5 Customer Reviews
Review from Judy W
5 stars03/13/2024
Very please with the process of making our final arrangements. It was explained so well and no hard sell pitches. Very thoughtful and knowing that our children will not have to make any decisions as everything is all taking care of. All your love one has to do is call the number on the card given them and everything is taking care of. I would highly recommend this company..Review from Paul R
1 star02/26/2024
My mother passed on 12/09/2023. We did not receive her urn until 02/21/2024! And numerous emails and calls with no response & or call backs. The only efficient acts was the collection of my ************ mothers body. Everything after that was a ****** in frustration. Im still waiting for my promised pitiful refund.Review from Vincent and Patti-Lynn F
1 star10/16/2023
3 weeks ago, Neptune posted on there website that my husband passed away. Because of THERE mistake, he lost his pension, life insurance, medical. BY THE WAY, I, HIS WIFE WAS BEING INVESTIATED BY THE STATE OF ILLINOIS FOR *****!!! BECAUSE OF THERE MISTAKE, WE HAVE BEEN THROUGH HELL TO PROVE HE IS STLL ALIVE!!!! JUST, we're sorry is NOT ENOUGH!!! They should be paying us for LOST WAGES!!!Review from Teresa L
1 star01/13/2023
My son died in April 2019 and I have still not received my sons remains despite over 20 requests and numerous reassurances from the ********* ** location. Thats 3.5 years of being lied to. DO NOT do business with this company.Review from Georganne B
1 star11/11/2021
My mother passed away July 20. We completed all paperwork and gave our VISA card for her sea scattering service. We also ordered a gazing ball with her ashes. We were charged for all this on August 18, 2021. It took until November 3 for my Mom to be buried at sea. When I would call, I rarely received a call back. I did not understand why her burial took so long. I was told that the gazing ball we ordered was "no longer available". When told this, we asked for a VISA credit for $498 which was the charge of the item. We have still not received a credit, which is illegal, despite numerous calls and emails. The manager of the branch has never given us answers that make any sense as to why my Mom's burial took so long. There have been various vague excuses. My calls and emails to her go unanswered. On top of profound grief for my Mom, her body and her burial have been treated with complete disrespect, and in addition, we are owed almost $500 that has not been recovered. Our next step will have to be to contact other local consumer watch groups. We are sad, exhausted and angry. PLEASE HELP US REMEDY THIS. THANK YOU.
Neptune Cremation Services Response
12/10/2021
********** we wish to express our heartfelt sympathy for the loss of your mother. Neptune Society of Northern California always works to provide the highest quality of service, and we deeply apologize for any dissatisfaction you experienced with the poor communication on our behalf in regards to the refund that is owed to you. It is our understanding that our Regional Manager did reach out to you to extend an apology, take the full blame for the poor experience, and to provide a remedy to your concerns. We are aware that he did honor the refund that was owed and a solution. We are very sorry that this happened. Please understand that we listen to all criticism and take steps to ensure this doesn't happen again. Thank you for bringing this matter to our attention. Again, we apologize for the inconvenience and for not meeting your expectations.
Customer Review Rating
Average of 5 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.