibank and that no further legal action will be pursued. I have sent messages from their direct website, as well as from my direct email and tried to call numerous times without any sort of response.
Business response
05/30/2024
Hello,

Please see attached.

thank you,
Customer response
05/30/2024

Complaint: 21753225

I am rejecting this response because:
I still have not received the settlement agreement form to the email I provided. I refuse to make a payment on this until I have this agreement and it has been signed by your attorneys.
Sincerely,

*************************
Business response
05/31/2024
Hello,
Please see attached validation of debt that was mailed on 5/29/2024 for your review.

thank you,
Customer response
06/04/2024

Complaint: 21753225

I am rejecting this response because:
Settlement agreement has still not been received to the email provided. Please send Settlement agreement SIGNED by lawyer through the mail to the address provided.
Sincerely,

*************************
Customer response
06/13/2024
I still have not received documents from this business with payment agreement signed by the attorneys.
Initial Complaint
04/02/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They will not provide a payoff for a debt. I need the payoff to close on a property and they are purposely withholding information from me on how to pay this debt off.
Business response
04/17/2024
Please see attached
Initial Complaint
03/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company took my 82 year old mother to court for a debt that I am not sure she even holds she has dementia and non cognitive living in a nursing home. I have called and left messages stating to stop payment that they are illegally taking from a non cognitive elder. They are still drafting money out of her account. I will be going to the bar association and this is also a LLC company. I want the refunded money to her and debt taken off. They have many threats to her,harassed her verbally and took her to court where a judge honored this matter years back. This debt should have never been taken from her she legally can not make any decisions for her self and in a full time care facility
Business response
04/01/2024
Hello,
Please see attached response.
thank you
Initial Complaint
02/07/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I do not have a debt nor do I owe one to this company or anyone else. They don't contact you about anything that pertains to what you have going on. This company has yet to resolve this matter after years of having this case. I have not received any proof from them like requested and now they're telling me that they sent the case back to the vendor. I've sent all reciepts that show I don't have a debt and have yet to get them to acknowledge the truth about this matter.
Business response
02/15/2024
Hello,
Please see attached response for your review.

thank you,
Initial Complaint
08/03/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
False charges, refusal to answer phone calls, or emails, criminal activity on their part.
Business response
08/14/2023
Good Day,
This complaint alleges false charges, refusal to answer phone calls or emails and criminal activity. In response, please be advised that we have been retained on behalf of your original credit card lender, ************ N.A.to collect on the unpaid portion of your account. ******************** denies any allegations of false charges, lack of responsiveness and criminal activity.
If you have questions we welcome you to call us at the toll-free number shown below.

Toll Free: **************
Office Hours: Monday Friday 8:00 AM 5:00 PM
Initial Complaint
03/30/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of Transaction: 03/22/2023 Amount Paidule: $4,395.00 ************* committed to providing me with a "thank you paid settlement letter"I went to the law offices on 03/22/2023 to pay my total settlement cash.They provided me with a thank you letter imply that the funds need to be /help .As you can see below, my lender stated that would not suffice for me clearedto approve my home loan.Im in desperate need to send me an amended letter with that phrase taken off.upon clearance of the funds indicates that - clearance and the debt were paid in cash.Attached you will find the numerous emails and phone calls made to the firm; they do not want to provide me with an amended letter.I need this letter to get approval for my home loan. The firm said to wait 21 days for the creditor to report to the bureaus.I have sched to close in my house sooner, and I cannot do this without this letter.If this cannot be resolved soon, I will be forced to file a complaint with the ******* bar and contemplate punitive damages if I do not get the house due to a lack of customer service.It is one letter that would take 5 minutes to make Thank you
Business response
04/04/2023
Please see attached response letter.
Initial Complaint
02/09/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This attorney is attempting to collect a debt that I have never benefitted from. This attorney is representing Target. I Am a victim of identity theft.This company sent account statements as proof of debt validation and I never opened an account with Target.
Business response
02/21/2023
Please see attached response. Account has been placed on hold and flagged for fraud pending further investigation by Target.
Customer response
02/24/2023

Complaint: 19380034

I am rejecting this response because: I have not benefitted from this fraud account and it should be removed,deleted from my consumer report and pretrial should be dismissed.
Sincerely,

*************************
Business response
02/24/2023
The firm is not proceeding with any collection efforts until the fraud investigation has been completed by its client.
Initial Complaint
11/15/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This office is saying they tried to have me served with a subpoena to appear in a civil court. They say this was impossible. They say they now want me served via the mail certified and regular. They never contacted me in any way shape or form. They never hired a constable to serve me as well. As a constable leaves a card saying he was here and to call them. Its a scam. An issue of deception. Im not sure what this is all about except in the regular mail I received on November 15th all in this letter came to light. They are threatening me with a court date I still have no idea why or when this is to occur. Nor for what purpose I need them to tell me why they are lying about being unable to serve me with a subpoena as I said previously no one tried to serve me via the constables office, I called. I would like them to be truthful in showing proof of me ignoring a subpoena and what exactly this is about as I will present all this if they continue to Harrass me without any proof or idea of what they assert or what this is about exactly
Business response
11/30/2022
Please see attached
Customer response
12/01/2022

Complaint: 18406573

I am rejecting this response because: this is the first time I have received any information on this topic. I will refer this to the ** Attorney Generals Office

Sincerely,

***************************
Initial Complaint
09/23/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Lost my job due to covid and I got behind in 2021, had $2,000 balance ********** communicated with Citi that would pay when back on feet. they sold debt top RAS LaVrar. Went 1 year without a bill. in May 2022, I try to track down my debt. I found the phone number and execute calls, call after call, day after day. no answer. they have automated phone system that keeps voicing 'error' and call dropped. on the recording, leaves prompts to hold in line, or save place in line and get call back. or faster service send email. after at least 25 attempts, per week, I sent email stating I have all the money to pay in full, I have dialogue between RAS LaVrar email and myself, 'phones are working fine, call back'. still don't work. call Citi, multiple times, have 10 different phone numbers, same automated system. I get letters in US mail saying ill be getting sued. continue to call daily. Thursday, Sept 22 finally get someone on the line. spoke with supervisor for two minutes explaining situation. intentionally hung up on. this has been going on to long, im not discounting my debt or that covid hasn't hurt our economy as a whole. but over a year, can't find whom has my debt, then knowing for almost 5 months, and can't do anything about it has absolutely ruined my credit. please help
Business response
10/07/2022
please see attached response
Customer response
10/07/2022

Complaint: 18118147

I am rejecting this response because: I offered eight hundred. Gentleman said he could do $1000. I said Ill meet in the middle at $900. I had to clear with my wife. He was going to call back in a few hours. He said he could now do $1800. And that wasnt what we agreed. I have the $900 available to pay in full. I have email transcripts of me trying to pay in June. Is it now October. Why the delay on their part at my expense??? Every call is recorded. Lets listen to the recordings. Or maybe get Citi involved as well!

Sincerely,

***************************
Initial Complaint
08/16/2021
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
collection agency demand payment of id fraud account "not my account"(citibank mastercard) , company continue to violate "FDCPA" with harass and threat of judgment , account has been disputed 3X and closed with proof of not my account via.....POLICE REPORT CASE#20007388(CLAYTON CTY GA), "FTC" CASE# XXXXXXXXX AND "CFPB" CASE# XXXXXX-XXXXXXX
Business response
09/14/2021
Business Response /* (1000, 6, 2021/08/26) */ Please see attached. Consumer Response /* (3000, 8, 2021/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Demand company provides true original copy of sign applications for account and all discovery of evidence on file and fraud affidavit Business Response /* (4000, 10, 2021/09/03) */ Please see attached. Complaint Response Date bumped because: Holiday

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