Business ProfileforGhostBed

I placed an order on 08/18/2024 and initiated a return on 09/09/2024 under Ghostbed's 101-night trial. They claimed the trial only applied to the mattresses and that the remaining items (bases, bedsheets, etc.) are final sale. However, there's a lack of transparency in the final sale info and sleep trial advertisement. I'm requesting a full refund for the complete order fpr the following reasons:1. Insufficient Final Sale Policy Disclosure: The information about all items except the mattress being final sale was not displayed anywhere on the product pages or during the purchasing or checkout process (see screenshots). As California Civil Code 1723 requires such policies to be conspicuously displayed, the information hidden solely in the Terms and Conditions is insufficient. I've attached multiple screenshots of the product pages for the Split King ********** Set, the mattress, and the checkout page for your reference.2. Deceptive Advertising: The 101-Night Sleep Trial is also advertised as a risk-free money back guarantee. Also, it does not explicitly state anywhere that the mattress and base are treated separately with regards to the sleep trial. They're listed as a set and are grouped together in the checkout page without adequate disclosure. I've attached screenshots of several areas of the website that fail to mention that the base or other accessories are not able to be returned. This is deceptive advertising, violating California Civil Codes ***** and 1750.There is strong precedent with multiple California court cases affirming that companies cannot rely on fine print and important terms must be prominently disclosed at the point of sale (****** v. ********, N.A. (2017), **** v. ************************************ (2013), and others). Ghostbed does not sufficiently disclose their final sale policy or their 101-night sleep trial and is deceptive in their advertising as evidenced by the many complaints on Better Business Bureau and forums (e.g., Reddit).