ComplaintsforAllied One Moving and Storage LLC

• Initial Complaint

  08/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I completed information on-line on April 22, 2023 and several moving companies contacted me. I spoke with ********************* who said she was from Allied One Moving and Storage and she estimated the cost *********** to *******. I trusted *** and *** said she would be my customer representative for the move and that if I wished to proceed I would need to pay a deposit of $1820, and I was aware that if my plans changed I could use this for another move within one year otherwise the deposit was non-refundable. I asked if I could call her if I needed changes and *** said that if I could. I postponed my main move to ******* and decided to use the deposit to send four pieces of furniture to a charity. *** was not available or known to the customer service representatives for any of my calls and emails to ***** email address or my estimate bounced back as undeliverable. ***** email address was not at Allied One Moving and Storage, and the email address was @extraspacemoves.com - there is no website for this company. *** continued to be listed as my customer rep.I asked for an estimate for the cost to move four pieces of furniture to a charity that was 54 miles from my home. The representative said that he could not estimate the cost but that someone from ** would call me five days before the move and they would give me an estimate. The ** person did not call as scheduled, and I called twice to check, finally receiving a call the following day. The ** person said initially they could not give me an estimate but the the movers on the move day would give that to me. I said I could not proceed without an estimate. The rep then said that it would cost $4600 to move the four items the 54 miles. This compared with $5050 to move ****lbs and **** cf to ******* - **** miles. I had lost all trust and decided to cancel the move. Allied One Moving and Storage misrepresented themselves and secured my business based on false information.

  Business response

  08/10/2023

  Dear ******************,
  
  I hope this message finds you well. I would like to address the concerns you've raised regarding your experience with Allied One Moving and Storage. We appreciate your feedback and take your concerns seriously. We apologize for any inconvenience you may have experienced during the course of your interactions with our company.
  
  After carefully reviewing the details you provided and cross-referencing them with our terms and conditions, it appears that your situation falls within the parameters of our agreement. As per our terms and conditions, the deposit paid upon booking is non-refundable, and cancellations are subject to specific guidelines. Unfortunately, since your cancellation request was made outside of the designated cancellation window, we are unable to issue a refund for the deposit.
  
  Additionally, we would like to address your concerns about communication with our representative, *********************. We apologize for any difficulties you encountered in reaching her. Please note that we do our best to ensure clear communication between our customers and representatives. We understand the importance of providing accurate and reliable information throughout the moving process.
  
  Regarding the change of the reserved space or the original reservation, please be informed that as outlined in our terms and conditions, the original terms of your reservation cannot be changed, and the space reserved remains fixed as per your agreement.
  
  We regret that your experience did not meet your expectations, and we value your feedback as it helps us identify areas for improvement. If you have any further concerns or questions, please don't hesitate to reach out to our customer relations department at **************. We are committed to addressing your feedback and providing the best possible service in the future.
  
  Thank you for considering Allied One Moving and Storage for your moving needs. We apologize again for any inconvenience you encountered and appreciate your understanding of our terms and conditions.
  
  Sincerely,
  
  *********************
  Allied One Moving and Storage

  Customer response

  08/11/2023

   
  Complaint: 20451129
  
  I am rejecting this response because it is completely unacceptable for the customer representative to say that I they will be my representative and that I can contact them to make any changes, and then not have a valid email - perhaps you would prove that ********************* is/was ever an employee of Allied One Moving and Storage. It is also unacceptable to say that I can call to make any changes to inventory and that the price would be adjusted up or down based on the weight/cubic feet and distance - you are now confirming from your response that this is untrue. Allied One Moving and Storage did not provide the service they promised or follow the terms that were agreed to on the call. I would be glad to review the the details shared on this call, or for you to review the recording of what was promised.
  
  Sincerely,
  
  ***********************

  Business response

  08/11/2023

  Subject: Re: Rejection of Response - Complaint: 20451129
  
  Dear ******************,
  
  We appreciate the opportunity to address your concerns regarding your recent experience with Allied One Moving and Storage. Your feedback is invaluable to us, and we are fully committed to resolving any misunderstandings.
  
  According to Section 1 of our terms and conditions, we want to emphasize the significance of the agreement between you and Allied One Moving and Storage. This agreement represents the complete understanding between both parties and supersedes any prior negotiations or representations, regardless of the source. Our adherence to this principle is unwavering, and we appreciate your patience as we elaborate on this matter.
  
  Your concern regarding representations made by ********************* and potential discrepancies in communication has been duly noted. While ****************** was indeed an employee of Allied One Moving and Storage at the time of your interaction, we understand your point regarding her subsequent departure, and we apologize for any inconvenience this may have caused.
  
  It is crucial for customers to fully review and comprehend the contract they are signing. As part of our process, we provide customers with ample opportunity to participate in the Electronic Signature process. This process is initiated by the Booking Agent, and your electronic signature is an affirmation of your agreement. The Binding Moving Estimate, which is meticulously prepared based on the information you provide, is shared with you for review. This estimate includes the specific Inventory List, clearly displayed at the bottom of the page.
  
  Upon receiving an email from the Booking Agent, you can conveniently access your Binding Moving Estimate Agreement through the provided link. This agreement prominently showcases essential details about your relocation, such as personal information, pick-up and delivery addresses, reserved space, price per cubic foot of volume, estimated pick-up window, applicable discounts, required deposit, ******************** Understanding Your Estimate, included services, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable), and Sections 1 through 23 of our comprehensive Terms and Conditions.
  
  We understand the concerns you raised about representations and communication variations. While verbal agreements are meaningful, we underscore the paramount importance of upholding the signed agreement and its associated terms. Your feedback highlights the need for us to enhance our communication to ensure that customers have a comprehensive understanding of the terms they are entering into.
  
  We are pleased to reiterate our offer of a credit for future use with Allied One Moving and Storage. This credit remains applicable for a future move within 12 months from the date of your original reservation. Please do not hesitate to contact our customer relations department at ************** for any further inquiries, concerns, or to proceed with the credit option. Your satisfaction is our priority, and we are committed to achieving a resolution that meets your expectations.
  
  Thank you for your understanding, and we are determined to resolve this matter to your utmost satisfaction.
  
  Sincerely,
  
  ******* ***

  Customer response

  08/11/2023

   
  Complaint: 20451129
  
  I am rejecting this response because: 

  I had read the customer agreement and none of the 23 clauses stated what Allied One Moving and Storage would be responsible for - only what others would be responsible for. I assumed that the company would stand behind the representations made by the customer representative as most other companies do. I cannot take advantage of the deposit for a future move as I cannot rely on anything said by customer representatives, and the contract clearly states that Allied One Moving and Storage is not responsible for any issues, neither the cost estimate, nor pick-up, shipping, delivery dates or loss or damage. A satisfactory response would be a commitment that the company will stand by any representations made by company representatives, or at least hold customers harmless and permit refunds where the company did not honor the promises made by employees.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Allied One Moving failed to perform brokerage services for a interstate move and now refuses to return the security deposit.

  Business response

  07/10/2023

  Good Afternoon Mr and ****************,

   

  Our records indicate that you declined to move forward with services and submitted a cancellation request outside of the cancellation policy provisioned in Section 8: 

  8. SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH ALLIED ONE MOVING AND STORAGE, YOU MUST CALL OUR CUSTOMER RELATION DEPARTMENT ************** BETWEEN 10AM AND 6PM EST, MONDAY - SATURDAY, WITHIN 48 HOURS OF ELECTRONICALLY SIGNING THE ORIGINAL ALLIED ONE MOVING AND STORAGE AGREEMENT. THIS (2) DAY GRACE ****** DOES NOT RESTART WHEN CONTRACTS ARE AMENDED AND RE-SIGNED. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 48 HOUR GRACE ****** ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH ALLIED ONE MOVING AND STORAGE WITHIN 12 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL SIGNED AGREEMENT. NO MATTER HOW MUCH TIME HAS PASSED SINCE ORIGINALLY SIGNING THE ALLIED ONE MOVING AND STORAGE AGREEMENT. SHOULD YOU ELECT TO CANCEL WITHIN (5) DAYS OF YOUR FIRST AVAILABLE PICKUP DATE, YOUR DEPOSIT IS NON-REFUNDABLE.  CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES.

   

  At this time, Management has reviewed your file and due to all acts and interactions being in accordance with policy it hereby does not deem the refund  you are seeking to be warranted. Once again we appreciate your feedback and most of all your business.
  

   

  Kindest regards,

   

  *********************

  Customer response

  07/15/2023

   
  Complaint: 20264349
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business response

  07/18/2023

  Good Morning ***************************,

   

  Unfortunately I am not able to respond to a blank complaint. I urge you to expound on why you are rejecting my response and allow me to offer a resolution that is acceptable for you.

   

  Kindest regards,

   

  *********************

  Customer response

  07/19/2023

   
  Complaint: 20264349
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  n late February or March of 2023 I scheduled a moving company to help me move from ***** to *****. The first phone call covered the initial contract and a deposit of $738. The broker, named *******, estimated arrival time to be about 2 weeks though the contract gave a maximum estimate of 21 days. Upon pick up day of April 1st, 2023 the carrier stated that no it would most likely be 3-4 weeks before I got my things. I could not change my plans as I had other arrangements set and had to following through with it. I received a bill with odd cuts in the top of the papers. One cut has the **** cut off of it. I believe there maybe be other important information missing as well. I paid the pick up fee of $670.50, half of the remaining balance. The other half is to be paid upon pick up. The first 2 weeks I called allied one a few time to state I was upset that I was not told certain things about the process and asking for the carriers number to schedule a delivery date. They gave me several wrong numbers. For a few more weeks I repeatedly called allied one stating I have heard nothing yet and they said the carrier is still within their own contract rights of 30 business days delivery. They assured me often that it would be delivered before 30 days because after that they pay a tariff rate to me, paying me each day they are late according to DOT laws. I repeatedly called allied on asking for a phone number of the carrier, any information on delivery, or on the tariff rate. They could not get an answer. I had asked for help from HR, which HR was very rude to me. I had asked for copies of the phone recording which they denied me. The carrier was unresponsive for nearly 50 business days. It is now 24 business days after the 30 business day estimate and I have just now heard from the carrier who is not applying any tariff rate and is waiting to collect $670.50 in cash upon arrival, to which I am to open a claim with allied on to get a refund of an undisclosed amount.

  Business response

  06/20/2023

  Good Afternoon *****************,

  We offer our sincere apologies for your delayed shipment delivery. The motor carrier has advised that he applied a $200 discount to your balance as compensation for the late delivery. We  appreciate your business and wish you all the best.

   

   

  Kindest regards,

   

  *********************

   

   

   

• Initial Complaint

  06/17/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  These people are complete crooks. They called us and told us it didn't matter if the list wasn't complete as long as we weren't adding pool tables there would be no difference in price. We then sent them a detailed list and they added on **** dollars. They did not show up on time multiple for my families move. Then they had movers show up at **** p.m. at night and try to charge us **** dollars more. We missed our non-refundable flights. Then they wanted me to trust that they would show up the day I was due out of the house. No way my family would of been left out on the street with everything we owned in someone else's house. So we ended up having to move my whole family across the county myself. Now they are trying to keep ***********. I will be contacting the attorney generals office as well as BBB. They are real slick under distress they had me sign another contract with the promise they would get me out the day before or due date but then that didn't happen either. RUN FROM THIS COMPANY. I don't want someone who can't afford another option to get totally hustled by these people.

  Business response

  06/22/2023

  Good Afternoon ***************************,
  
  We appreciate the opportunity to get this issue resolved for you. Our records indicate that the client booked our services on 04/23/**23 for a space reservation of 943 cubic footage at $3.75 per CF and pick up window of 11/19/**21-11/**/**21 and First Available Date of Delivery of 07/28/**23-07/31/**23. Their inventory list amassed 24 different items totaling 77 pieces. A deposit was made at the time of booking of $2133.00 with a discount of $800.00. On 05/22/**23 your date change request was accommodated and your pick up window was revised to 06/03/**23-06/05/**23. On 05/30/**23 you elected to increase your space reservation to **** cubic footage and an additional $**00 was submitted to Allied One Moving and Storage.
    In regards to the claim of us not completing a service, I would like to point out that Extra Space Moving and Storage is a broker and as such Per Section # 4 of The Binding Moving estimate that you read and signed on 04/23/**23:
  4. THE CUSTOMER HAS HIRED ********************** AS A ********************** COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER, IN ACTING AS A SHIPPER AGENT ONLY, ALLIED ONE MOVING AND STORAGE IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. THE CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, LOST OR STOLEN GOODS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS OR MOVERS, OR OTHER TYPES OF CLAIMS. ALLIED ONE MOVING AND STORAGE WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THE CARRIER MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING: (A) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, (B) AN AMOUNT EQUAL TO SIXTY CENTS (60 CENTS) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT (IN POUNDS) OF THE LOST OR DAMAGED ARTICLE; OR (C) THE LUMP SUM DECLARED VALUE.
  Keeping that in mind, we coordinated the ************* you requested, however you refused service during pick up confirmations. The client was provided an estimated pick up date of 06/05/**23  between 8 and 9pm, nonetheless the carrier ran into some delays in the field and arrived closer to 12am. You declined to move forward with the relocation at that time citing an increase in costs and the tardiness on the carriers part. There are a number of reasons why a truck may experience delays in arriving at a pick up address such as  but not limited to: weather conditions, traffic, road construction, illness or injury to a crew member, mechanical difficulties such as a flat tire or complete failure (breakdown) or the previous scheduled pick up ran over the allotted time frame scheduled. ********************** is the Moving Broker, and Carrier is independently owned and operated. We can not control some of these occurrences that happen to a truck while in transit to your destination, thus no promises or guarantees are made, implied or expressed for pick up and delivery date and/or timelines.  Per Section #** of The Binding Moving Estimate: 
  **. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. ********************** WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. ********************** WILL NOT ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES. 
    After careful examination of your file I can confirm that on 06/06/**23 you advised our **************** Team of what transpired. We scheduled another motor carrier to arrive 06/08/**23 between 10am and 2pm after another estimate reflecting the revised dates of 06/07/**23-06/08/**23 was signed and agreed upon by the client. On the morning of 06/07/**23, the client contacted our office and informed us that they would not be able to wait until 06/08/**23 and at that time we advised the motor carrier would arrive late on 06/07/**23. At that time you elected to not move forward with our services.
  Per Section #** of The Binding Moving Estimate:
  **. AS THE CUSTOMER, I AGREE THAT ANY REFUSAL OR DENIAL OF SERVICE, EITHER VERBALLY IN PERSON OR OVER THE ****** WILL BE TREATED AS A LATE CANCELLATION MADE OUTSIDE OF THE CANCELLATION WINDOW. I UNDERSTAND THAT NO REFUND WILL BE ISSUED IF I REFUSE OR DENY SERVICE DURING THE PICKUP WINDOW. IF I CLAIM THAT SERVICE WAS NOT RENDERED I MUST PROVIDE NOTICE OF ANY SERVICE FAILURE MADE BY ALLIED ONE MOVING AND STORAGE, IN WRITING TO ***********************************************************
  As a client you reserve the right to cancel, and may cancel by all means, nonetheless in order to receive a refund of your deposit the cancellation must be made within the parameters of the cancellation policy, per Section #8 of The Binding Moving Estimate:
  8. SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH ALLIED ONE MOVING AND STORAGE, YOU MUST CALL OUR CUSTOMER RELATION DEPARTMENT ************** BETWEEN 10AM AND 6PM EST, MONDAY - SATURDAY, WITHIN 48 HOURS OF ELECTRONICALLY ****ING THE ORIGINAL ALLIED ONE MOVING AND STORAGE AGREEMENT. THIS (2) DAY GRACE ****** DOES NOT RESTART WHEN CONTRACTS ARE AMENDED AND RE-****ED. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF ****ING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 48 HOUR GRACE ****** ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH ALLIED ONE MOVING AND STORAGE WITHIN 12 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL ****ED AGREEMENT. NO MATTER HOW MUCH TIME HAS PASSED SINCE ORIGINALLY ****ING THE ALLIED ONE MOVING AND STORAGE AGREEMENT. SHOULD YOU ELECT TO CANCEL WITHIN (5) DAYS OF YOUR FIRST AVAILABLE PICKUP DATE, YOUR DEPOSIT IS NON-REFUNDABLE.  CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF ****ING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES.
   As per The Binding Moving Estimate Contract, Sections #8,  #** and #**, are the reasons why the customer is not eligible for a refund. The client signed and agreed to our Terms and Conditions on the day of booking by completing an electronic signature on her own electronic device: 
  Electronic Signature:
  
  
  
  
  Document Emailed On: Sunday, 04/23/**23 05:06:09 PM (ET)
  Document Signature Name: *********************************
  Document Signature Email: **************************
  Document Signature Date: Sunday, 04/23/**23 05:10:33 PM (ET)
  Document Signature IP Address: 152.97.158.28
  Internet Browser: Chrome
  The client provided the electronic signature by completing a process initiated by the Booking Agent. The Booking Agent sends the client their Binding Moving Estimate that was prepared by the Booking Agent consisting of the information provided by the client as well as the specific Inventory List  which is displayed at the bottom of the page. The Booking Agents executes this by sending the client an email with a link to the contract. The client receives the email, opens the email and clicks on the link that takes them directly to their Binding Moving Estimate Agreement. The top of the contract displays the pertinent information relating to the relocation such as the client's personal information, pick up address, delivery address (if provided), the space reservation  and price per Cf of volume as well as the estimated pick up window ( which is typically a 2 or 3 day window) as well as any discounts the Booking Agent was able to assist by implementing off the total cost of the move. And the deposit to secure for services. Underneath that section, the client will find more information such as ******************** Understanding Your Estimate, what services are included, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable) and the Sections 1 through 23 of our Terms and Conditions. The client has the opportunity to read and review the contract and will be instructed to do so. And when ready to scroll down to the bottom of the document and underneath the Inventory List the client will find a hyperlink to the Online Electronic Signature. The client will then click on that hyperlink which will take them back to the top of the page and the Electronic Signature disclaimer is printed as well as text fields for the client to complete on their own. In order to sign, the client must click a box that states: I have read and agreed to the Terms & Conditions and then are required to enter their name and email address into the corresponding fields. Subsequent to completing the fields with their information, the client is instructed to click on the **** o ****** to the right that submits the completed document to our database. The Binding Moving Estimate outlines  each claim you are disputing for you to read and review.
  I understand your frustration with the issues, however we are adhering to the stipulations of our Cancellation Policy. I can not dispute these facts, booking date, the cancellation request and the cancellation policy; (which in this case is during pick up confirmation, thus Section #** is now in effect). We offer you our apologies, nonetheless, Allied One Moving and Storage makes all details, charges, fees, policies, and procedures clear in The Binding Moving Estimate. It is the client's responsibility to read and review the Contract to which they are signing and agreeing upon. I regret to inform you that in this case a refund has not been approved by Management. I have attached the customers signed Binding Moving Estimate  that reflects this Company Policy and further supports Managements decision to deem this customer not eligible for a refund. Management has reviewed the customers request and has delegated the same decision, no refund will be issued based on Company Policy the client has already signed and agreed to during their Booking Process on Saturday 04/23/**23.
  Kindest regards,
  *********************
  

  Customer response

  06/23/2023

   
  Complaint: 20201932
  
  I am rejecting this response because: The only reason I accepted the second under duress due to my family about to be homeless as well as everything I owned still being in someone else's house.  I was verbally garenteed that the movers would be there on the morning of 6/7. Then theyvsaid that it would have to wait till 6/8. We were closing on the morning of the 8th. Again for the fourth time they were not going to be there as promised. Then they said they found someone to get there by 5 pm the night of the 7th. By no means could I put the safety of my family and everything we owned to the trust of a company that was completely unable to show up 4 different times they promised.
  
  Sincerely,
  
  ***************************

  Business response

  06/26/2023

  Good Afternoon,

   

  We appreciate you providing your feedback and have relayed this feedback to our ******************* Team. We regret to inform you that your file is ineligible for a refund however you may use the funds for a future order for services. We wish you all the best.

   

   

  Kindest regards,

   

  *********************

  Customer response

  06/27/2023

   
  Complaint: 20201932
  
  I am rejecting this response because: why would I want to use Allied One Moving and Storage service again after multiple times of not showing up when promised. This is a unacceptable solution to this problem.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Allied one moving and storage called me about moving my belongings from Northern *********** to a Southern State. They had a very persuasive salesperson on the phone and also quoted much less than most of the other companies I had spoken to. Their sales person also stated they are a Veteran owned company and work with military families all over the US; being of a Military family and fully support any Veteran owned company. I agreed and moved forward with the quoted price; which required a REFUNDABLE deposit. I asked repeatedly that if for some reason, moving plans fell through if the deposit would be refundable. I was assured it was. I called ONE day later and cancelled due to other plans falling through (didn't get the house I was trying for), therefore unable to move. The person I spoke to was exceedingly rude and even suggested I was lying...even used the phrase "I was born at night but not last night". The deposit had not even been taken out of my account yet at the time of my cancellation. I received a confirmation email of my APPROVED refund. It is now June 15th and I have still not received my refund. I have called and emailed repeatedly since April with zero response. Once I stated I will get legal involved if I didn't receive a response, the brief email reply to me was "There is no update on this". Today, I spoke to a customer service rep, that told me she had "just started" and is unsure of their polices. When I asked her to transfer me to billing, she said they don't even have a phone number so there is no way that she can. She also mentioned that they have several refund requests from April that they are "just now getting to". This is simply ridiculous. I want the refund that was approved returned to me in a timely manner. Small Claims Court is the next step. I am done chasing this company.

  Business response

  06/16/2023

  Good Morning *********************************,
  I can appreciate your stance and I understand your frustration with the delay in processing of your refund. A request has been forwarded to the Accounting Manager on your behalf to determine when we can expect the refund process to be completed. Our ********************* has experienced some difficulties in the past weeks which has caused a delay to affect our clients. Once again, we would like to offer our sincere apologies to you and your family for the delay and we are grateful for your patience in this matter. We expect Management to have resolved these issues within the next **** business days. We encourage you to contact our *************************** with any questions or concerns you may have.
  Kind regards,
  *********************
  
  

  Customer response

  06/16/2023

   
  Complaint: 20191855
  
  I am rejecting this response because: As stated, I have followed up weekly via email and phone for months, not just the last few weeks. In the extremely rare circumstance I received any response at all I am told theyre looking into it & there is no update. After countless emails and calls, I was responded to only twice. At any point in the last few months, my calls could have been returned or my emails thoroughly responded to. This response reads like a canned response. Until the refund is returned in my account, I wont believe this. **** days and counting starts now.

  
  Sincerely,
  
  ******

  Customer response

  06/20/2023

  I do not understand what it is that BBB is asking clarification about. Please advise

  Business response

  06/22/2023

  Good Afternoon ******,

   

  We apologize for the delay in your refund processing. Your file reflects your refund was processed today and you should see it in your account tomorrow. 

   

  Kindest regards,

   

  *********************

  Customer response

  06/23/2023

   
  Complaint: 20191855
  
  I am rejecting this response because: I was not refunded the full amount. My refundable deposit was $628 - the refund that I have finally received was only $565. Where is the rest?
  
  Sincerely,
  
  *********************************

  Business response

  06/23/2023

  Good Morning,
  
  Allow me to draw your attention to Section 8 of the estimate you signed and agreed to. Per Section 8:
  8. SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH ALLIED ONE MOVING AND STORAGE, YOU MUST CALL OUR CUSTOMER RELATION DEPARTMENT ************** BETWEEN 10AM AND 6PM EST, MONDAY - SATURDAY, WITHIN 48 HOURS OF ELECTRONICALLY SIGNING THE ORIGINAL ALLIED ONE MOVING AND STORAGE AGREEMENT. THIS (2) DAY GRACE ****** DOES NOT RESTART WHEN CONTRACTS ARE AMENDED AND RE-SIGNED. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 48 HOUR GRACE ****** ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH ALLIED ONE MOVING AND STORAGE WITHIN 12 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL SIGNED AGREEMENT. NO MATTER HOW MUCH TIME HAS PASSED SINCE ORIGINALLY SIGNING THE ALLIED ONE MOVING AND STORAGE AGREEMENT. SHOULD YOU ELECT TO CANCEL WITHIN (5) DAYS OF YOUR FIRST AVAILABLE PICKUP DATE, YOUR DEPOSIT IS NON-REFUNDABLE. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES.
  
  Have a wonderful day.  

• Initial Complaint

  06/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Allied is a moving broker that engages in fraud. Allied took a full inventory of my belongings and deliberately gave me a "lowball" estimate to get me to agree to their services. Then the mover they arranged for me showed up and refused to pack my belongings, then put me on the phone with someone who threatened that if I didn't pay over twice the amount Allied quoted, they would not move my stuff. This was impossible for me since I had to move before the following day. I called the Allied broker who had said I could call him "at any time," but he didn't take my call and never called me back. So I had to agree to pay the exorbitant price demanded by the shady movers. Then my experience with the movers Allied found got even worse, they did a terrible job packing my things and damaged lots of my belongings, then held my stuff hostage while they shook me down for baseless additional fees before they would agree to deliver my things to my new place. Throughout this Allied did nothing to help and it was all their fault because they were the ones that found these terrible movers. They kept their brokerage commission even though they provided nothing of value and, even worse, set it up so that I was sure to be defrauded.

  Business response

  06/06/2023

  Good Afternoon ***********************,
  I appreciate your feedback about your experience and apologize that our services did not meet your expectations. We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully retain your business or a referral in the future. Our records indicate that you booked our services on 11/15/2022 for a space reservation of 384 cubic footage at $4.40 per CF and pick up window of 11/25/2022-11/27/2022. Your  inventory list amassed 13 different items consisting of 54 individual pieces.The total cost of the relocation was $3143.05  which included a discount of $350.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage  in the amount of $1394.00 
   The relocation process is extremely difficult as it is and thats why we at Allied One Moving and Storage, offer our services as a broker to facilitate the process which allows our clients some peace of mind. A part of that piece of mind comes from the information that we provide to our clients. The main purpose of any contract is to establish a relationship and define the responsibilities of the parties entering into an agreement which the contract is a visual representation of. The contract protects all parties involved by allowing each party cognizance of the expectations and obligations. It is in fact the responsibility of the client to read and review the Contract to which they are signing and agreeing upon. You were provided an ample opportunity to do so by participating in the Electronic Signature process. You provided the electronic signature by completing a process initiated by the Booking Agent.  The Booking Agent sends the client their Binding Moving Estimate that was prepared by the Booking Agent consisting of the information provided by the client as well as the specific Inventory List  which is displayed at the bottom of the page. The Booking Agents executes this by sending the client an email with a link to the contract. The client receives the email, opens the email and clicks on the link that takes them directly to their Binding Moving Estimate Agreement. The top of the contract displays the pertinent information relating to the relocation such as the client's personal information, pick up address, delivery address (if provided), the space reservation  and price per Cf of volume as well as the estimated pick up window ( which is typically a 2 or 3 day window) as well as any discounts the Booking Agent was able to assist by implementing off the total cost of the move. And the deposit to secure for services. Underneath that section, the client will find more information such as ******************** Understanding Your Estimate, what services are included, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable) and the Sections 1 through 23 of our Terms and Conditions. As aforementioned there is sufficient time allowing you the opportunity to read and review the contract and the client will be instructed to do so. Subsequent to reviewing the contract, the client scrolls down to the bottom of the document and underneath the Inventory List the client will find a hyperlink to the Online Electronic Signature. The client will then click on that hyperlink which will take them back to the top of the page where the Electronic Signature disclaimer is printed as well as text fields for the client to complete on their own. In order to sign, the client must click a box that states: I have read and agreed to the Terms & Conditions and then the client is required to enter their name and email address into the corresponding fields. When the fields are completed  with their information, the client is instructed to click on the **** Button to the right that submits the completed document to our database.
  Electronic Signature:
  
  Document Emailed On: Tuesday, 11/15/2022 07:18:20 PM (ET)
  Document Signature Name: ***********************
  Document Signature Email: ****************************
  Document Signature Date: Tuesday, 11/15/2022 07:28:57 PM (ET)
  Document Signature IP Address: 71.209.246.64
  Internet Browser: Chrome
  
  Each of your grievances are addressed in the terms and conditions of The Binding Moving Estimate.  For instance, Per Section #9:
  9. CUSTOMER HAS ELECTED A "BINDING TO NOT EXCEED" *****, THE ***** COST WILL NOT EXCEED THE ESTIMATED AMOUNT; PROVIDED, HOWEVER THAT CUSTOMER'S ITEMS ARE OF STANDARD DIMENSIONS AND ********************** IS PROVIDED WITH AN ACCURATE DESCRIPTION OF THE SERVICES TO BE PERFORMED. CUSTOMER HAS REQUESTED TO HAVE AN ESTIMATE PROVIDED FOR HIS/HER HOUSEHOLD GOODS RELOCATION, IN ACCORDANCE WITH 49 CFR 371.113(C)(1), CUSTOMER AGREES TO WAIVE A PHYSICAL SURVEY OF THE HOUSEHOLD GOODS, AND ALTERNATIVELY AGREES TO RECEIVE A BINDING TO NOT EXCEED ESTIMATE BASED UPON THE SHIPPER PROVIDED ITEM LIST OF PROPERTY TO BE TRANSPORTED. IF ANY ADDITIONAL PIECES, PACKING SERVICES, WEIGHT , CUBIC FOOT OR LABOR SERVICES ARE ADDED AT THE ORIGIN OR DESTINATION TO THOSE QUOTED, THE CUSTOMER SHALL BE CHARGED FOR THESE SERVICES AT THE GOVERNING TARIFF RATES. CUSTOMER UNDERSTANDS THAT ********************** HAS A **** LBS MINIMUM ON ALL SHIPMENTS. ANY SHIPMENT BELOW **** LBS. WILL BE CHARGED AT THE **** LBS RATE. THE ***** INCLUDES ALL FUEL SURCHARGES, TOLLS, LOAD AND UNLOAD, BASIC DISASSEMBLY AND REASSEMBLY OF STANDARD FURNITURE ITEMS, UP TO 75 FEET OF LONG CARRY AT ORIGIN AND DESTINATION AND 1 FLIGHT(12 STEPS) OF STAIRS. ELABORATE FURNITURE ITEMS THAT NEED TO BE DISASSEMBLED AND/OR REASSEMBLED MAY REQUIRE 3RD PARTY SERVICING OR ADDITIONAL LABOR AND SHOULD BE DISCLOSED TO YOUR ESTIMATOR AND INCLUDED IN YOUR ESTIMATE. DISCONNECTING AND/OR RECONNECTING OF APPLIANCES IS NOT INCLUDED IN THE *****. REASSEMBLY IS SUBJECT TO THE AVAILABILITY OF TOOLS AND/OR ALL PARTIES BEING AVAILABLE. THE PACKING AND UNPACKING OF BOXES IS ONLY INCLUDED IN THE ***** IF IT IS ITEMIZED IN THE PACKING AND UNPACKING SECTION OF YOUR ESTIMATE; ALL MATERIALS/LABOR FOR UNDISCLOSED ITEMS WILL BE EXTRA. ALL FURNITURE (ie: DRESSERS, NIGHTSTANDS, ARMOIRES ETC) MUST BE EMPTIED AND CAN NOT BE UTILIZED FOR PACKING PURPOSES.
  The Binding To Not Exceed Price provisioned in Section #9 of The Binding Moving Estimate you signed 11/15/2022  is centered on the items provided at the initial booking. If items are added, a cost is incurred albeit at the same rate provisioned in the estimate per cubic footage. Our moving coordinators, though well versed in the relocation process and its requirements, only provide estimates. The estimates provided are based on standard knowledge of the dimensions of household goods typically transported in relocation moves. An estimate of the cubic footage of space required on the truck for your household goods may sometimes fall shorter than the actual cubic footage needed which is what transpired in your case. As an informed consumer, I am sure you are aware of the variations of the variety of items on the market. Household goods come in various shapes, sizes, textures and weights. Slight differences to the standards present huge differences when the mover arrives to load the goods onto the truck. If some of the items are not stackable meaning the crew can not safely stack the items -3, -4, -5, -6 feet high in the truck without the items falling over during transit, the crew will take alternative precautions by placing the items side by side. This will ultimately take up more space in the truck, hence there may not have been additional items but the items provided for in the quote required more space that the estimate provisioned.
  We would like to offer our sincere apologies that you experienced loss and damage during your relocation. Permit me to explain the process that is undergone in the event a claim is required to be pursued. When a client advises our staff that they have missing or damaged items subsequent to them accepting their delivery from the carrier, our staff will contact the carrier to see if any of the items can be found in their warehouse. Generally, this process can take 1 to 2 weeks and the carrier will make accommodations to retrieve any items that were delivered to the client that are not theirs or bring located items to the client per the email. In the event, there is damage to the clients goods, the client will have an opportunity to file a claim under the carriers insurance policy through the carriers claims company. The client will be provided the Carriers Information and DOT & MC # 's as registration information and the ************** information. Our Staff is not allowed to file a claim for a client.  The client must contact the claims company on their own to complete this process.  Also, our Staff does not have access to the ************** database or records.  Any updates or details regarding a client's claim, the client MUST contact that company directly. Your estimate included Basic Valuation Protection at $0.60 per lbs. per article with no cost to you. Your file indicates you did inform our *************************** of the damage that transpired during the execution of the relocation, however you were instructed to contact us subsequent to finding all the damage that was done to the household goods. We invite you to contact our *************************** at ************ and allow us to assist you with the claims process personally.
   I understand your frustration with the issues, however we are adhering to the stipulations of our Terms and Conditions. I regret to inform you that in this case compensation to pay for damaged items has not been approved by Management, nor has a billing adjustment or refund. 
  
  Kindest regards,
  *********************
  
  

• Initial Complaint

  06/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Allied one moving and storage called me about moving my belongings from ******* to *******. They had a really pursuasive salesperson on the phone and also quoted us much less than most of the other companies we spoke to. We agreed and paid a $772.00 REFUNDABLE deposit. After deciding we no longer needed a moving company, we called two days later and cancelled. It is now June 3rd and I have still not received my refund. They did not perform any work therefore my deposit should be refunded back to me. I have been calling every couple of weeks just for them to tell me that the finance department will be reaching out. Ive been told this for months. I just dont know what to do anymore. I just want my money back.

  Business response

  06/05/2023

  Good *******************************************,
  On behalf of Allied One Moving and Storage, I would like to offer you and your family our sincerest apologies. It is important to our staff to bring you a resolution to this matter and we appreciate you taking the time to bring this matter to our attention.
  You received a Refund Approval Email that was sent on 01/20/2023 and  accepted Managements decision to refund the deposit amount. We are genuinely apologetic for the delay you are experiencing in receiving your funds from our **************************** A request will be sent to the Accounting Manager on your behalf to determine when we can expect the refund process to be completed. We will contact you, once a decision has been noted on your file or feel free to contact the *************************** at the toll free number listed on your agreement **************. We encourage you to contact ** if you have any comments or questions in regards to this matter. Thank you for your patience and understanding.
  
  Kindest regards,
  *********************
  
  

  Customer response

  06/06/2023

   
  Complaint: 20138741
  
  I am rejecting this response because I have been told the same thing over and over for the past 6 months. A refund should not take 6 months to process. I have called the customer service department over 15 times since my refund was approved with no updates. I've been told the same thing every time: the customer service representative will send a message to the accounting department and will reach out to me but I have heard nothing. When I ask to speak over the phone to a supervisor, or accounting manager i'm told that is not possible. This is a horrible way to do business. 
  
  Sincerely,
  
  *********************************

  Business response

  06/07/2023

  Good Afternoon *********************************,
  I can appreciate your stance and I understand your frustration with the delay in processing of your refund. A request has been forwarded to the Accounting Manager on your behalf to determine when we can expect the refund process to be completed. Our ********************* has experienced some difficulties in the past weeks which has caused a delay to affect our clients. Once again, we would like to offer our sincere apologies to you and your family for the delay and we are grateful for your patience in this matter. We expect Management to have resolved these issues within the next **** business days. We encourage you to contact our *************************** with any questions or concerns you may have.
  Kind regards,
  *********************
  
  

  Customer response

  06/07/2023

   
  Complaint: 20138741
  
  I am rejecting this response because you basically repeated the same message twice. I've been told this same response countless times and still no refund. The only response I will accept is we are processing your refund and you should receive it in a couple of days or I will be forced to take legal action.  

  Sincerely,
  
  *********************************

• Initial Complaint

  05/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  If I could give less than 1 star, I would. This "company" is a total scam and should not be trusted. I was given a quote initially that was supposed to cover my cost and was told that there could be upcharges depending on what I would be shipping but they should be minimal. I was then called a few days before my move and told them that that I had a few additional things and tried my best to account for everything. I ended up giving them an extra $1500.00 that day for the additional stuff. The day of the move they said that it was not accurately estimated and would therefore cost me another $1,500.00 on that day. I am storing my things and tried multiple times to reach out to them to get the carrier's info to get my stuff coordinated to move to the storage area and was told that they could not give me the number and they would reach out to them. I did not hear anything back. Now it has gone over the 30 days of storage that I was supposed to have gotten for "free" and they are going to charge me another $1,000.00 dollars for storage even though I have a place for it. I was also told that my stuff would be shipped to **************, where I would be moving, but I am now finding out that my stuff is still in ***** and it could take a few weeks to get it to me here in **.When I spoke to Allied One's customer service, I was told that all of this was now my problem and they will do nothing to help or work with me on anything. Their customer service is the worst that I have ever dealt with in my life. Do not trust anything that they tell you.

  Business response

  06/01/2023

  Good Afternoon *********************,
  We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully receive your business or recommendation in the future. Our records indicate that you booked our services  for a relocation from ***** to **************. I recognise your concerns and they are completely understandable. Allow me to enlighten you on the following processes that took place when you  booked services with us. The initial booking representative takes an original inventory from the client based on standard dimensions of the household goods that are typically transported in relocations. The ***************** Phone Appointment is designed to finalize inventory and our ***************** Agents thoroughly review the inventory list and recommend changes keeping in consideration the clients description of their items. This process allows for the client to avoid any surprises at pick up. Our records corroborate your grievance in the fact that you did add items during this interaction and as such there was an increase in the total cost of your move. 
  I fully grasp the sentiment you expressed of the new price the movers quoted on site was illogical to you. Permit me to illustrate the factors which hold bearing in situations where there is an increase in cost on site. We provide estimates to clients for  the space required on a truck to execute the delivery of their items securely. As a well informed consumer, I am certain that you are familiar with the wide variety of items available for purchase including the variation of these individual items that are accessible on the market. All household goods come in varying sizes, shapes, textures and weights. Allied One Moving and Storage estimates all the items provided by the client to be documented on the inventory list based on standardized dimensions (LxWxH) of each individual item listed. In some cases the mover may determine that some of the items are not stackable, which means the moving crew is not able to safely stack items or boxes in your case 3-, 4-, 5-, 6- feet high into the truck and secure that stack without it falling over during transit. At this junction, the crew will take alternative precautions and pack those items side by side, hence more space in the truck being utilized which incurs an increase in cost. As stated in the Binding Moving Estimate there are also additional fees and accessorial services a carrier may deem necessary which is up to their discretion.
  Your Estimate itemized one month of free storage, which you are entitled to and have received as stated in the agreement. I understand your frustration with the issues, however we are adhering to the stipulations of our Terms and Conditions. I regret to inform you that in this case compensation to pay the difference in storage fees has not been approved by Management, nor has a billing adjustment or refund.. We would like to thank you for choosing to use Allied One Moving and Storage for your moving needs and hope to gain a recommendation for future business from you. 
  
  Kindest Regards,
  *********************
  
  
  

• Initial Complaint

  05/29/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My sister paid a deposit to this company. I lied one moving and storage and was promised a service to move all her belongings from a storage in ******** ******** and to be moved to ******* *****. They were told it would be $3000 they paid a deposit of $1100 and the rest would be paid in full once the service was received. The representative said they had tried to reach me many times, and there was no response, which was not true never received a call never received a text message. Everything was in place for the move to take place but when the day came, they refused to help saying that we did not contact them. They could not reach ** and besides that they had wanted ** to pay $11,000 in order to complete the move there was no refund for the service which they were supposed to provide.

  Business response

  06/01/2023

  Good *************************************,
  I appreciate your feedback about your experience and the information you provided to support your claim. We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully receive your business or recommendation in the future. Our records indicate that you booked our services for a relocation from ******** to *****. Your initial booking reflected an inventory of 54 pieces. Allow me to enlighten you on the following processes that took place when you  booked services with us. The initial booking representative takes an original inventory from the client based on standard dimensions of the household goods that are typically transported in relocations. The ***************** Phone Appointment is designed to finalize inventory and our ***************** Agents thoroughly review the inventory list and recommend changes keeping in consideration the clients description of their items. This process allows for the client to avoid any surprises at pick up. Our phone records indicate that our ***************** attempted to conduct the inventory finalization several times before actually being able to get in touch with you. Once contact was made, our quality assurance representative did recommend some adjustments based on the information you provided and those adjustments would have incurred an increase in the cost of your move. You elected to cancel your move so as not to pay for those adjustments however you did have the option to move forward with your move based on your original space reservation. We regret to inform you that your file is ineligible for a refund since your cancellation request was submitted outside of the cancellation window provisioned in Section 8 of The Binding Moving Estimate you signed and agreed to:
  8. SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH ALLIED ONE MOVING AND STORAGE, YOU MUST CALL OUR CUSTOMER RELATION DEPARTMENT ************** BETWEEN 10AM AND 6PM EST, MONDAY - SATURDAY, WITHIN 48 HOURS OF ELECTRONICALLY SIGNING THE ORIGINAL ALLIED ONE MOVING AND STORAGE AGREEMENT. THIS (2) DAY GRACE ****** DOES NOT RESTART WHEN CONTRACTS ARE AMENDED AND RE-SIGNED. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 48 HOUR GRACE ****** ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH ALLIED ONE MOVING AND STORAGE WITHIN 12 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL SIGNED AGREEMENT. NO MATTER HOW MUCH TIME HAS PASSED SINCE ORIGINALLY SIGNING THE ALLIED ONE MOVING AND STORAGE AGREEMENT. SHOULD YOU ELECT TO CANCEL WITHIN (5) DAYS OF YOUR FIRST AVAILABLE PICKUP DATE, YOUR DEPOSIT IS NON-REFUNDABLE.  CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES.
  
  
  Kindest regards,
  *********************
  
  

• Initial Complaint

  05/26/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This a broker who told us that they have no issues with delivering by May 1st and to call them anytime with issues. contract states the estimated time for delivery is between **** days for under ***** miles. ******** we understand this is an estimate, had we known that there was a possibility of it being 23 business days (5 weeks) later and still have not received everything. We would not have signed. This company cannot take no blame for selecting and not confirming a date with the carrier. They need to take some responsibility.

  Business response

  06/01/2023

  Good Afternoon *********************,

   

  We apologize for the delay in your delivery. Our records indicate your file has been escalated to the ******************* in order to expedite the process of your missing item. We regret to inform you however that a billing adjustment is not warranted on your file as your delivery was not tardy. Per the **************************** standards, a motor carrier has up to 30 business days to deliver a shipment before it is considered tardy. Keeping in consideration factors such as weather, labor and equipment inconveniences, there are several reasons why a delivery may be delayed. We apologize this happened in your case.

   

  Kindest regards,

   

   

  *********************

  Customer response

  06/02/2023

   
  Complaint: 20111285
  
  I am rejecting this response because:  She did not receive all her items until 31 business day.
  
  Sincerely,
  
  *********************

  Business response

  06/02/2023

  Good Afternoon ****,

   

  We apologize for the delay in your delivery, however your delivery was not tardy. The missing items from your shipment were delayed and we apologize for that as well. Your file is still not eligible for a billing adjustment, however we can reach out to the motor carrier and see if they have any accommodations to offer.

   

  Kindest regards,

   

  *********************

  Customer response

  06/02/2023

  Can you explain how it was not tardy? If you say 30 business days and it was 31, how was that not tardy.  In addition to that they said it would arrive on a date several times and kept pushing back. Your telling me that is ok to not deliver when you say?
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩