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Find a Location

Massey Yardley Dodge Chrysler Jeep has 1 locations, listed below.

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    Business ProfileforMassey Yardley Dodge Chrysler Jeep

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    777 N State Road 7, Plantation, FL 33317-2157
    BBB File Opened:
    7/17/1998
    Years in Business:
    30
    Business Started:
    10/21/1993
    Business Incorporated:
    4/26/1967
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Massey Yardley Chrysler Dodge Jeep Ram Fiat
    • Massey-Yardley Jeep Chrysler Dodge Ram
    • Yardley Car Company
    Business Management
    • Mr. Warren Yardley, Vice President
    • Mr. Bob Leiner, General Sales Manager
    Contact Information

    Principal

    • Mr. Bob Leiner, General Sales Manager

    Customer Contact

    • Mr. Herbert Yardley, Owner
    • Mrs. Gail Ritacco, Finance Manager
    • Matt Kelley, Service Manager
    • Mr. Bob Leiner, General Sales Manager
    Additional Contact Information

    Fax Numbers

    • (954) 327-4003
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    15 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/27/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Over six days, *********************, the salesman at this dealership, lied to me. We saw a preowned 2017 Yukon XL Denali online, and I went to the dealership to take a closer look. He said it was $90,000 when it was brand new. That is a lie as you can see in the screenshot. I initially did not like the price he offered, but we eventually agreed on a way to proceed. He said his service department would inspect the vehicle, and then it would go and get detailed. I told him I wanted my mechanic to check the vehicle regardless of what his service department said. He was very adamant about having three days to have my mechanic check the vehicle. I drove straight to my mechanic that night when we bought the car. He approved most of the car, but the starter would not function when it was time for us to leave, and we were stranded for approximately 30 minutes. When we finally got the vehicle to start I went home. The next morning I called and let him know what happened. He said to bring the car, and they would fix it. He told me they would order a new starter, and install it for me. First, he said they had to order it, and then make an appointment. He said he would let me know when the appointment is made. He lied and never called me. I sent him a text asking him if they made the appointment yet, and he told me he was doing everything and he would call me back by the end of that business day. He lied again; that was the last time I heard from him or the dealership. It is a preowned vehicle, but he said he would take care of the starter, I expected him, or at least the dealership to keep their word. He represents that dealership. I want a refund of the amount I had to pay for the starter. I have pictures, including a picture of the bad starter, a video showing the failure, and a screenshot of what I had to pay.

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lori R

    1 star

    07/31/2024

    On 7/26, I entrusted my vehicle to Massey-Yardley Dodge Chrysler Jeep for wiring repair. Despite repeated assurances that the issues would be addressed, the vehicle remained unserviceable. I experienced unresolved issues with my car, discriminated, and sexual harass. After being sexual harass by ***, **** did not listened to the cause of the visit. No Diagnostic test were ran. I contacted **** on multiple occasions to seek updates and resolution. However, I received a care-free request by *** (the harasser) to visit the dealership on 7/29 to speak with **** again. On 7/29, **** took possession of my vehicle once again to come back with an inadequate solution which would have cause me to pay additional labor cost. I request for a Supervisor and was told the Supervisor (Brain Blac) left for the day. Due to series of inadequate solution, I left the car at the dealership. Arrive on 7/30, I decided to part away with dealership after being Discriminated against, unheard, and sexual harass. The lack of effective communication and accountability has led to continued inconvenience and additional costs. The inappropriate behavior from ***. The individual made unwelcome comments and inappropriate advances which created a hostile environment and made me feel uncomfortable. *** continued to revictimize me by having my keys and make slide comments. **Drive fast passed this place.**

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